Roto-Rooter Plumbing & Drain Services

Michele J.

They followed through on the expectation they would arrive within an hour. Unfortunately, meeting expectations stopped there, as they strung us along for the next 24 hours. As a result, we made no progress dealing with a plumbing emergency and lost an entire day waiting on Roto-Rooter. We certainly understand that services can be overbooked. However, their competitors where straightforward with us in communicating their availability. Roto-Rooter was not. I would encourage others to book services with them only as a backup alternative.

G W.

I had an appointment through Pipe Down Services (scheduled by American Home Shield) and they were rude, obnoxious and apparently unable to come out without same day or next day.
So I call Roto-Rooter and they come out SAME DAY, no problem. Brad, the rep, gave me an estimate based on his assessment, that almost had a $100 difference. After he completed his work, it was determined it was the lessor of the two estimates. Phenomenal customer service. I just wish AHS would stop trying to find the cheapest route and just contract good companies. Thanks Roto-Rooter!

Mark B.

We had a team of two technicians that responded to an issue we were having with our washer drain. The job wasn't a simple fix, but the tech discussed the scope of the job, plus some alternatives with my husband. There is a $90 estimate fee, but he waived it for us. We opted for one the other alternative fixes (how it was set up by previous owner), and didn't end up needing their help. We are very appreciative of his knowledge and the time he took to inspect our plumbing.

Sofi A.

Call Roto Rooter this morning asking about installing a toilet. The man that answer the phone was nice he told me it would be a $75 service fee no problem so had appointment this evening guy came out and I told him this the toilet to be install and this the toilet to take out he look at it and said it will be $258 so I ask will the $75 service fee will be deduct from that he said no that the total it will cost to do the job. I know to remove and to replace toilet it only about $150 to $180 they are a rip off. Seam like they make up prices as they go. So be care when you get them to come out and do so work over price very bad. Go another company to do the same job for $150.

Odyssey Creative E.

I didn't wind up using them because the plumber I called 5 hours ago finally showed up. The receptionist was very professional and took my information. She gave me an estimated response time and was able to cancel my request when I called back later. This is the kind of service I'll pay for next time.

Rick M.

They came out on a Sunday afternoon & quickly repaired our water leak. Very courteous & professional. They brought the water service up to code & therefore needed a city permit so it costs more than we expected but now we have a shut off valve at the house. We will definitely use them again.

Michael N.

Good people, easy to talk to and was comfortable to be around! I didn't feel like I was getting jipped. I highly recommend them. They were very professional and knew what the were doing.

Chris I.

Not a fun morning... However, they got to my house within 30 minutes. Courteous, quick to diagnose, and persistent to fix the issue. Or 3 year old had found the uncovered sewer access line in our backyard, and drop bricks down!! Some pieces were pulled out, others broken up so they were small enough to flow out.

Lefty W.

Called Monday, it was a holiday so I completely understood they wouldn't be able to come until Tuesday. Gave all my info and was told someone would call in the morning. No one called. I called back on Tuesday. An Appointment was made for between 12-2pm on Wednesday. No one came Wednesday afternoon. Called Thursday morning, was told by Gabriel that they had no record of an appointment on Wednesday, he said some one would come today, gave them my mothers number since I was headed to work. Received a call at 10:30 while I was working saying someone was available and would be there soon. Got another voicemail while at work and called back- Instructed Delia to call my mother directly, who was waiting at the house, since I was at work, 2 hours go by, still no one came. Called again, said they were finishing up a call then would be there. 2 hours later, still no one. Was told by another lady that Delia wasn't there and whatever she told me was wrong and had nothing to do with her, technician was still at another call. Unbelievably bad customer service. So now almost 5 days later I have to find another plumber that will ACTUALLY show up.

Davine H.

My appointment was at 1:30 I call to find out if the 1:30 appointment is confirmed. Sorry to say the lady that answered the phone needs more training in customer services. If you don't care about your Cuestomer you are going to lose a lot of your business