Roto-Rooter Plumbing & Drain Services

Pam L.

We have had issues several times with our washing machine drain backing up into to kitchen sink. It is a result of a poor design and way too expensive to have it taken out and replaced because of the design. When i called they had someone here within an hour. yes it was expensive but with inflation not much more than what i have paid them and various companies through the years. The technician Nate was courteous and worked quickly and efficiently to clear up the issue. Unfortunately plumbing is expensive

Edith S.

I called asking if someone could help clear a clog in the French drain in our backyard. We live 3.2 miles from the Clinton location and had used Rotor before w/out issues so I scheduled an appointment. The tech was helpful and courteous, here 30-45min at most. Charged us $306.71. With an extra charge if paying by credit card. I was speechless. No offer of a coupon, (even though I later found one on the website) nor a returning customer discount, nothing. I will not be using this company again. Bottom line...don't trust you past experiences, ask questions up front. I was not told any of this when I called to schedule the service call. Not a weekend or emergency and still $65 to $125 trip fee supposedly waived if they do the work. So disappointing for a company to treat customers this way.

Paul G.

The drain technician that apparently was sent from the Powell, Tennessee location was terrible. I called at 5:45 pm on a Tuesday night to see if they could unclog a drain at our house. I was told there would be an after hours charge of I believe $165 and the fee to unclog a drain is $400. I assumed that they made a mistake because they price seemed outrageous but no, that is what they charge. We weren't able to run any water without it backing up in the house so I agreed to the price providing they could be here quickly. The technician said he was coming from the Powell Tennessee office andwould arrive by 7:15pm.

Food R.

Just had Technician Chris and Technician Trainee Joe come out and clear the roots from my drain line. Chris is very professional. He is very knowledgeable. And Joe paid attention and worked hard and wasn't afraid to get dirty. The price overall was a little high but it's worth it because they provided a 90 day warranty. 10/10 would recommend

Sally H.

I would give zero stars,if I could!

My elder mother-in-law, had a pipe break in her slab fountation, so needed a concrete cutter, and plumber... we picked what we hoped would be a good service, but we were incorrect, very!
They over, over, over, charged mom, and did a half--s job. It really is shameful when local business, take advantage of insurance co., but most important gouge the elderly, and naive! Unfortunately it happens in this area a lot!!!
Mom was open to the man, sharing stories, and offering refreshments, and her being on a fixed income!
Once the work was done it took her a continuous phone tag week or more, to get a paper break down billing...And the materials used, and labor were inflated, and incorrect.
We took photos, and my hubby had to step in, and help!!! Unbelievable poor service from office to service tech.
Ran over moms rock garden damaging rocks, taking dirt with him down the street...smoked, and put out butts in drive way. Never on time...disorganized, and again did a half --sed job!

Lucy L. T.

I've been using these guys for 9 years. Always great service. Friendly and polite! Pricing is normal for plumbing service. Highly recommend.

Lona P.

Had a leak on the line that goes to my ice maker, call them to come out suppose to be here between 10 and 12 no show call them back and they claim they did not have me on the schedule final show up and claims he dose not have a tool so leave to go to Lowe's to buy this tool comes back dose something then claims it fix and that I need a braided steel line and that I would have to make another appointment to have this done. Once he leaves after charging me $213. 87, I check to see what was done and I can see he just crimp the line so no leak but now no water, call them to get them to fix it and was told that the guy said he knew what the problem was that the line must have a crimp in it and for another $108.00 that he could fix my problem, he was the problem. Don't use rotorooter they will scam you learned my lesson, I will never use them again and will be passing on this to everyone on social media that will listen to me, BEWARE

Transuranic M.

The response to my call was quick, and the plumbers were at my house on the day I requested, about 1/2 hr. after I was told they'd be there. That's pretty good for plumbers, electricians, etc.

The work was done quickly and properly. They were in and out of the house in 30 min.

The price was outrageous! $274 to replace two short metal-braided supply lines to the kitchen tap. This job took all of 15 mins.

Also, when I called for service, the (not-local) call-answerer asked me how I would be paying. I told him that I would use a credit card. What he didn't tell me was that there would be a 3% charge for credit card use, which I found out from the plumber after he did the work.

I will be looking for a different plumber the next time I need one.

Teri K.

I wanted to thank Rick and Victor for helping me when the last snow storm went through Knoxville TN!
My water pipe in the yard sprang a leak and they came out to see what they could do on a Saturday to at least get water for me to use over the weekend until they could come back the following week. It was very cold but they capped my water pipe so that I didn't have to go all weekend with no water.
I very much appreciate the kindness that they showed to a single lady that needed help!
Thank you again...
Sincerely,
Teri K.

Don M.

We had a 25 year old self installed downspout drain system that had become completely stopped up. I called the Knoxville listed Roto-Rooter service phone and was scheduled for same day drive by to look at the problem.. After working for two hours with their hydro pipe flusher, we came to the conclusion that some excavation was needed to inspect a Y connection. Unearthing it revealed that it would have to be replaced. Next day they brought the needed equipment and put in a new Y and run down the yard. I found the two workers to be focused on a solution and demonstrated skill with the job.