Roto-Rooter Plumbing & Drain Services

Ben S.

The installation of our new oven was delayed because of an issue with the gas hookup. We weren't sure what we were looking at, but Christopher Lease with Roto-Rooter did. He came and explained our situation to us, along with several solutions, offering to do as much of it as possible. He and his associate were great with us, our baby, and our dog, and could not have been friendlier.

In the end, we have to do a bit more legwork before we move forward, but I hope we can use Chris with Roto-Rooter in the future!

Craig A.

Called yesterday for a leak in my ceiling around 11AM. They said they could send someone around 3PM. They called back at 3PM to tell me 2-3 more hours. They called again at 6PM to tell me in would be another 2 hours until they arrived. Guess what happened then... they called yet again at 8PM to tell me it would be about another 2 hours. I finally canceled the service call. It's one thing to say your unable to make a service call on the same day, but you can't keep lying to make me wait all day, I could have called another plumber. Thank you Roto rooter, I called you to fix a problem and you then made it worse.

Kori D.

Roto Rooter is the best! Had a disgusting sewage smell coming out of the guest bathroom in my newly purchased home that was fixed in 45 min. Appointment was easy to make and the guys who came to work were an absolute pleasure.

After talking to several plumbers who claimed that the toilet's wax ring was totally fine, the guys from Roto Rooter immediately diagnosed the problem as none other than the wax ring! They went straight to work and talked me through the problems every step of the way.

They put a new wax ring and caulked the toilet. Everything was completed in a very timely manner and for a great price. Couldn't have asked for a better experience; finally I can enjoy my new home!!

J. S. P.

If I could give this review 0 stars I would. Called them out for a clogged sink drain in my place of business. They snaked it for over an hour, said it was clear and then charged $240. There was a lot of water on the floor when he finished but he said it was due to his catch pan leaking so I gave him the benefit of the doubt. Two days later I noticed a leak behind the same sink coming from underneath the wall every time we ran the faucet for more than a minute. Called them back out and they confirmed it was coming from the same drain but refused to cut the wall open due to asbestos concerns! I explained that the building was built after asbestos was banned for use in commercal construction (around 1977). They still refused to cut open the wall, said they would inspect and repair only if I cut it open. Now, given that I was in a suit they knew my answer would be no. Odd thing is... If you were worried about asbestos insulation in a wall, would it matter who cut the wall open if you could still be exposed when working in the area? They also said the drain could be rotted (their words) due to age. It is copper and it has a typical useful life of (at least) 50 to 70 years. Long story short, they refused to repair a drain they obviously damaged and used a BS excuse to avoid fixing their screwup. Guess they didn't know I was an engineer, used to turn a wrench professionally and I could see through their line of BS. Consumer beware!

Shannon W.

My tenant loved Art & Chris. They replaced the water heater in my condo and they were great with scheduling with her. She said they were so awesome and they did a great job. She has lived there for 6 years and I haven't heard her speak so highly of technicians before.

Jorge M.

Called last week since my toilet decided to ""give back"". Spoke to Krissy who had such a nice voice and demeanor. Actually made me relax a bit since I was a bit mad. Anyway was very informative and made sure I was not left waiting. Anyway plumber came in a timely manner and did a great job. I recommend this place and if you have the luck to get helped by Krissy congratulations.

Isaac E.

Nice on the phone . Show up on time . Very expensive . $350 to change the floter of the toilet . And fixed up the chain ( that was working fine before they came ) with a paper clip . ( High tech ) . That I had to fix after 2 uses

Adam A.

These guys are a rip off. They charge 3x the normal rate. I called them 2 times. First for a garbage disposal the tried charging $400 for a basic $60 unit. Second time today they quoted $259 to clear a shower drain. No thanks to getting ripped off.

Joseph O.

Don't trust the stupid name brand of largest corporate plumber.. i called, offerred to pay up front, sent an email that the rep wanted me to showing that my landlord agreed to the repairs and they said no after 3 days.. theyre a waste of time and money! Do yourself a favor and call a plumber that will show up on time and do the service. Total waste of time and the service reps are freakin clueless

Nancy H.

We had a clogged toilet. We called one company,
they could not come until the next day. We called Roto-Rooter Plumbing in Mission Viejo. They sent technicians Andrew and John, who were extremely professional and arrived within the hour. A little pricey, but totally worth it and, let's face it, what plumber isn't pricey?! I will definitely call them again if there is ever a need again