Roto-Rooter Plumbing & Drain Services

Eric G.

Scheduled a simple sewer snake for 1pm. No one showed so I called and was told an excuse and they said 1/2 hour away. An hour later, received a call with another excuse and said it would be another 45 minutes. I said okay, an hour still no one showed, called and received another excuse and hence I cancelled. 3 different excuses from 2 different people is hard to believe. I understand mistakes can be made, but own them and solve the problem. Don't make someone wait around for 3 hours. BTW, excuses were ""couldn't find me on the schedule"" ,"" plumber was running behind schedule"" and finally ""truck broke down"".

Mary G.

I just needed two sinks and a shower drain snaked. I suspected they were trying to 'up-sell' me for more work (he asked to see my water heater!), so before they did anything I asked for an estimate. After sitting in his van for 45 mins he came back with a three estimates totaling almost $2800 worth of work which included a new water heater which I DON'T NEED. My regular plumber (Gonzalez Plumbing) came out and charged me $160 for clearing the drains AND fixes two hoses that were leaking outside. I suspect some 5 star ratings shown here are fabricated.

V. S.

5 star service all the way! The customer service was excellent from the call to the tech. I had called the Sunny Plumber and was not happy with them at all. They charged me $80 to come to the house, hardly looked at my garbage disposal and tried to charge me $530 for a new one. Sal from Roto Rooter had my garbage disposal working in less than five minutes and he didn't charge me anything! I will definitely be calling him next time I need a plumber! Thank you for the great service and for saving your customers money.

Bee R.

I called Roto Rooter to come take a look at my slow-draining kitchen sink. The guy they sent out, whom I found out later was not even a plumber, listened to my explanation of the issue and glanced at my wall and under my sink before proposing his solution. He said for $200 he would snake my drain and that he was 100% positive this would fix the issue. Midway through the process of snaking the drain, he said he ran into a problem and that his cable was caught up in the ""extra bend"" in my pipe. He proceeded to then force the cable repeatedly into the pipe until eventually he was able to get through. What he didn't realize, until after he filled my walls with water, was that he actually broke THROUGH the pipe. He didn't charge me for the ""service"" but he left my kitchen drain pipe with a massive hole in it, my walls filled with water and eventually leaking through my concrete slab foundation. The company has ignored my attempts to get them here to fix this mistake they made. They ignored the Registrar of contractors when I requested an investigation, they also ignored the Better Business Bureau's attempt to help resolve the issue. However, when I called to have them come out to assess the damage and give me a repair estimate --they responded right away. They even followed up later to see if I was going to have them come out to fix my drain issue for a mere $2,000. I can only assume that what they did was intentional. They came out here thinking I was weak, and foolish enough to fall for their scam. That I would pay them to fix an issue THEY caused, because what choose do I have? WRONG. These people are frauds, save yourself the headache and call a licensed plumber.

Will M.

I was driving down Swan and one of the lanes was closed so I started to slow to let a Roto Rooter truck into my lane but then he started to stop so I thought he must be turning so I start to speed up to average speed. Turns out he was just slowing down to flip me off in a pathetic way to say I wasn't giving him enough room to get in my lane... smh what kind of employees do these guys have. He was driving a truck with a license plate #C10054 if any corporate guys are willing to give repercussions to this kind of behavior.

Sara C.

I had two gentlemen come out by the names of Will and Aj to fix a problem and I had nothing but the utmost professional experience with them. They came in and did an excellent job and I would refer them to anyone with plumbing problems. Thanks again for such a great experience!
Sincerely Appreciate it Good job thank you guys, Nick Farmer

Joe M.

The service we got from Gabe was great. We had to get some repairs or possible replacement of our hot water heater. He was so helpful and explained everything he needed to do so that I understood. He had to come one day for the estimate then the next to do the work.
Gabe was prompt, knowledgeable and very friendly. I would recommend this company to anyone who needs a plumbing service.

Cynthia M.

Call and asked if they can work on solar water heater, they said yes, great they were supposed to be out between 3 and 5. Call them at 3 and yes they were still coming out, called at 4:30 and was told they don't have anyone that can work on solar. Would give them no stars if possible.

Binky L.

Not only did the tech show up very late and caused a major delay, no explanation was offered. Too, we then contacted Silverado plumbing, they responded immediately, and their price was approximately half the cost. Shame on you Roto-Rooter for gauging your customer. Silverado was GREAT, absolutely no problems, job done and we now have our water back on!

Diane R.

Shawn did a great job diagnosing my issue and solving my problem in less than 30 minutes.