Roto-Rooter Plumbing & Drain Services

Jack H.

This is the 2nd time I used roto-rooter services after trying to get a garbage disposal estimate. They proceeded to give me a proper disposal and faucet installation as well. I was charged over $1400 dollars at the end of the installation for both things that took less than an hour to install within my household. They failed to mention the cost of the individual sink and garbage disposal on the invoice, as well as CHARGING $700 for labor. I could not believe I paid 2 men over $350 an hour to do absolutely nothing. I'm sure this company is super proud of their shady business practices. This isn't the last time they will hear from me!

Chandra O.

A quote for $3000 for a job that on average costs $700 and a rude ""What do you want me to do?"" over the phone when I called and my toilets were overflowing and needed help. I would not recommend. I'll be researching who I can call in case of a plumbing emergency so I don't get royally ripped off again. The technician was pleasant once the work was being done, but the cost and initial contact was very poor.

Dave G.

I needed a plumbing inspection on a rental property that I am buying. I scheduled the inspection with Roto-Rooter on a Wednesday and explained that I needed a report back by Friday so that I could sign off on my contingencies. I heard nothing on Thursday, so called on Friday. Melissa said that they couldn't get me the report because the technician was off today. I asked her if she thought this was good business and she replied ""well we didn't charge you.""

I'm sure there are better plumbing companies in Lansing. These guys are clowns. I thought a national name would give me better service, but I will call a local company next time. I wish I had not wasted my time with Roto-Rooter/Guthrie.

Janet G.

Melissa called ahead of my appointment time to confirm & Dave arrived right on time. He suggested a camera inspection be done to determine whether the sewer line needed cleanout. He completed the inspection of about 75 feet of sewer line all the way to the city sewer connection in less than 30 minutes. Luckily for me, my line is free of obstructions. Dave, with his skill & experience in this procedure, was able to break up a small clog with the camera during the process.

Roto Rooter's entire visit took less than an hour. I received a 25% discount on the charge of $288 (paid $216). I was dismayed at this cost, since I had talked to several plumbers prior to having this done today. The going price for cleanout in my area is $175 (not including camera inspection).

In Dave's professional opinion, my line did not need cleaning out. I found Dave to be pleasant, professional, excellent at his job & honest about this whole process.

I hope that paying more for a camera inspection showing the line is in good shape & doesn't need a cleanout is better than paying less for a cleanout whether you need it or not. And this is ONLY because a cleanout, especially if done by an unskilled plumber, can damage or break the drain tiles, resulting in having to have a completely new sewer line installed - big expense!

This is my feeling about my experience today. I paid more than I wanted to for this procedure, though I have peace of mind that my sewer line is in good shape & will operate properly. I got a 6 month guarantee on the labor.

Julia A.

Service was immediate, and I was able to choose the date/time that was convenient for me. Service person was on time, polite, and worked quickly and efficiently.

Collin N.

My water heater started leaking late on 12/23 and I called for an emergency service. They told me they would have their local dispatch call me by 8:30-9:00 the next day, if not later that night. Rather than call around for a different service, I trusted them. Big mistake. The next day, 10:00 rolls around and their dispatch still hasn't called. I called them. They didn't even have me on the schedule. And, because I messed around with these fools, what few other emergency plumbing services in town for the holiday weekend booked up. I'm stuck going through Christmas weekend with no hot water. Don't trust these fools; they're very disorganized and incompetent. They really left me in a lurch.

Kat M.

Don from Roto-Rooter came out to replace the leaking pipes under our kitchen sink. Don was on time and worked promptly to fix the problem. We were very happy with Don's work and customer service.

Kate C.

Technician was on time, very friendly and knowledgeable. I had a problem with water backing up in my downstairs floor drain and toilet, he opened drain line and did video inspection to show me the issue (tree roots). Also gave me suggestions for future. Cost me $230 with the coupon I found online, well worth it to prevent my downstairs from flooding.

Greg Z.

I had a scheduled appointment of 3-5pm. After two phone calls to them he showed up at almost 6:00pm which was an hour late. He didn't put on shoe covers or take off his shoes. Just walked through the house with snowy/wet shoes. Made a mess of the bathroom floor. Charged $150.50 to snake the toilet which literally took only 5 minutes. He was nice though and recommend I buy my own toilet auger to save $ in the future.

Ryan W.

Troy & Josh came out and were very nice and fixed our problem. They put a camera down our pipes and we could see what was going on. We used the $50 coupon on Yelp and they took it, no problems. They cleaned up the floor and around the sink. We had them blow the air through the whole system after we tried snaking out the pipes with a 20 foot snake. I recommend those guys.