Roto-Rooter Plumbing & Drain Services

Christie S.

Last Saturday I was out of town, my toilet overflowed and the house sitter called this company. A tech came out in a Roto Rooter truck and did what seems to be a good job of cleaning up the water and cleaning out the drain. Here is where things get sketchy. He would not give her a receipt and had her make the check out to him personally. I called the office yesterday to request a copy of the bill. None could be found and I was told I would get a call from the manager which has not happened.

Michelle A.

Would NEVER recommend this company. Dierda at the front office is extremely RUDE and hangs up on customers!! I was having an unfortunate plumbing emergency and I needed someone to come out and check my drain. I was told someone would come out that day between 3-5, I called at 4:45 because no one had showed up yet and I wanted to VERIFY someone was definitely coming that day! They told be absolutely 100% someone will be out but they are just running late. 30 minutes later Dierda calls me and states they have """"bigger emergencies"""" and no one would be able to make it out! As a customer I was extremely upset and told them they needed to send a tech out as I to was having an emergency and was told someone would DEFINITELY be coming! After speaking with dierda she basically told me it wasn't her problem and hung up. So I Called the next day and spoke with the manager James who was just as insensitive as dierda and also HUNG UP on me! Horrific customer service and I will NEVER allow this company into my home just to be ripped off and treated poorly!! Do your research and DON'T use this company!!

Nicholas W.

We had a leak in our water line to our home nothing major but we decided to call a professional. I did all the digging and clearing of roots myself to get to the leak so the tech could preform the service. The tech was super friendly and really honestly about my options to do the repair. He did not give me a written estimate in the beginning before starting work. At one point he left for almost and hour and a half to get parts. He did not charge us for the time that was gone. Again the technician was a super guy and did a quality job on the repair which looks like it will hold up for years to come. When it was time to pay that's when things got confusing and did not add up. Out of an almost eight hundred dollar bill almost six hundred was for labor. The next day i contacted the company just for a better explanation of the bill. I was not looking for a discount or money back just an understanding of how the bill is written up. I was told the manager would contact me to discuss this issue. He did not i ended up calling them back to have him tell me has not seen my invoice yet but would call me once he reviewed my invoice. He again did not call me back and again i called him only to be told that he would have to speak with his tech about the invoice and he would call me back. He has not called me back since and I don't expect him to do so. As it stands the explanation I was given is that these are highly skilled techs who assess the job and estimate the cost of the job. The only issue is that the tech took a forty five minute maybe hour at the most job and turned it into almost four hours. I am not a plumber but based on the repair done the labor cost is not even what it should have been. I did not receive and legitimate explanation of the invoice nor did the manager have the decency to call me back like he had said he would. I am not saying do or don't use this company I just strongly advise asking for a written estimate in the beginning. This way you at least have an idea of what the charges could be because if you pay and try to talk someone about your bill after you may not get any help at all like I didn't.

Kyle P.

I busted the water main on the outside of the house. The Service Tech was there in a few hours, did a first class job of replacing the main line with the most up to code installation on an extremely hot day. I will call Roto-Rooter again if a need plumbing help.

Wenna J.

It was late on a Saturday afternoon when a water pipe burst inside the wall of our Florida vacation home.. Thinking it may be near impossible to get a plumber on a weekend night call, we called Roto Rooter and promptly spoke with a service person. He told us when he would be there and actually arrived earlier. Our technician's name was Ernest and he was fantastic. He was personable, knowledgeable, and went right to work to fix the problem. He explained everything in terms we could understand and quickly had the pipes fixed. He left telling us to call him back that evening if we had any additional concerns. We thought that our bill was reasonable for the amount of time it took on a weeked evening. I would recommend this Roto Rooter (and Ernest) to anyone with a plumbing problem. Bravo!

Barbara B.

Ernest fixed us right up. Great work done efficiently. Thank you! Mrs. Barwick

A. S.

Roto Rooter Plumbing has provided a stellar experience here at Specialist In Companion Animal Neurology. Ernest was quick and efficient as he spent all day at the office until the problem was corrected. He is able to readily answer any questions that we have. He is your go-to guy!

Amy M.

Previously had written a """"not happy"""" review about the end product of my service. Since then the owner Bart has contacted me and we had a wonderful realistic conversation. To be clear the technician I had was very nice & professional, it just so happens the work was not to my satisfaction and hired another company to fix it. Bart was very professional and down to earth about the situation and we came to an understanding very professionally! We are all humans and have our moments, no matter what profession we are in. Roto Rooter mended the situation and stand by their work with pride. Thank you Bart for understanding & your professional pride.

Frank P.

I was able to schedule a technician in a reasonable time. He came on time and repaired my leaking sink quickly. He was very professional, and best of all my sink no longer leaks.

Jane M.

$345 for a clogged toilet. WAYYYY to expensive and will definitely not be calling them again or recommending to my friends.