Roto-Rooter Plumbing & Drain Services

Carli S.

I wanted to let everyone know that I received fast and efficient service to fix the plumbing problem and my house. I expected it to take longer, but only took 15 minuetes. A hard working employee named Harley with great customer service, if you have plumbing problems call rotto rotter and ask for Harley if you want the job done right. VERY impressed.

edwin d.

Richard from Roto-Rooter was very expedient it was on time did the work real fast cleaned up real good get a great job thank you very much Richard and Roto-Rooter

Ro Ann V.

Thank you to Hurley and the supervisor for the amazing plumbing service! Followed all covid-19 safety protocols and was very helpful/educated in regards to the situation. Hurley and the supervisor were awesome! Much mahalos fellas

Savannah S.

I called them as my drains in my bar were backing up (but not my kitchen). After a few tries at snaking it the guy looked at my grease trap and told me that was why they were backed up. I tried to explain to him that i was pretty sure my kitchen was hooked up to my grease trap but not my bar drains (i had talked to the maintenance guys on property and the other bar owners) and we all tried explaining to him that it was a different set up but he refused to hear me, charged me and that was that. The next day i had someone (not a plumber) come spend a little more time snaking it and they cleared everything! Amazing how someone who is supposed to work for a reputable company and be a licensed plumber has no idea what he's talking about but everyone else around understood and we're able to fix the issue FOR FREE! Very disappointed, will never call them again.

Myles K.

we called Roto Rooter, who said they would be here about 9am or so, and he would call first. Jessie Fisher of Roto Rooter called at 8am, came at 9am. the job was to locate our cesspool. he located it in 5 minutes. Jessie then said, since I am paying for the agreed upon minimum charge of an hour, he might as well go dig to find the cesspool, which was buried in 2-3 ft of soil. he found and uncovered the cesspool. I have never written a review before, but thought I had to write a review of such excellent above the call service. I highly recommend Jessie. Myles K. in Kula Maui

Michael F.

Had a great experience with Mime from Rotor Rooter. Fast, friendly, and really did a great job!!. I'm extremely pleased with the job and with Mike's vast knowledge. Thanks!!....

Branden S.

We had a main line back up which caused our house to flood with sewage. Our plummer Ryan Beverage came out quickly on a Sunday for emergency service. He was awesome, fast and a great plumber! He even spent time writing out a detailed report just the way the insurance company needed it and made filing the insurance claim much much easier than it could have been. He also referred us to a great restoration specialist. I would absolutely recommend their services and if you have the pleasure of getting Ryan as your plummer I'm positive you will be completely happy!

Matias R.

Jaren and josh were great. Clean and professional, went all the way to fix my plumbing issue; having all the right equipment. Couldn't be happier with their service and I feel relieved knowing i called the right place.

Ren C.

Called them to inspect the fill height of our cesspool to determine if pumping was needed. Cesspool located in Makawao and they were readily available and coordinated to have this service provided on the same day for $85. Joyce serviced me on the phone and I provided her the property address to be serviced and billing address for billing purposes. She consulted w/her husband Drew in the background to provide a time that they could have a technician go out to do the work. Their technician arrived, provided the service, and in less than 30 minutes it was done. They did not send us the bill to the address I provided them with, but sent it to the property address. I called in to their office the following week after not receiving a bill from them & spoke to Ayson. He collected the billing address information from me again in order to re-send the bill.

Andrew L.

When you look for a plumber, you're hoping to find someone who is honest, straightforward, and ready to get the job done. Our experience here was none of those things. Our faucet was broken so we tried this place. Right from the start, the repairman's attitude was like he couldn't care less. Absolutely no sense of urgency, like he was trying to drag out the job. When asked for an estimate, he gave a vague answer and avoided giving an actual price. After replacing the faucet (that was the entire job), our total came to $470. The hourly rate was ~$220. Wow. Did I hire a plumber or a lawyer? Then he told us the cost of the replacement faucet was $230. When we asked to see an invoice for the part, he couldn't provide one. Something about how parts are purchased ""through their system"", so no invoice. All in all, we came out of this experience feeling completely ripped off and unhappy. TL;DR: Shady place. Take your business elsewhere.