Roto-Rooter Plumbing & Drain Services

David V.

Given option for thousands of dollars of repairs by this company or likely found my own solution for $40. You decide. My basement was back-flowing a bit of sewage (twice in six months). I scheduled this team between 12-2pm for a $45 visit fee. At 2:30pm, no word so I called and was told they would be onsite that day. I received a call about 4pm and the plumbers showed up. They said they could put a camera in the pipe and that would cost $250. Seemed high to me but I needed to know what was going on. They ran the camera through while I looked. Appeared to be a tree branch in the line. Was told it would be another few hundred dollars to pinpoint the location of the branch. Was told it ""likely"" was the cause of the backflow issue. Was told it would be $3,000 - $6,000 to remove the root depending on where it was. If it wasn't going to fix the problem for sure, I didn't want to do it. They warned me it could get worse. I agreed, but passed on any commitments until I did more research. Ended up paying around $350 for that information. Right after, I googled and found RootX, which appears to be a $40 solution to getting rid of the root. Yeah, I think I'll try the $40 solution first. FYI, I then found pipe camera rental at Home Depot for $150 for 4 hours. In a nutshell, glad I waited and did my research. Felt this company could have laid out some options for me a bit better. Surely they knew it was at least worth trying $40 RootX before investing thousands of dollars in digging. I'll give them the benefit of the doubt and maybe plumbers don't like using RootX - but the reviews are good. Due to rushed nature of plumbers and lack of options given I'm going to look for a different plumber next time.

Cherie W.

I had them come out to fix a leak in my water line on a Monday and they ended up cutting a section of my pipe and saying the actual valve that was leaking was replaced when they replaced that pipe. I then had my warranty company come out to look at the same leak only for them to inform me that the section of pipe Roto-Rooter replaced was still showing a leaky valve! I then called Roto-Rooter to let them know they didn't repair anything and they said my $508.10 was not going to be refunded because I didn't allow them to come back out and repair what they said they already repaired. This is unacceptable and I am out here to warn you do not call them for nothing!! They are robbing hard working folks and on top of that I am a disable veteran they cheated out of money I don't really have.

Jen L.

I called and had service on Wednesday. They were there 5 minutes while I spent 2 hours elbow deep in TOILET water. They'got the basic clog' and suggested I get a new toilet? That cost for their 5 minutes was $199.00??? So, 8 hours later- the toilet is clogged again..... WTF I call and ask them to come back and re-do it... They said NO -it was going to be another CHARGE....UM NO.... will NOT recommend them ever, RICHMOND VIRGINIA

Kay O.

PLEASE read all the reviews....it is not just me that had a bad experience. I paid them 498.00 to unclog a pipe in a bathroom next to my washing machine. They claimed the job was done but then when I washed another load of clothes my bathroom flooded again. Roto-Rooter offered to fix it again for half price....Fix what again? It was not unclogged the first time. PLEASE call another plumber. I had to place stop payment on my check and call another plumber.

Dave F.

Very unhappy with them. They were 8 hours late responding to a service call- they said they'd be at my place from 5pm-7pm. I called three times and each time was told that the service tech was just finishing up with a repair and will be at my place within 30 min. I got a call at 1am letting me know they're 30 min away- 8 hours after my appointment time!

After the work was finished, I signed the invoice & asked for a copy. The tech refused to give me a copy of the form I just signed- that seems very shady & untrustworthy to me. They didn't even do the job right- there's still a clog in a bath tub.

There are so many other plumbers in the area that you can call. Save yourself the grief & stress and call someone more reliable.

I will never call on Roto Rooter for any reason again.

Joslyn B.

The customer service, scheduling process, and technician visit were all top notch experiences. Having water back up into your home can be such a stressful experience, everyone at Roto-Rooter in Henrico, VA was so easy to work with. Out technician, Keith, was excellent - so friendly, honest, and quick at the work. The problem was fixed the first time, at a fair price. I will definitely call Roto-Rooter and ask for Keith next time we need help.

J P.

Plumber was on time. Told us what the job entailed and got it done. Efficient and clean. Nice work.

Vanessa F.

I am very pleased with their work. The plumber was friendly and professional. He showed up on time and cleaned up after the job was done.

Michael B.

We called roto rooter to help with a clogged drain in the tub. The technician, Jack determined the old pipe connected the tub drain to the main sewer was clogged. He said he would have to replace the section of pipe to correct the issue.In total the repair cost me $998. Basically he replaced a 4 foot section of pipe with PVC. I was charged $138 in parts and $850 in labor. A month later, I had my plumber come in to fix a leak and asked him about the repair Roto Rooter performed and told him what I paid. He was outraged and agreed they over charged for the work, and estimated he would have charged no more than $300.

I contacted Roto Rooter and spoke with Joe the Operations manager. He basically said the reason it cost so much was because he has a large overhead and yes it would have been significantly cheaper had I just called a plumber instead. I certainly understand overhead of a large company but the repair did not justify the cost.

Bottom line. Joe offered no resolution other than he would give me a discount on follow up repairs identified by Jack. Really Joe. Roto Rooter is a rip off and I would never use them again

Buyer beware. Call you local plumber first. These guys will fleece you for everything you have.

Christine F.

Recently called Roto Rooter to unclog a toilet. They showed up, and took 5 minutes to unclog the toilet with an auger which I could have purchased with the $40 trip charge. Then they charged an additional $199 for labor. What labor, 5 minutes of clearing the toilet. Next time I will check ratings, but since my son only has the one toilet I was anxious to get it fixed. They charge too much, and I had to wait hours for them to show up. I would give them no stars, but one is the lowest.