Roto Rooter Plumbing and Drain

Dolores B.

This was the most unprofessional crew I have ever had work with me. They left my yard and driveway unusable, piled with rubble, downed trees, and mounds of dirt so I can't even mow my yard anymore. They were here for two months and are still not finished. The quote for the job was doubled by the end of the job. I'm still waiting for them to remove the rubble they piled up in my side yard.

Ashley M.

Moe was great. Came in, friendly and polite. Gave me options for service to fix my issues and was quick. Team always answers the phone and shows up on time and is respectful.

Billy B.

Do you like scheduling people to come out to your business and then not returning your calls for 2 weeks? Well boy have I got a deal for you!

As we are trying to get a whole sink and plumbing installation going, we asked Roto Rooter to come out and take a look at it.. And they did, very quickly. The young man came out take some pictures and said they would be in touch.

Over a week later.... crickets. Nothing. I gave them a call and asked what was going on, and they were rather dumbfounded and surprised no one had gotten back to us. More or less, the answer was ""Oh.... maybe a supervisor has to approve it then"". And that has been the end of our Roto Rooter interaction and this review.

If this review ending left you feeling robbed or unfulfilled, we share your feelings!

Danyel T.

I called Roto Rooter to unstop a kitchen sink drain. After they left the job site the sink did still not drain. I called a different plumber from a different company who informed me that the drain line was pierced through and taped up with a piece of tape(!). The plumber from the second company cut out the piece of drain that was patched up by Roto Rooters to properly fix the hole. Turns out that the drain was completely clogged shut with grease and food. NOTHING was snaked or cabled out, as the Roto Rooter plumber had confirmed he did and charged me $300+ for. He basically lied me straight into the face. Never in a million years will I do business with these guys again. They are disgrace for the plumbing trade and give plumbers in Chattanooga a bad reputation.
When I called Roto Rooters to complain they stated that I should have called them again as this was a warranty case. This wasn't a job done bad though. This was a job not done at all and charged to the customer. That's not a warranty case, that's a FRAUD case.

William H.

This company, Roto Rooter Plumbing and Drain, PO Box 8458 in Chattanooga, is ridiculously expensive, incompetent and unethical.
My daughter, owner of the house and payer requested the main exterior sewage drain to be unclouded. Instead of using the existing clean out, the plumber installed an new clean out. This cost a Thousand dollars. (the actual snaking of the drain was another $325). My daughter payed the emailed invoice but it was several day before she could get to the house and see what was done. When my daughter brought the unneeded clean out to the ""Managers"" attention, he promised a refund for this work.
Several weeks later, apparently the ""Owner"" has now decided not to give the promised refund.
Also, while the plumber was at the house he ""befriended"" the resident who has an intellectual disability for the OK to do some additional work. She readily agrees to anything. They charged $130 to replace the ""P"" trap under the sink, $135 to fix a pop-up on a sink and over $300 to replace flapper values on two toilets. If you know anything about plumbing, this is a ridiculous price for simple things and the owner did not request this work. Please note, there seems to be several companies in the Chattanooga area who go by ""Roto-Rooter"", this one has the ""Plumbing and Drain"" in the name. Several other notes : They are not accredited by the Better Business Bureau, Angi is a joke because you have to get the Plumber's OK, (code needed) to leave a review, so Angi review's are worthless.

Gary G.

This was a tough one. I bet that customers who call with their first of three floors toilet and bathtub filling up aren't happy customers. I got a call from my mid 80s mother-in-law late Sunday morning. My father-in-law suffers from dementia and she was frantic. I called RR and asked them to work with me, and to use discretion with them. RR was fantastic. All we could do is work through the problem step-by-step, while I tried to explain what was happening to my parents. The septic tank was full, and someone had built a deck on top of it. I tried to distract my parents while they chopped into the deck. With cameras, rooters, and lots of hard digging work, they located and unearthed the tank, pumped the tank, and installed a riser. They were very patient with my folks. Lamar, Rob, Aaron, Tony, and Kyle, great job!!

Noelle M.

I had to call Roto-Rooter at 8 the other night because, my basement was flooding and I had no other choice. Corey was out here by 9 p.m. working in the dark and the rain to fix my issue. Technically he was supposed to come in and tell me what was wrong and ask me if I wanted to fix before, he fixed it but he didn't. Despite that my really weird issue of roots growing into my septic tank in my lines was resolved by Corey that night and it only cost me $325. That sounds like a lot, but when dealing with a septic tank and a 24-hour plumbing service in the dark and the rain it could have cost me a heck of a lot more. Corey also told me what I could do to try to prevent it in the future.

Chris T.

Once they tell you their price you feel completely duped. They charge you for their ""drive time"" which is apparently on the honor system. We were charged $250 for them to drive about 15 miles. Wow. Not in a million years would I call them again.

Terry J.

We called Roto Rooter on Sunday, January 21st, 2018 because we had a back up in our utility sink in the laundry room while washing clothes. We wanted them to pump out our septic tank (we snaked it several times and it did not work). After telling us their trucks were full, we were reassured they would be out to our house on Monday (the following day). After several phone calls to them asking them when they planned to be there, we were told, ""sometime today"", ""let us call you back"", and of course, they never called back. In fact, when I called them on Monday afternoon, just before 5pm to see when they woild be there, I was told, ""we do not need to pump the tank, because it is in the line. We will not be there to pump the tank today). i was so livid I said a few things and hung up. So, at 5pm my husband called another company METRO SEWER AND DRAIN. The man said, ""my truck is full, but I WILL EMPTY IT AND I WILL BE THERE IN 1 1/2 HOURS"". He was there in the time frame he stated, PUMPED MY TANK"" and was done in no time. I want to thank Roto Rooter for waiting until 5pm to tell me they were not planning to come out, because I had to PAY PREMIUM PAY due to it being after 5pm.

What Roto Rooter did not know, my husband works at a major manufacturing plant in Chattanooga, TN and had used them before. That is why he called them. Now, after this fiasco, my husband will no longer use them at the plant. So, Roto Rooter has lost business at a major manufacturing plant, which means Roto Rooter has LOST a lot of work, which transfers to a lot of $$$.

We will NEVER use Roto Rooter again. We will NEVER recommend Roto Rooter to anyone. We will however, let anyone and everyone know of the horrible service, how Roto Rooter continually lied to us about coming out and just how shady they are. If I could give NO STARS I would, but unfortunately, that is not an option.

Keith R.

Called Roto Rooter 10/29/16 for a back up in my tub and wet around my septic tank the woman
said they would be able to take care of the problem. A truck pumped half of my tank didn't check to see if anything was flowing took my $300.00 and left. Several hours later a bath was taken and the tub would not drain backed up into the shower! Called back man showed up around 11:00ish PM I told him what had happened earlier in the day. He said the other side should have been pumped as well snaked my drain coming into my septic charged me another $210.00! He did make sure everything flowed. I called Roto Rooter this morning 10/31/16 the man told me that pumping one side takes care of both and the drain clearing was done by a different truck. I told I did not believe him because I watched Metro Plumbing do the SAME job cleaned both sides of the tank along with making sure everything flowed. I would not recommend this company at all!