Roto-Rooter Plumbing & Drain Services

Matt H.

The tech was on-time, respectful of my property, and was able to fix my issue in a timely manner. I will be choosing Roto-Rooter for all of my future drain-cleaning and plumbing needs!

Linda J.

Updating this to rave about the outstanding service I once again received from Roto-Rooter today. Thank you Deborah for your hard work and immediate response - your caring and concern really come through and are appreciated! Thank you for sending out my Rockstar service professional - Devin. Devin called first as always, showed up right on time, and as always he listened carefully, knew what the problem was, fixed it quickly and perfectly! Devin is such a caring professional - intelligent, skilled, helpful, hardworking. Really great experience from beginning to end - I'm thankful for such competent help. Devin - you ARE Batman :D

Jon M.

My window wells weren't draining. I called Roto-Rooter. I ended up needing some pipes rerouted. Thousands of dollars later... and the job is almost done. They needed to come back to hydro jet the pipes. They couldn't do it at the time of payment because the weather was too cold. They were supposed to come the following week. I paid them for the service with their word that they would come back. Well, they never came back. I had made acquaintances with one of the workers and called him to ask why I hadn't seen anyone. He told me the manager who I worked with and made the payment to had left the company and they got new management. I don't care about that. That's none of my concern. I paid Roto-Rooter not the manager for the job. Why is switching it a manager an excuse to not finish a job? It's simple: I just need the job that I paid for to be finished. So I called Roto-Rooter and explained the situation. They said they were not aware that it hadn't been done. That the job had been paid for and the manager who worked on it was no longer with the company. Again, not sure why that is my problem. We ended the conversation with the receptionist assuring me that someone would be out as soon as the weather got better. Fast forward a month and a half later with multiple calls to Roto-Rooter and assurances from Ms. Debra (the receptionist) that someone should be coming out and nothing. No one came. I called again today 1/4/19 and Debra snapped at me that the work had been done on 12/27/18. Not likely Debra. I work from home and have territorial dogs. There is no way I would have missed someone approaching my property let alone do work on my property. No one came. And if they had, which they didn't. But if they had, why would they not ring my doorbell to let me know they would be entering my property. Roto-Rooter you allow your workers to enter gates without consent? Interesting. Well, Shame on you receptionist Debra. And shame on you Roto-Rooter. Lying and cheating isn't good business. It seems your management was the least of your issues.

Brenda H.

After doing extensive work for me, these people sent me an e-mail stating my plumbing had been approved by the state inspector. Once I requested a final building inspection, though, I was told that the plumbing had not yet passed inspection. I had already paid abt seven thousand dollars to them. After attempting MANY times (both myself and the state plumbing inspector) to have them complete the inspection, I gave up and had to take a day off of work (and pay) to meet the inspector myself. There were problems that I had to pay SOMEONE else to do in order for the plumbing to pass inspection. Also, they left two large piles of cement and rebar I had to pay to have someone else remove. All of these services were to be included in the original work/quote for which I had already paid!

Johanna S.

Outstanding job! Went above and beyond to fix a major problem that took a week. Would highly recommend for any plumbing problem.

Sara P.

Yikes!! I couldn't get an estimated price on the phone to clean out the main line. The guys show up & quote me $238. This is literally a 10 minute job, that we have done twice a year. The last time we had roto rooter do it for us it was $90. We ended up refusing the service. There are way too many companies that do this type of thing in Pueblo to pay that high of a price.

Hosanna B.

I called Roto Rooter out for a main line Rooter. I was never quoted a price before work started and when I asked, the amount was $250 less an online coupon I found for $20. A week later my main line was backing up again and I had a real plumber snake the pipe. If Roto Rooter is going to charge this high of a price initially one should expect them to do it right the first time. I called Roto Rooter to let them know what happened and all they said was thanks for calling.

C. R.

Although it took a little longer to get the job started than we had hoped, in the end we were satisfied with the results and work on a difficult sewer problem. We will continue to use this business as a result.

Linda B.

They're always prompt and efficient. When they leave to get parts, they return quickly. A pipe broke at the junction where 3 drains connect into it, and it was a pretty involved job. We called and someone was here within the hour!

JoLene B.

My concerns were handled with efficiency and honest. The two plumber that came out were professional, honest, and put my mind at ease. I will be calling and recommending RotoRooter in the future! Thanks Sam and Alex!