Roto-Rooter Plumbing & Drain Services

Barbara P.

I had a terrible experience from start to finish. I had a blocked drain. Went on the web and tried to set up an appointment with no response. Called the next day, and was told I was scheduled but never notified. I'm in a cast so I said to have them call when they got here. They did not. They knocked on the door and I had to drag down the stairs to let them in. The fellow told me I was his first client. He knew nothing. Pulled a little piece of thread out of the pipe and send it was fixed. It was not. Finally called his supervisor after 3 hours and the supervisor took an hour to get here. After four hours it was fixed. NEVER USE THIS COMPANY!!!!!!

Gina P.

They installed a new sump pump over the summer. It failed 3 months later and the basement flooded again. They did not want to accept responsibility and told me to contact the manufacturer. I did not want Roto-Rooter back in my house after their faulty installation. I wish I read all of these awful reviews before I called them in the first place. STAY AWAY FROM THIS COMPANY!!!!

Judy P.

Not sure what suburb this agent was from but I called Roto-Rooter on Labor Day for a more than leaky bathtub faucet. They gave me a 3 hour window which was no problem. To come out to estimate the job was free. The estimate was for ""labor to rebuild bathtub faucet"" $380 not including parts. When the agent started to tell me about how he would have to go to Menards or Home Depot to buy the faucet and on hearing the price I declined at the time. And thank goodness I did!! My friend, a rehabber came over and with a screw driver, tightened the faucet as it had become loose. Cost to me, free..really Roto-Rooter????

Mike P.

My assistant called for a plumbing emergency last friday in one of our rental houses. We were given a window of 12-2pm. Around 4pm we called back and the tech was a ""half hour away."" At 5:30 I called to check the status and they were ""a half hour away."" At 7:30pm I called and they were ""a half hour away."" They never showed up to an emergency plumbing situation. Not good dont deal with these guys.

Jill W.

Appreciated having Manny - 1916 come out late on a weeknight to rod a very backed up sewer. Wonderful customer service. He worked for a long time on that darn sewer! The only reason I'm giving 4 stars instead of 5 is because I wish it were cheaper. Manny did help me with a coupon though! Thank you!

nathan t.

Save yourself the hassle and find an independent plumber. Called Roto Rooter to snake a drain. They promptly had someone out to do the work except ""they sent the wrong guy"". Had to wait another hour for another guy to come out and do the work. $700 later we are still having issues. Beware of their 30 day service warranty because the service you get after you pay is even worse than the service you paid for. Two days wasted waiting around on them -though one guy did suggest we replace the pipe. Oh, thank you for that! I'm sure you would like to collect the money for replacing a pipe! No thanks!

Haneen E.

WORST COMPANY EVER. DO NOT CHOOSE THIS COMPANY!
Did not come during first promised time slot. Gave me a second time slot for following day. Also did not come during promised time slot. Told me they would give me 20% off because they made so many errors. Finally got a plumber who refused to give the discount the manager promised me. Also they charge an arm and a leg. Wasted many many hours that I will never get back, finally got a rude plumber, paid over $400. CHOOSE A DIFFERENT COMPANY!!

Athan D.

I should have listened to Yelp in the first place. My upstairs bathtub was clogged. I called this Roto-Rooter office at about 10am. I explained the issue, and while they would not give me any kind of estimate over the phone, they said they could have someone at my house in a few hours. They also said the service guy would give me an estimate when he arrived and I could agree to have the work done then, or have him just leave. That should have been my first clue about how the service call was going to go.

Fast forward: I received five calls from their ""dispatchers"" during the day saying they ""were were running behind, but I was next on the list"" and ""they would call me 1/2 hour before arrival."" Well, at 3:45pm a couple guys just show up. No advance call. They looked at my tub and said it would $425 or some such nonsense to ""clean and treat the line."" I was miffed. I said ""I just need a clog removed"" and they said ""sorry, that's the way the company works."" I asked them to get out of my house. They never even said goodbye (ha!) - they just walked out acting all huffy! So I called someone local.

Do yourself a favor and heed the advice of others who have posted here. Check out the ratings on Yelp and call a plumber who others have trusted to do the work and treat you fairly.

Costa G.

These guys are nothing short of butchers. To call these guy plumbers is absolutely disrespectful to real plumbers. I called the other day because both our first floor bathrooms were backed up (2 showers, 2 toilets) figured it was main stack clogged. Our usual plumber was not immediately available and this is the only reason I called these guys.

Some mean looking Russian guy shows up during my lunch break from work. Tells me it will cost $400. I said that is absurd and he said he'd take off $40 for some stupid promotion they had. I said fine IF THE JOB IS COMPLETE I will pay that amount and asked how much it would be if the job is not complete, he said we will figure that out if we have to.

He begins power rodding from our brand new CLEAN shower. He made a complete mess as his rodder had a lot of rust on it and it was spraying everywhere. I asked him wouldn't it be easier to rod from the toilet? He said absolutely not. After 1 hour of nothing being accomplished and making a mess he said he wanted to try rodding from the vanity drain. So he started doing that, and after another hour made a bigger mess under the vanity. 2 hours gone by he did not fix the issue. I asked how long he expected it to be and he became salty and gave me a speech on how these things take time. He said he needs to come back with a camera for another $325. I told him he is crazy and asked that he leave. He pleaded with me to get $150 for the 2 hours he spent trying. I said absolutely not, and gave him $10 for lunch and to take a hike. He said something is wrong with me for not having it in my heart to pay him. Are you F*ckin serious? Where I come from no one gets paid until the job is done.

Long story short, I begged my real plumber to come the following day to fix the issue. He popped our toilet off (10 minutes) rodded the main toilet drain (another 10 minutes) and fixed the issue in less than a half hour. He popped the toilet back on, and asked me for a mere $100 for all his work. I have never been happier to pay. Issue resolved NO THANKS TO ROTO!

Fawn D.

Frank is the master plumber. He is meticulous, thorough and helpful. 1 star off only because I wish it was cheaper.