Roto-Rooter Plumbing & Drain Service

Suzanne W.

Do NOT use these guys!! Not only did they overcharge me, but they also made a HUGE mess. The first guy that came out, worked for an hour (not sure what he did) and then told me he couldn't clear the blockage. I let him know that I assumed he would be cleaning up the mess he made, and he told me the next guys would. He charged me $400 and then had a second group of guys show up to use a high-pressure hose to clear it. Instead of covering the main basement drain with an upside-down garbage can or something, which is what anyone with common sense would've done, they blasted high pressure water into the main line without anything covering the drain. The water, of course, backed up and caused a blast and subsequential flooding of sewage everywhere. As if that wasn't enough, they repeatedly walked up and down my basement stairs to the back door in my kitchen without covering or changing their boots, so not only did I have sewage everywhere in my basement, but I also had a trail of it up my basement stairs, and through my kitchen! After that fiasco they wiped up an 18"" radius area surrounding the drain (I swear they measured it, so it was exactly 18"") and said they were done. I told them I assumed that they'd be cleaning up their mess including the trail leading to the back door in my kitchen and one of the guys replied, ""lady, we're not a cleaning service and we're only required to clean up 18"" around the drain"". Unbelievable. I told them the previous guy told me they would be cleaning up the mess and then I immediately called their office to let them know the situation. They called one of the guys right after we hung up and they grabbed a bunch of rags from their truck and proceeded to somewhat wipe up the mess. It was a weak attempt, and they didn't even touch the path up the stairs and through my kitchen. Two of the guys stood in the main area of my kitchen with sewage-drenched boots and waited for me to pay them. It cost me another $600 for their ""service"". I could tell they were really pi$$ed that I had called their boss and I heard one mumble to the other ""did you do it?"" and the other guy responded, ""yeah"". I'm not sure what they did, but I cannot get the smell out of my house!
After they left, I wiped up what I could see and then proceeded to bleach the entire basement floor and anywhere else they had walked with their sewage-coated boots. To this day (it's been around a year), it still smells like sewage. Not only in the basement, but throughout the house now and I can't get rid of it. I am beyond angry and disgusted, and just want to let other people know about my experience, so they don't have to go through what I did and deal with the smell afterwards.

Mike H.

Very nice to deal with and very professional, The first person that came out did everything he could to fix my problem and to try to keep my cost lower. Unfortunately, I had a very problematic main drain backup that needed the jet service which works extremely well and fast for when you have a more severe problem.

I would use them again but I hope I never have to.

Janet S.

EXTREMELY OVER PRICED. Work was decent, repair man was respectful, nothing intense, ... however charged my mother (an elderly widow) $2,000.00+ just for labor for roughly 5 hours. Abstolutely appalling. REDICULOUSLY OVER PRICED. Realize that's $400+/hr

Jennifer S.

My basement got flooded due to a plugged up drain hole. This is the company my condo association uses so I had no choice. I will say that the 2 guys seemed nice but I never got their names. They got the drain unplugged so I'm happy about that. The problem I had was that they came in when it was pouring rain outside and never offered to put shoe covers on, just walked through over my $300 rug and new wood floors down to the basement. Then they went back out and brought their big machine on wheels in, once again over my new wood floors and expensive rug. This machine had wet, dirty wheels. I now know why their reviews are not very good. I won't use them again.

Gavri E.

This is a franchise - If you need a real plumber because of issues with your basement. Don't bother with these guys. They are NOT plumbers!

Took so long for them to respond - I ended up with water in my basement. When they did show up - the man never went down the stairs - he turned around to leave stating he can't do anything until the water was gone ... ?
Nightmare! Don't bother wasting your time!
Did I mention not only the guy who finally showed up - but the person answering the phone was rude.
Never again - to say the least !

Brian P.

Great service, I requested an appointment during off hours and they called back 7AM Monday morning. John came out at 8:50 AM and was done within an hour. He explained the issue causing my main drain to backup. There were tree roots blocking the lateral to the city sewer. He recommended I have the drain line cleared every other year.

Overall - 5 star service

Jean D.

We called on a Monday late in the day and they were at my house as promised at 9 am the next day. Excellent service. Jim knew exactly what to do and he was done in 15 minutes. Wonderful service!

Rachel C.

Charged me 350.00 to snake a sink drain, didn't snake out my sewer drain because they said I needed a clean-out valve. They told me once I got one they would come back for 150.00 and snake it out but the initial visit is 350.00. Not worth it! I eventually got a clean-out valve and called a different place to snake the sewer drain. Also, the guy was swearing as he was trying to get the machine down my stairs!

Joanna T.

If you've ever had your basement drains back up, you know it's a....shitty situation. Literally.

Unfortunately we had it happen a week ago and called Roto-Rooter. They were able to come out within a few hours and got everything cleared out. The tech was fast, friendly and took care of our issue quickly.

We were lucky that it wasn't ""that bad"" but appreciated the quick response from RR. Hoping we don't need to use them again but I'd certainly recommend them!

Jason B.

Very rude over the phone . They make it seem so difficult to answer questions or get information. And then they charge way more than other local reputable companies. Do not recommend.