Roto Rooter Plumbing and Drain Service

Dr Donna W.

Justin did a good job highly knowledgeable of products and services. Demonstrated professional skills in assessment of problem and offered quick and effective resolution to customer with no supervision or assistance for additional support. Repaired damages of initial call for the customer and gave detailed information of all cost and repairs. He offered additional support from the office and repair department work warranties and contractors contact numbers. Took payments and issued two copies for office and customer and technician reporting inventory. Assured call back resolving to insure all service expectations were met, under the DEHEC.,OSHA, Rules and Regulations Communications. BBB and State S.C., and government contractors association and licensed Department. Government.LLC. U.S. Thank you for a job well Done, I endorse and Pass your service call inspection, for 4th Quarter Reporting. Independent inspection agent Tax Report #47-0581331 Laurens County.SC 29646. Dr Donna L White CDV CTV, CDC 12/22/2020 Cell)#1-864-871-7999 Home) # 1-864-876-3359

Ben R.

On 2/21/20 I had Roto Rooter replace my sewer line due to clay pipes with root damage. The first thing they did was cut the gas line to my house and my neighbor's house when digging. I do not care if it was their fault or the company's fault that marked the lines. The problem I had was that no one from Roto Rooter notified us that this happened. The only way we found out was from our neighbor. Gas was leaking in my house with animals inside and no one bothered to tell us at Roto Rooter. So there was a two hour delay for that. Roto Rooter proceeded to dig until near dark and THEN notify me that there was an issue with a 6"""" main line they encountered. They dug for hours after seeing the line that would """"be an issue"""". A """"patch"""" was done for my sewer line. I now had an approx 30 foot by 4 foot deep trench in my yard. The """"patch"""" job was horrible and resulted in sewage from my house going into the hole...being exposed. This hole remained open for over a week after several times that Roto Rooter could not get someone out. Roto Rooter ultimately told me they had to notify the County, etc to identify whose """"main line"""" this was. Over the course of them """"trying to identify whose line it was"""" they ran a camera in an attempt to locate where the line went. They could not fully locate it but offered to jet and camera the line further for an additional $680. I declined. They slowly proceeded to try to identify the line for over a week until I took over the process. Within a few days I had it resolved with help from ReWa and Wade Hampton Sewer. Roto Rooter had also been in contact with ReWa and Wade Hampton, but apparently getting anything accomplished wasn't a priority. I then told Roto Rooter to not come back out to my house. The work was completed by someone else. The 6"""" line is not a main. It was my line. On March 6th I told Joe at Roto Rooter to send me a bill for work done. It then took Roto Rooter 7 weeks to get me an updated bill...almost 2 months. The original bill was supposed to be $2833.05. The updated bill was for $1513.32. When I asked for clarification on my bill it took them another week to get back to me AFTER I sent a very long email detailing the whole nightmare of dealing with them. When I was contacted it was apparent that they did not read my email or the invoice they sent me for $1523.32. Joe said the talked to the owner and they would knock off the camera charge and it came to $1530ish (I can't recall the exact amount but it was right over the bill amount). Apparently they meant to send me a bill that was even higher than $1513.32. I immediately told him """"I didn't call to have the price raised, so how about we just settle up with $1513.32 and be done"""". They agreed. I wanted to be done with it. I understand that situations arose that were not expected BUT communication was horrible on their part. I had to contact DHEC to inquire if the way they left my house was an environmental hazard. (Hint: It was.) Over the course of the week that Roto Rooter """"couldn't get anyone out"""" I had several neighbors stop and inquire about the open hole with apparent sewage that was visible. The only reason I decided to pay without taking it any further was because two guys did dig up my yard for me. So I paid Roto Rooter to dig up my yard, put in a horrible patch job, and run a camera. I will never hire them again. Joe was my project manager. I never spoke directly to an owner as I requested in my email. I have no idea how they have stayed in business this long in the Greenville area with such horrible communication with customers. I have noticed that the negative reviews online all have a common factor: poor communication with customers and certain personnel mentioned in each one. I have attached two photos. One if the """"patch"""" that was put into place by Roto Rooter that resulted in my inquiring to DHEC anonymously about the safety of this situation. I was assured it was not safe. It is not safe because it does NOT patch the sewer line as you can see in the other photo. The arrow shows where the """"patch is located"""". The circle is the existing clay sewer line that was destroyed....and left open. As you can see it was not patched to anything, so that """"fix"""" had my sewage running into this open hole in my yard. Just sharing my experience that I paid for so that others are informed.

Jill S.

1. One star is too high - MULTIPLE THUMBS DOWN rating should be offered. 2. On our invoice, Technician wrote on Work Description """"While running my cable machine the upstairs bathroom were continued to be utilized and in return it was flooding out my working area. This happened approximately five different times while I was working trying to clear the drain. I would have to stop and extract the water so I could continue to work."""" Wouldn't you think technician would have told us NOT to use ANY office bathrooms BEFORE HE REMOVED THE TOILET??!!! TECHNICIAN ONLY TOLD US NOT TO USE THEM AFTER 4TH TIME IT HAPPENED! WHY DIDN'T HE TELL US AFTER THE FIRST TIME??!! Technician left around 4pm, OUT OF ORDER signs were'n't posted on office bathroom doors until 10 minutes after he left. 3. Technician also showed us pictures he supposedly took of wipes and paper towels he pulled from our drain, HOWEVER, AT NO TIME HAVE WE EVER HAD WIPES IN BATHROOMS - we have always known they cause clogs, this in an old building, so is the plumbing, so we've never allowed wipes in any bathrooms. When he showed us wipes pics, I immediately searched every bathroom AND FOUND NO WIPES. So we can only think that ROTOROOTER IS USING DISHONEST TACTICS IN ORDER TO NOT HAVE TO WARRANTY THEIR WORK - that's right - this is on our invoice: *(no warranty due to wipes in the drain line.)*(see pictures/video)* THAT PICTURE/VIDEO HE SHOWED US COULD BE FROM ANY DRAIN, ANYWHERE. 4. Same technician returned next day to """"jet line"""" the clog since he was unable to clear clog with mech snake. WHEN ROTOROOTER JETTED THE LINE, WHILE IT DID CLEAR THE CLOG: a) IT CAUSED FECAL WATER TO COME OUT UNDER THE TOILET IN WOMENS ROOM - TECHNICIAN LIED TO US IS SAYING HE CHECKED ALL TOILETS, AND b) THE JET CREATED A NEW, ONGOING LEAK IN THE FLOOR OF AN OFFICE WHERE THE DRAIN PIPE GOES UNDER FLOOR TO THE CLEAN OUT - CARPET IS STILL WET 24 HRS LATER. 5. Technician told us he would be here 2nd day at 7:30 - he didn't (or no one from the office) call giving an ETA - he didn't show up until 11:30 and still sat in his truck waiting on Jet truck for another 1.5 hours - AND THEN HE HAD THE NERVE TO CHARGE US FOR 2 HOURS HE DID NOTHING BUT SIT IN TRUCK - at one point, he even drove off and was gone for about 30 min; HE CHARGED FOR THAT TIME TOO. 6. a. After technician finished jetting and presented our Company CFO with invoice, she requested that he explain [exorbitant] invoice amount of around $1150 (we were only given an initial quote of $220, then a quote for the jet line work was $500), at which time THE TECHNICIAN BECAME BELIGERENT TOWARDS HER, LOUDLY TELLING HER: 1) """"your employees flushed the toilets on me 5 times yesterday - CAN'T THEY READ the Out of Order signs?!?"""" (the signs weren't up when he was here) 2) demanded of our CFO """"give me the check...HURRY!!"""" Our Company President was nearby in her office and immediately got on phone with RotoRooter office who told their technician to leave without payment. b. TECHNICIAN ALSO LIED TO OUR CFO about having checked all toilets after running the jet line. Proof of his lie is THE FECAL WATER ON THE FLOOR OF THE WOMENS BATHROOM WHERE IT HAD SEEPED OUT FROM THE TOILET SEAL (which technician knew he needed to replace but didn't) - there is NO WAY technician would have missed it if he'd checked like he said he did. 7. WORSE STILL, when RotoRooter Manager Joe Crabtree came to our office, his demeanor and """"apology"""" were clearly only lip service. The final blow came when, upon us pointing out to him a) technician knew he'd needed to replace womens toilet seal and b) new leak in office CAUSED FROM THEIR JET LINE PRESSURE, he only suggested we get someone else to repair. We have moved on from RotoRooter AND STRONGLY RECOMMEND YOU DO TOO.

Larry W.

Tech came out yesterday. Charged me $310 to detect leak but admitted he had no idea where leak was but proceeded to give me a 3k estimate. Have a real plumber out today to repair leak that isn't at site of estimate.Fortunately it will cost less to repair.

Katy H.

Disappointed in my experience with Roto Rooter of Greenville. My husband and I just moved into our new house and he noticed a potential plumbing problem in our basement, so he called to make an appointment the next morning. We were told a technician would be at our house at around 3:00-3:30 that day. I took off work to be there during that time, and during my drive home I did receive a phone call at 2:45 that the technician was 30-45 minutes away from our house. Unfortunately the technician did not actually arrive until after 5:00. He was polite enough, and was able to diagnose the problem, but told me the total to repair that day would be $90 more since it was """"after hours""""... even though he was about two hours late. Now I have to take time off work again to be there for the problem to actually be fixed. There was no apology or attempt to make things right. Will be going with a different company for sure next time.

Linda W.

Disposal repaired November 2018. Timely, courteous, reasonable price, offered helpful advice, above and beyond the call of duty!

Bri E.

After having a HORRIBLE experience with a small business on the weekend. We called Roto-Rooter at 6:30pm on a Sunday night and they not only sent a text 20 minutes before coming but was there by 7:20pm. HIGHLY IMPRESSED with how fast. Stated they could get us taken care of the next morning. Thank you! (Also the text had a picture of the technician and his experience etc. that's nice!)

John B.

Bill arrived within 30 minutes of my calling. Once I described the problem, he knew exactly what to do and he completed the job as quickly as he could. I had called 6 other plumbers and this company was the only one to answer or return a phone call. I will use them again.

Della S.

Adam provided wonderful service. He arrived quick, wore booties, and made sure everything stayed nice and clean. I would recommend Him to anyone.

Mary Isabel H.

I am a Realtor with a Buyer doing a VA loan. VA requires a Septic Inspection and I called the local Root-Rooter office. They were extremely efficient and were able to do the inspection the very next day. When I called to let them know the power was out due to Hurricane Irma, they thanked me and said they would send a generator with the team so it could still be done. I am very pleased with how professional and prompt they were. I highly recommend them. Mary H.