Roto-Rooter Plumbing & Drain Service

Naila S.

Called the guys out of the Aiken office and service was prompt. After we informed James and Ben what was going on, they got right at it and was able to clear our bathroom drain. Cleared our drain and even got some roots out of the drain and gave us some good suggestions for the future. These guys were great and will gladly have them back in the future.

Lally S.

I hired them to install new plumbing for a Duplex. Some work had been done incorrectly by another plumber. I spoke w/Cullen 3+ times about the job. I walked it w/him &explained it so there was no confusion. The job was; install 2 water lines/2 sewer lines (inside&outside), remove cast iron vents, install pvc, remove all waste, install vents for kitchen sink/washer,& 2 hose lines. I called 3times to confirm the job&asked that it be in the contract. Each time it was not done as I asked. I called again&emailed them to have it in writing. I hired them for $10,200. The work was to be done in 2+ days. They rushed, didn't check their work/clean up. They ONLY installed water/sewer for 1 unit. The piping that was installed was sloped incorrectly. They used multiple couplings 4 the sewer line instead of using a longer pipe, installed water pipes in the Block walls w/o insulation (not code), didn't strap the pipes, & left the wrong couplings on parts of the drain(not up to code). They incorrectly; bent pex, used the wrong fittings 4 the tub. I told Cullen about him not installing the 2nd sewer/water line&he lied to my face & said that it wasnt in the quote! After I spoke to him 3+times& got it in writing! They didn't cap any of the lines/test the system for leaks. They charged my card for 95% of the balance b4 ANY work was done. We agreed on 50% up front & the rest upon completion. That is fraud. I asked them not to charge the card again & they stated that they wouldn't but they lied & still did. That is fraud. Their workers do not know the code & are operating w/o supervision. I spoke with Mike(mgmt) & explained the issues. He met with me at the site& saw the issues. He said that they would """"try"""" to get a more experienced worker on the job sometime next week. I had an inspection scheduled for Monday! I asked for a refund b/c I do not trust them to do the work correctly. Mike had an attitude b/c of this & said that I wasted HIS time for having him come out to see. 0/5stars!

Craz V.

I hired Roto Rooter Plumbing to fix the low water pressure at my home, but I ended up regretting it. The plumber installed a new prv, ball valve, and swing check and it did not correct the problem. Water pressure to the house did not increase. It was clear he didn't know what he was doing. I called Roto Rooter to come back out the next day since the problem wasn't fixed. They came out and suggested there could be another problem, but there was no way to know unless the plumber dug up my yard. (More or less trial and error). I declined. By this time, I had lost total confidence in them. It's frustrating to PAY for a service and the problem NOT being fixed. Therefore, I employed another plumbing company. They came out diagnosed and fixed the problem right away. I was told I had a second PVR that needed replacing. They located the second PRV and replaced it. Now I have the correct water pressure!!!!! Why didn't Roto Rooter know I had a second PVR if they are in the plumbing business?!!!! Overall, I'm thoroughly disappointed with the quality of Roto Rooter Plumbing. I wouldn't recommend them to anyone looking for reliable plumbing services. Save yourself the headache and find a more competent plumbing Business.

John G.

Professional, efficient, and great quality with pricing. The technician was considerate of home and gave insight to other services of the company that we will definitely use soon.

Sheri M.

Service call was a joke. """"Plumber"""" knew almost nothing except """"replace"""". No grasp of repair or mitigation. Entry level service and company.

Janey T.

The service I received today from your company was both timely and excellent. Your Service person I found to be both thorough and professional at every stage during my repair. Got your number on Speed dial Roto-Rooter.

Reyna C.

Called office on Wednesday and was dispatchEd help by Friday morning. Mr. Carlos and Mr. Cullen did and great job cleaning out all the drains of my property. They gave me step by step information as they completed their work!