Roto-Rooter Plumbing & Drain Services

Quail P.

They get you were they want you. Had a
toilet that woukd not flush and a shower that woukd not drain. They had to removed the toilet and snake it. Charged $650.00 to get out a few wipes my elderly mom threw down the toilet. Wanted $750.00 plus parts. Local plumber said he woukd have charged no more than $350.00. They rip you off. Never hire them in haste.

John M.

Called these guys for a backup on a Thursday evening at a Cafe ,yes we can do it at a cost of $1500 .Knowing I have to get it fixed had to pay it ,absolute price gouging (reminds me of gas stations in times of natural disasters)Job fixed but I don't care all I know is they screwed me because I was stuck .Never again Roto Rooter never again

Angie M.

The PRO - I Scheduled an appointment online, it was super easy and super fast and they gave me a same day appointment with a 4 hours time window.

The CON (literally) However, then for 2 hours I didn't hear back from them and I not once does it mention how much it will be, not even an estimate. I finally decided to call them and they still refused to give me an estimate without seeing the job, it sounded suspicious but plausible. Then they finally show up a half hour before the end of their time frame. I had a simple job, clear the clog on the outside sewer drain by the driveway. Instead, he asked for inside access to the basement, checked to make sure you there isn't an easier way to get to that drain and then comes the sales pitch. $495 !!! When I barked at it saying competition are at $49.95 for the same job, he said the prices are set by the company and that he goes to school longer than a doctor and that's why that high price is justified. SERIOUSLY ? I told him all the same, you are still 10x times the competitors price so no thank you, so then he asks, do you want me to explain to you AGAIN why it's so expensive. At that point, I have lost my patience with him and showed him the door. Very EXPENSIVE, no clue how good of a job they would of done, I guess if you are desperate, might be a good place for same day service providing you have some cash to spare. Other places that advertise $49.95 per drain ALSO upsale you with $25 to break the sewer cap (to gain access) and $25 to replace it with a new one once job is complete so we were at $110 with tax and appt was for the following day not same day but none approached the $500 stratosphere that they attempted to extort from me because they thought i will be that desperate and pay up.

Sonia G.

STAY AWAY FROM THIS COMPANY! The person who came to my house for a clogged drain told me and then told the same to my husband the full charge for the job was $465 plus taxes (which is a crazy amount). If he couldn't do it or another person the company would give us credit back. Well, they couldn't and they didn't give even $1 back. That's the result from Friday to Monday after few tricky ""movements"" Again: try another company

Suzanne D.

When you call and ask for an estimate of what a specific job would cost, you should be provided with a rough price over the phone. Instead they refused to give me such information. With that said, be weary, this is how people take advantage! I will not use this company.

Romella J.

I called 1-855 line to schedule an estimate and was told an on-site visit was necessary. Two days later, I spoke with the dispatcher twice to confirm that a plumber is scheduled to arrive. The plumber called and gave me a ""flat rate"" quote of $239 for a bathroom sink replacement. I was livid -

1. I didn't have to wait 2 days to get a ""flat rate"" estimate!

2. It was inconsiderate to make me rush home to meet a plumber that was not coming and be called several times at work for confirmation.

3. When I questioned the quote, which was double for other quotes I received, the plumber questioned his own pricing saying he has heard of $90 or $135 etc. It sounded like $239 was arbitrary.

In summary, I didn't book and it is probable that I will in the future. I prefer to not be misled and deceived.

Arthur B.

My past experiences with Roto-Rooter have always involved clogged drains. The technician would arrive on time with a big machine and in less than an hour he was gone. I do not recall a visit where I was not satisfied with the outcome.

This time things were different. My house is just over a hundred years old and the plumbing - virtually all of it -- had to be replaced. Instead of a local plumber, I decided to use Roto-Rooter.

1. Communicating with RR was easy. Their website works and somehow I stumbled onto the 24-hour phone number for their HQ on Central Ave in Farmingdale, Long Island.

2. An old cast iron pipe had burst in the basement and I had to turn off the main valve to avoid further flooding (this old system has almost no local cutoff valves). I got a detailed written estimate and despite the high cost, I gave RR the go-ahead. (Note that I had no running water, so I did not have the luxury of shopping around.)

3. The work was completed in two days. The 3-man crew was efficient and my cast iron pipes have been replaced with copper. Now I have cutoff valves for all branches.

4. I shelled out a lot of money but I think I received something for it. RR did not nickel and dime me, something that I have previously experienced. My guess (hope?) is that RR will honor its guarantee to a greater extent than my previous plumbers.

5. Finally, I want to commend the plumbing crew supervisor, Osern. I pestered him with a lot of questions, and he provided honest answers. (After past plumber experiences, I found this to be unusual.) Osern worked hard, he knows his trade, he cleaned up the mess, and he was easy to approach.

Roberto Robey B.

So following up on yesterday's post . This morning I had Roto rooter call me 5 times today trying to explain there prices , I wanted no part of it .. So the job that they quoted at 425 , I just paid 49.99 plus tax for a total of 56.44 .. Can't believe how they get away with inflated pricing

http://www.4999sewer.com/index.html

Vanessa S.

Very efficient. Came rather quickly (even though I called them after 8 in the night) and solved by plumbing issue rather quickly. The representative was friendly and professional. Gave me peace of mind.

Shondelle D.

Afer having a sewer back up two years in a row, when it happened again this year, I called and requested a camera. The plumber arroved without a camera. Had to call this company over amd over for a clogged sewer line. A different plumber came each time. All causing sewer water to flow in my basement. After many days and many tears, I demanded a camera and finally a plumber showed with a camera. This is when I learned that a pipeline was broken under my house. Waiting so long, caused lots of damage to my home. I had to hire acrestoration team and file a clai with my home insurance.