Roto-Rooter Plumbing & Drain Services

Julie S.

This company kept promising to come fix a problem that was scheduled the day before, for an 8 am appointment. I called around 10am to remind them that this was an empty house and I had 3 sick family members at home. I suggested cancelling for a day or two so I could go home and be with them. They INSISTED that I was next. I called back every hour or 2 all day long and it was always the same story. My husband came home from work and the two of us kept changing houses. We were about six streets from each other. At 7 pm, Roto Rooter called to say they would need to reschedule for the next morning. I said NO. Then they called me by my Mother's name. My Mother had been dead for about 5 years. I guess what I have learned from this is Roto Rooter Hates Children?

Monica V.

Jacob came to do work on our sinks and drains today - we are absolutely happy with the service he provided as well as his customer service skills. We have absolutely nothing bad to say about our experience - we appreciate the great price, the great job he did , the communication , the amazing explaining he did as he performed his job and honestly he was straight up one of the nicest and most personable people ever. Drains are working amazing - they don't smell anymore , we will be using them for further more work as we were told they are in need of some further repair which we were not aware of. Also AJ the supervisor stopped by and he was super cool and was able to give us a quote and explained to us all the financing behind it and we will be calling the soon to figure it all out with them - needless to say we are very very happy about it.

McKinley D.

James with roto-rooter in Tucson, AZ was very professional and got the main drain cleared in a timely matter. I would highly recommend this company for any plumbing services in the future.

Gino W.

First time using your service, very quick response and very fast service. Matt from your Tucson location was very professional and very knowledgeable, outstanding job at a fair price. Would definitely use your service again and would highly recommend your services to my friends, Matt's examples definitely brings great credit to your company. Thanks from Tucson

maya s.

We had a water line leak outside the house. The Roto-Rooter technician came out to evaluate and give us an estimate. He stated that
1. The leak is located under the paved driveway.
2. Despite us mentioning that we thought it was a PVC line from previous digging, he insisted that we had a galvanized water line because both it started galvanized and ended galvanize, so it is galvanized. (That were used in 50s and 60s, not in the later 80s).
Because it was galvanized and it is impossible to fix, he recommended new water line for the price almost $8000. Another plumbing company came out and recommended a little bit of shallow digging at the beginning of the line near the box to see what it is. They also said that the end of the line was made out of cooper. Sure enough, it turned out to be a PVC line. Moreover, the leak was not under the driveway, but pretty close to it on the border. The whole repair cost $350 instead of $8000. I will give him benefit of the doubt and will not claim that his misdiagnosis was intentional, just not experienced.
I was reluctant to post this review and decided to call them first to notify the manager about the misdiagnosis and leave negative feed back that their technician needs training. Left a message with Dave. They never called back!

Amparo L.

Saturday 22,2020 Dave and his crew came out to my elderly mothers home to help fix a backed up sewer. My mother was given a flat rate quote and was told she would not be charged more no matter how long the job took as it is advertised on their website. The sewage snake line was immediately stuck down the sewage hole as Dave attempts to clear it. After several attempts to pull the snake out Dave attaches the snake line to his truck causing the snake line to break and my mothers pipes to potentially bust as dirt began to emerge after that last attempt. Dave gets a call packs up and advises my mother he will be back Monday. Dave and his crew are yet to return, no calls no nothing. My mother was potentially been exposed to sewage gas, hydrogen sulfide,methane,ammonia,carbon dioxide. Since then my mother has complained about burning of the eyes, itchiness, and shortness of breath. In addition to that my mother has not been able to use her own facilities to bath, or use the toilet. I called to speak to a manager and nobody has reached back out. Next call will be to my attorneys office! What a disappointment!!!!!

Claus D.

We used this company twice during the last 2 years. First time we were very satisfied wherefore we called them again when the main line was completely backed up.

The complete lack of acknowledging our communications is unacceptable and will prevent us from ever using Roto Rooter again.

The job itself was done to our satisfaction at a very high price, but in the process our concrete drive way was severely scratched.

Since then no call back nor reply to the following email:
12/19/19

Attn Mr. David Burnes

I called your cell phone (.......8195) on December 4, 2019 and left a voice mail request for acall back which so far I have not received.

I am referring to the job your company did on April 19 at our house.

Our issue is not with the execution of the job itself but with the way the backhoe operator
removed the debris from our concrete drive way.

At the time, I pointed out to the operator the scratches he left on the concrete when he was removing the debris from the concrete slabs.

I was told that they would disappear with time. My unfamiliarity with the subject matter prevented me from stopping the operation right then and there.

Today, 8 months later, the scratches have not disappeared, and, to the contrary, are as visible as at the beginning.

I request that you or any representative of your company come here and take a look at the driveway and hopefully can make a meaningful suggestion as to how to remedy this unsightly surface disfiguration.

You may reply to this email, or call me on my cell which is ....2687, or text back to the same number.
regards
Claus Damerow

Eric G.

Scheduled a simple sewer snake for 1pm. No one showed so I called and was told an excuse and they said 1/2 hour away. An hour later, received a call with another excuse and said it would be another 45 minutes. I said okay, an hour still no one showed, called and received another excuse and hence I cancelled. 3 different excuses from 2 different people is hard to believe. I understand mistakes can be made, but own them and solve the problem. Don't make someone wait around for 3 hours. BTW, excuses were ""couldn't find me on the schedule"" ,"" plumber was running behind schedule"" and finally ""truck broke down"".

Mary G.

I just needed two sinks and a shower drain snaked. I suspected they were trying to 'up-sell' me for more work (he asked to see my water heater!), so before they did anything I asked for an estimate. After sitting in his van for 45 mins he came back with a three estimates totaling almost $2800 worth of work which included a new water heater which I DON'T NEED. My regular plumber (Gonzalez Plumbing) came out and charged me $160 for clearing the drains AND fixes two hoses that were leaking outside. I suspect some 5 star ratings shown here are fabricated.

V. S.

5 star service all the way! The customer service was excellent from the call to the tech. I had called the Sunny Plumber and was not happy with them at all. They charged me $80 to come to the house, hardly looked at my garbage disposal and tried to charge me $530 for a new one. Sal from Roto Rooter had my garbage disposal working in less than five minutes and he didn't charge me anything! I will definitely be calling him next time I need a plumber! Thank you for the great service and for saving your customers money.