Roto-Rooter Plumbing & Drain Service

Janet S.

EXTREMELY OVER PRICED. Work was decent, repair man was respectful, nothing intense, ... however charged my mother (an elderly widow) $2,000.00+ just for labor for roughly 5 hours. Abstolutely appalling. REDICULOUSLY OVER PRICED. Realize that's $400+/hr

Jennifer S.

My basement got flooded due to a plugged up drain hole. This is the company my condo association uses so I had no choice. I will say that the 2 guys seemed nice but I never got their names. They got the drain unplugged so I'm happy about that. The problem I had was that they came in when it was pouring rain outside and never offered to put shoe covers on, just walked through over my $300 rug and new wood floors down to the basement. Then they went back out and brought their big machine on wheels in, once again over my new wood floors and expensive rug. This machine had wet, dirty wheels. I now know why their reviews are not very good. I won't use them again.

Gavri E.

This is a franchise - If you need a real plumber because of issues with your basement. Don't bother with these guys. They are NOT plumbers!

Took so long for them to respond - I ended up with water in my basement. When they did show up - the man never went down the stairs - he turned around to leave stating he can't do anything until the water was gone ... ?
Nightmare! Don't bother wasting your time!
Did I mention not only the guy who finally showed up - but the person answering the phone was rude.
Never again - to say the least !

Brian P.

Great service, I requested an appointment during off hours and they called back 7AM Monday morning. John came out at 8:50 AM and was done within an hour. He explained the issue causing my main drain to backup. There were tree roots blocking the lateral to the city sewer. He recommended I have the drain line cleared every other year.

Overall - 5 star service

Jean D.

We called on a Monday late in the day and they were at my house as promised at 9 am the next day. Excellent service. Jim knew exactly what to do and he was done in 15 minutes. Wonderful service!

Rachel C.

Charged me 350.00 to snake a sink drain, didn't snake out my sewer drain because they said I needed a clean-out valve. They told me once I got one they would come back for 150.00 and snake it out but the initial visit is 350.00. Not worth it! I eventually got a clean-out valve and called a different place to snake the sewer drain. Also, the guy was swearing as he was trying to get the machine down my stairs!

Joanna T.

If you've ever had your basement drains back up, you know it's a....shitty situation. Literally.

Unfortunately we had it happen a week ago and called Roto-Rooter. They were able to come out within a few hours and got everything cleared out. The tech was fast, friendly and took care of our issue quickly.

We were lucky that it wasn't ""that bad"" but appreciated the quick response from RR. Hoping we don't need to use them again but I'd certainly recommend them!

Jason B.

Very rude over the phone . They make it seem so difficult to answer questions or get information. And then they charge way more than other local reputable companies. Do not recommend.

Lynne M.

My plumber called ABC Sewer to clean out the sludge in my pipes. The service person worked for over an hour and plugged up my sink (which had been working fine) with greasy black water. He charged me $60 for a service call and left me with a backed up sink. My plumber called ABC and they had no interest in sending anyone else. I then called Roto-Rooter. The service person was here within an hour, and all of my pipes are clear and my sink is working fine. From now on, I will call Roto-Rooter first.

Yang L.

We had a great experience with Dominick. He called early and showed up on time. We explained that we had an overflowed toilet in the basement. He was courteous and explained to us what he was doing. He answer all our questions and concerns. He explained the fees so that we were aware of costs. After servicing, he gave us some tips and recommendations. We hope to avoid this issue again in the future. Thank you Dominick and Roto Rooter for the awesome service.