Roto-Rooter Plumbing & Drain Services

Kit C.

Awful awful!!! Do not use these people. Call your local plumber.
They charged $400 to clean oatmeal out of a clogged disposal in less than an hour.
The invoice said they ""snaked the pipe"", but they never did.
When I called the office to complain about the cost (as it says to do on the invoice back), I never heard back from them. Instead they had their lawyer send me a collection letter.
Bad, bad folks. Stay away.

M B.

Chris saved the day for us. We had a terrible toilet leak that started coming through our dining room ceiling in a house that we just bought. He came out on a Saturday morning and stopped the leak and discovered that the previous owner did a ridiculous job installing the toilet which was causing the problem. He stopped the leak immediately and returned on Monday to install a new toilet.

We were obviously very upset that this happened and he made us feel much better and did a great job quickly diagnosing and fixing the job.

David H.

Should have read the reviews first... similar experience

Don't make impulse decisions. Call around before doing business with this company.
Water heater drain and an hour of his time was taken by not waiting. $185.00. Despite being gouged by hooking a hose up to the heater, we still saved 1200 by doing business with another company. Attendant was kind, but we don't know believe he had our best interest in mind

Johnny K.

Roto-Rooter is a rip-off and run by thieves and liars. On Friday, December the 28th, I called Roto-Rooter for a clogged drain in my kitchen sink. The person who took my call explained, ""For an emergency service there is a service fee of 99 dollars."" I told her that it was not an emergency, and I could wait until the next day for the lower fee of 79 dollars.

The plumber came the next day and went straight to work by snaking out the line.

While he was working, ""How much should I write the check for?"" He stopped working and looked at a piece of paper on his clipboard and said, ""The charge is 328 dollars.""

In five minutes, the guy was finished, and in ten minutes he was out the door with my check for 328 dollars.

I have called twice to file a complaint with his supervisor but my calls have not been returned.

You cannot justify charging 65 dollars a minute for running a wire through a sewer pipe.

Umar H.

Absolutely great service. Kemar Mccleary did an excellent job. He explained everything very well and got my entire house plumbing working again (all the toilets were backed up due to a blockage in the main line. Would recommend!

Symone S.

I'm happy that some people were satisfied with this company and had good experiences, but I am not one of them. We scheduled an appt online from 8-12 but did not receive any kind of confirmation. Called and asked about it and they bumped it to 9-1. Ok, no problem. Woman on the phone says that there is a $49 service call fee. Ok. No problem. Guy shows up and says that because the dishwasher isn't leaking at the moment, there isn't anything he can do. I explain that it leaks at really random times regardless of whether we run it or not and show him where it looks like it may be leaking from and where the water puddle forms. He tells us to run it anyways. No problem. We also point out the water damage on the floor in the room directly behind the dishwasher. He says that there's still nothing he can do about. Between us trying to explain and figure out what's going on, his phone is ringing and he takes the calls. Clearly there is nothing he can or will do so he tells us to take pictures or videos when it happens again even though we told him that it is completely random. It also sounded like he expected us to leave water just on the floor until we could call for them to come back. After a whole lot of NOTHING he charges us $188!!! We're livid but I try to be the voice of reason and explain that he literally did nothing and that the person we spoke to on the phone said nothing about the contractor or whomever charging in order to get paid. He tries telling us that they do this all the time (not explaining all the fees). WTF. Just shady all around. Save yourself the headache and shop around. Hell. Thumbtack has better contractors/companies. Will never call or recommend EVER!

David V.

Given option for thousands of dollars of repairs by this company or likely found my own solution for $40. You decide. My basement was back-flowing a bit of sewage (twice in six months). I scheduled this team between 12-2pm for a $45 visit fee. At 2:30pm, no word so I called and was told they would be onsite that day. I received a call about 4pm and the plumbers showed up. They said they could put a camera in the pipe and that would cost $250. Seemed high to me but I needed to know what was going on. They ran the camera through while I looked. Appeared to be a tree branch in the line. Was told it would be another few hundred dollars to pinpoint the location of the branch. Was told it ""likely"" was the cause of the backflow issue. Was told it would be $3,000 - $6,000 to remove the root depending on where it was. If it wasn't going to fix the problem for sure, I didn't want to do it. They warned me it could get worse. I agreed, but passed on any commitments until I did more research. Ended up paying around $350 for that information. Right after, I googled and found RootX, which appears to be a $40 solution to getting rid of the root. Yeah, I think I'll try the $40 solution first. FYI, I then found pipe camera rental at Home Depot for $150 for 4 hours. In a nutshell, glad I waited and did my research. Felt this company could have laid out some options for me a bit better. Surely they knew it was at least worth trying $40 RootX before investing thousands of dollars in digging. I'll give them the benefit of the doubt and maybe plumbers don't like using RootX - but the reviews are good. Due to rushed nature of plumbers and lack of options given I'm going to look for a different plumber next time.

Cherie W.

I had them come out to fix a leak in my water line on a Monday and they ended up cutting a section of my pipe and saying the actual valve that was leaking was replaced when they replaced that pipe. I then had my warranty company come out to look at the same leak only for them to inform me that the section of pipe Roto-Rooter replaced was still showing a leaky valve! I then called Roto-Rooter to let them know they didn't repair anything and they said my $508.10 was not going to be refunded because I didn't allow them to come back out and repair what they said they already repaired. This is unacceptable and I am out here to warn you do not call them for nothing!! They are robbing hard working folks and on top of that I am a disable veteran they cheated out of money I don't really have.

Jen L.

I called and had service on Wednesday. They were there 5 minutes while I spent 2 hours elbow deep in TOILET water. They'got the basic clog' and suggested I get a new toilet? That cost for their 5 minutes was $199.00??? So, 8 hours later- the toilet is clogged again..... WTF I call and ask them to come back and re-do it... They said NO -it was going to be another CHARGE....UM NO.... will NOT recommend them ever, RICHMOND VIRGINIA

Kay O.

PLEASE read all the reviews....it is not just me that had a bad experience. I paid them 498.00 to unclog a pipe in a bathroom next to my washing machine. They claimed the job was done but then when I washed another load of clothes my bathroom flooded again. Roto-Rooter offered to fix it again for half price....Fix what again? It was not unclogged the first time. PLEASE call another plumber. I had to place stop payment on my check and call another plumber.