Roto-Rooter Plumbing & Drain Services

Renee' R.

We've had Roto Rooter taking care of our plumbing for the past six years. We've had them out several times a year to fix the same plumbing problem. After several years of issues we paid to have the """"line replaced"""" so it would solve the problem. A little over a year later we're having the same plumbing problems. Last month we had the same plumbing issue with sewage coming up into our tubs and showers. The tech told us that the line still had a ring of grease in it and that they don't actually repair the problem, they just poke a hole in the clogged area and that if I wanted a permanent fix it would be another $750 plus to repair it. Even though we just spent thousands of dollars with them the previous year to """"fix the problem."""" Now they say since it was 7 Days past the 30 day guarantee they would charge us another $400 to come out again for """"fixing"""" the same problem. I told her (Krystal) that this was no way to take care of customers especially since we've spent so much money with them over the past several years. Even after speaking to management they said that we would have to pay again to clear the line but should have it """"jet flushed"""" in order to fix the problem. I told her that if they weren't going to take care of their customers, I would share everything on social media and let the customers know that Roto Rooter does not care about them, only about making more money. Vote with your dollars and use another plumbing company.

Susan P.

T'was the night before the Christmas Party. All the toilets, sinks, tubs and showers were backed up. The floors were damp from the overflow. The home remedies were nix and inhabitants had to go. The plumbers were all tied up, It was the weekend you see. They said, """"please don't bother me. I'm sick at home, I don't care if you have to pee."""" So finally, RotoRooter was called. The responded quickly in an hour or so. They arrived with equipment sophisticated and technical. A fancy plunger, a snake and that's almost all. They did have a camera that could peak inside all drains and pipes. The serviceman could scout out the blockage in all the drains outside and in. He confirmed the prognosis with that camera and light. I was relieved that we'd called him before it was night. When what to our wondering ears should we hear, The sound of toilets flushing- Not so fast my dear. Please don't be rushing. Do you want to hear the good new or bad? He told us the results, """"they're good."""" Now he wants us to pay the price, that lad. Now we've gone from happy to sad. But wait that's not all, It was Chris who appeared at the door, Number 82. We couldn't be more, satisfied with his service, Reassuring us more, he mentioned more. A 30 day guarantee and sewage issues sloved and drains would not back up anymore. As I heard him explain as he drove out of sight, """"Merry Christmas to you both, Now I'm going home, goodnight!""""

Sam S.

I would no longer recommend this Roto Rooter franchise. The new owner has raised prices dramatically. It was $373 to clear a non-emergency slow moving kitchen drain. You don't get the actual cost till they show up, but then you are stuck paying the $85 non-refundable service fee. There are many local plumbers, such as Gillum-Waddell that will be less than half the price. The only bright spot was the service technician, Tyler. He did a good job.

James S.

Had to call to have a sewer drain snaked out in the community where I work and """" plumber Dave"""" was dispatched. Dave was prompt and very professional. He went above and beyond all of my expectations to complete the job and explain to the community members that gathered for the results what he was doing step by step. I will make the same call for all future plumbing needs.

Rachel P.

We called roto rooter on a monday evening to get someone out early on tuesday, they gave me a time frame of between 8 and 10am, and Rolando showed up at 845, and got straight to work trying to figure out the problem. He found out what the issue was, and fixed it with my permission and a reasonable quote, was done in just a few hours! Super impressed with how fast and professional he was! Thanks Rolando and Roto Rooter!

Rosalinda C.

Roto-Rooter was professional and timely from the ladies answering the phones to the technician on site. I highly recommend them!

Lizzy M.

Service performed in Davenport, Florida. Andrew came out and was great!

Renee G.

Had two plumbing issues in December, customer service NOT what it used to be! Would NEVER recommend them again! Too many small local businesses! New """"manager"""" is so rude!

Tom S.

Always avoid them, they will add on unnecessary work to be done to make the bill higher and higher. Now they are resorting to fake reviews of their service to make themselves look reliable. They are the business that you will only do business with one time .Learn from me, avoid them always.

Walt S.

Roto-Rooter is the most dependable Plumbing service I've ever used. The appointments are kept and on time, the servicemen are polite and explain all of the details. I do think you could get a more reasonable price for the same service, but if you need quick, dependable service, Roto-Rooter is the best! The service man even cleaned up his mess!