Roto-Rooter Plumbing & Drain Services

Donna M.

I was charged $499.00 for 1.5 hours of work. This was just a pickup and labor charge. The worker was rude, unempathetic and made it clear that It was alot of work to change a toilet. I don't recommend this company. I'm on disability and have a stairlift and he wondered if he could transport the toilet on it. No. He got it upstairs without help He was so rude. So sarcastic. He double charged. I was quoted 289.00 and he added all this delivery charges. and it came to $499.00. Stay away from this business. They are price gougers.

Jessica W.

They've come out twice, and every time they work really hard to get it right. I was given a discount after I had to hire them more than once in the year, and I really appreciated the lengths to which the worker Cory, tried to solve my problem.

Would definitely hire again.

Tim K.

Cleaned my drain, which is what I needed. Came on 24 hour notice, arrived promptly. I'm satisfied with the work.

Found the price of $345 to be excessive. I thought RR was an alternative to expensive plumbers which is why I called them. Price was not disclosed when I booked the appointment, only when the serviceman was confirming he was on his way, and by that time I'd already taken the morning off from work. When I was asked to sign the service agreement, I asked about the warranty and he pointed to a row of unchecked boxes. I said ""don't you have to check one?"" and he got pretty testy and said he'd do that after he cleaned the drain because if it was grease it would only be a 24 hour warranty (it was a kitchen sink, so of course it was grease).

Next time I'll spend the $345 on a local plumber.

David G.

We are satisfied with the work done. They were able to come the same day as our call. I would have given 4 stars except the serviceman had to return because the leaking hose from the dishwasher was not replaced but only repaired. They honored their 6 month warranty for the labor. The serviceman was polite and did not waste any time. Will call them again, if needed.

Kirtani M.

Robby was great! He got the job done in less than half an hour and gave me great advice about next steps and future plumbing issues.

Lauren B.

Roto-rooter called first thing in the morning to confirm my appointment made online. Unlike other businesses, or a select cable business, when the technicians first job ran long, they called me to let me know my time frame was going to change and offered me a new appointment. Corey, tech 35, was very efficient in fixing the problem and cleaned up his mess afterwards

Paul H.

Contacted Roto Rooter to fix two running toilets. Scheduling was very smooth, in fact the service tech was able to arrive earlier (next day) than planned. The service tech (Robb) explained what he was going to do and the cost prior to completing the project. He was professional, friendly, and answered my questions.

I would contact Roto Rooter again if an issue should arise.

Maggie Y.

Prompt, courteous, helpful and efficient! Robby got right to work, fixed the problem and explained what he had done, as well as offering options for the future. Outstanding job!(Writing this review for his work at the S Burlington DMV office)

Robin W.

The gentleman that came out to fix our plumbing issue was professional and courteous. I appreciated his taking the time to show me exactly where the problem was and how he corrected it. I would recommend Roto-Rooter to anyone having issues with their plumbing. Great job!

Aja T.

This was the second time they have come to help. I was happy about the availability of the workers to get things fixed in a timely manner. We were even able to video chat to see what I could do in the meantime and exactly what they were going to need so they'd come fully prepared. The only downside was the bill. It seemed too neat in pricing. Instead of a rounded number I expected to see detailed reciept of the parts used and then break down of the time worked. It was instead all rounded to the nearest $100 and labeled parts and service only which to me could give a sense of being overpriced.