Roto-Rooter Plumbing & Drain Services

Yasmin E.

Got a call same day and had a technician come out. He worked quickly and efficiently and got the job done. I did find out hours later that the city could've done the same thing for free versus the $218 I paid.

Meagan P.

We called them
For emergency plumbing. Dispatch said they'd have someone on their way. We went about our business, thinking the problem would be cleared up soon. We get a call 2 hours later to tell us that they don't actually service our area.

E M.

I had never dealt with Roto-Rooter before--I always used small local companies, but I really think that may have been a mistake because I had the best experience with this Roto-Rooter franchise.
I was buying a home in Temple and needed to get a sewer scope done before closing. Called a few local companies, and no one had either the technology or heard of such a thing. Maybe it is not a common thing to get before purchasing a home in Texas. Lo an behold, I decided to check with Roto-Rooter in Belton. They had the technology, and the office lady was helpful, and she got me an appointment on the day I wanted (2 days later). She couldn't tell me the cost over the phone, but I figured it would be in the $300 range, as I am very familiar with the inspection.
On the day of the appointment, the office called and told me the tech, Dustin, was on his way. He showed up promptly at 9am (as I had requested since it was "inspection day" at the home). Dustin was very professional, courteous, friendly and knowledgeable. The technology he was using was awesome. He kept me informed of everything he did during the inspection, informed me of problems I had (showing me on the video) and went above and beyond, giving a very thorough inspection. He told me the issues I would face in the near future and told me how they could be resolved. He estimated the repairs, gave me a quick USB of the video, described the issues in full and wrote it all up in an estimate. I would also like to mention, Dustin was out in the mud, as it had rained very hard, but that muck did not prevent him from doing his job (the other trades guys I had out were cursing it, while Dustin remained happy and did not complain once).
I highly, highly recommend this Roto-Rooter. The pricing for both the inspection and projected repair was under what I was hoping. Once we close on this house, they will be my first call for the many, many plumbing repairs this house will be needing. And I highly recommend asking for Dustin. He did stellar work for me and was the ever immaculate professional!

Bebe A.

First time using this company & I'm very happy with the result. He arrived quickly assessed the problem. Give the estimate & did the job quickly. One happy customer!! Thank you.!!! I would difenately recommends this company to my friends!

Mike F.

I didn't wind up using them because the plumber I called 5 hours ago finally showed up. The receptionist was very professional and took my information. She gave me an estimated response time and was able to cancel my request when I called back later. This is the kind of service I'll pay for next time.

Doris W.

If you need a Plummer, I would highly recommend Roto-Rooter, it was very easy to an appointment and the Plummer they sent out was very professional and friendly, the service he provided was exceptional, will definitely be calling them for any pluming problems that we have in the future, hopefully it won't be in the near future .

Linda C.

RotoRooter sent an excellent and professional plumber to analyze and prescribe a solution to the clogged pipe. Another plumbing service spent two days ($$$) trying to figure out what to do, but Josh P (#167) figured it out decisively and brought the three avenues to address the problem. He explained clearly the process/cost differences and made his recommendation, which made perfect sense. Then he delivered on the plan! The clog was deep, but the longer snake reached and dispersed the clog. He is my hero! I asked him other questions, which he competently and professionally answered, such as recommending procedures to maintain our pipes. To put the icing on the cake, he put "booties" over his shoes each time he entered the house and an additional lightweight "carpet" just outside the door to insure further that he did not track mud into the house. I like receiving the cost first rather than paying by the hour (which encourages sluggish, incompetent work). Josh was courteous and showed an impressive work ethic that others should emulate.Thank you Roto-Rooter for sending an outstanding plumber! We will be calling again (though I hope it won't be soon)!

Debby P.

Not a fun morning... However, they got to my house within 30 minutes. Courteous, quick to diagnose, and persistent to fix the issue. Or 3 year old had found the uncovered sewer access line in our backyard, and drop bricks down!! Some pieces were pulled out, others broken up so they were small enough to flow out.

Chris W.

I had an appointment through Pipe Down Services (scheduled by American Home Shield) and they were rude, obnoxious and apparently unable to come out without same day or next day.
So I call Roto-Rooter and they come out SAME DAY, no problem. Brad, the rep, gave me an estimate based on his assessment, that almost had a $100 difference. After he completed his work, it was determined it was the lessor of the two estimates. Phenomenal customer service. I just wish AHS would stop trying to find the cheapest route and just contract good companies. Thanks Roto-Rooter!

Jennifer W.

Very friendly and professional, service in a timely manner, and tech was very helpful with photos and full description of repairs of our investment property. It is often difficult to trust a business when you are not local yourself. Would recommend for your plumbing needs.