Roto-Rooter Plumbing & Drain Services

Lori A.

BUYER BEWARE!!!

Update: This is the second time I am posting this review. I was threatened with legal action regarding the first review and threatened to with hold my refund until the review was taken down. I took down the review and the refund was put through on my credit card along with a receipt for the transaction.....THE MERCHANT CANCELLED THE REFUND PRIOR TO IT POSTING TO MY ACCOUNT.

I had a city sewer line back up into my basement on 12/15/23 in Lansing, MI. Roto rooter came out and provided services including anti-microbial spraying and MINIMAL content removal as the ~200 sq. ft. basement was unfinished with zero standing water left once the city flushed the lines.

I subsequently discovered that market rates predicted a charge of around $894 while I was charged $2800.

Since the incident happened on December 15th of 2023, I have tried repeatedly and on many, many occasions to get accurate and honest information regarding the billing of the cleanup.

I was told that there were ""clerical errors"" in the billing and that the employee who overcharged me is ""no longer with the company"" and after much back and forth was offered a refund of $1400 - half of what I was charged, still forcing me to pay WELL ABOVE average market rates for this type of clean up.

Connie Kasiorek who purports herself to be the manager, verbally agreed to this refund on a recorded line and continues to say that the money will be returned to me but continually fails to actually refund the funds.

This is the most dishonest, unsavory company I have ever had dealings with. I WOULD NEVER DO ANY BUSINESS WITH THEM. I WOULD CALL LITERALLY ANYONE ELSE.

S F.

I didn't want to give any stars to this company. My main line was clogged. Roto -Rooter sent a plumber out. The guy only looked in the bathroom then quoted me $350-780 depending on if he ""breaks through"" it'd be on the high end of the quote. I called Michigan Plumbing-they inspected inside AND outside before quoting me anything. Michigan Plumbing unclogged my clean out (outside) for $208 with no issues and was done within 30 minutes. The guy assured me of a 90 day warranty and to call immediately if I had any issues. He understand that I didn't have $700 to fix it and he actually gave me a break. Thank God for Michigan Plumbing!

Jiae L.

They did very bad service, a huge unreasonable charge $1380 for a small piece cut and replace! totally cheating!

Chyanne P.

Plumer came out do to a toy being flushed down the toilet. Gave me a quote for 660 to snake the drain, once he pulled the toilet the toy was right at the top of flange so there was no need to snake the darin. He then proceeded to cause damage to the flange so he could still charge me the 660.00. I was charged 300.00 for a replacement toilet flange and 360.00 for the toilet being removed and put back. But the toilet flange was not replaced and he did mot put a wax ring on. Which caused the toilet to flood my bathroom and basement. I called several times with no answer so I had to call a different plumbing service out. I also have to replace my whole bathroom floor. I owner called me after I sent an email to the scheduling department. He was supposed to sent a full refund but I never received it.

Julie S.

Called two times over a 24-hour period for our kitchen sink was backing up water into our basement. The representative kept saying they were busy but that we were on their list. They never reached back out and never showed up. We called someone else and got the problem fixed. It's been three days total and no one has even reached back out to us.

Adam G.

Our appointment was for Tuesday evening. At around 5pm, when nobody showed up, we called to see what time they would arrive. ""Sorry, someone should have called you. We need to reschedule for tomorrow."" Tomorrow (Wednesday) came and yet again, no one showed up. We call them and they needed to reschedule for Thursday. They agreed on a time around 9:30am. When they didn't show, I called and they said someone will be there in an hour. Did not show again. Called them back, ""they will be there no later than noon."" At noon, called again and they stated that someone would be by today. They need to be shut down.

Matt D.

Tried to get a refund after services rendered fell short of expectations. Management gave me the classic loss-prevention runaround instead of taking responsibility for their foul-up.

Jack H.

This is the 2nd time I used roto-rooter services after trying to get a garbage disposal estimate. They proceeded to give me a proper disposal and faucet installation as well. I was charged over $1400 dollars at the end of the installation for both things that took less than an hour to install within my household. They failed to mention the cost of the individual sink and garbage disposal on the invoice, as well as CHARGING $700 for labor. I could not believe I paid 2 men over $350 an hour to do absolutely nothing. I'm sure this company is super proud of their shady business practices. This isn't the last time they will hear from me!

Chandra O.

A quote for $3000 for a job that on average costs $700 and a rude ""What do you want me to do?"" over the phone when I called and my toilets were overflowing and needed help. I would not recommend. I'll be researching who I can call in case of a plumbing emergency so I don't get royally ripped off again. The technician was pleasant once the work was being done, but the cost and initial contact was very poor.

Dave G.

I needed a plumbing inspection on a rental property that I am buying. I scheduled the inspection with Roto-Rooter on a Wednesday and explained that I needed a report back by Friday so that I could sign off on my contingencies. I heard nothing on Thursday, so called on Friday. Melissa said that they couldn't get me the report because the technician was off today. I asked her if she thought this was good business and she replied ""well we didn't charge you.""

I'm sure there are better plumbing companies in Lansing. These guys are clowns. I thought a national name would give me better service, but I will call a local company next time. I wish I had not wasted my time with Roto-Rooter/Guthrie.