Roto-Rooter Plumbers

Kaley M.

Our entire sewage system backed up the day before Christmas Eve and they were able to come out within an hour of calling and get it cleared out. Jeremiah was helpful, kind, knowledgeable, and friendly. Highly recommend!

Joshua B.

Gerrhett was fast, friendly and efficient!!!

I was a bit stressed with my issue and was relieving that Gerrhett was able to get the job done with confidence.

Definitely going to use them again for any future issues!

Liz S.

Our sinks weren't draining properly after trying some home remedies. Chris was able to come in and fix everything in under an hour! He was very respectful of our home and cleaned up any mess before leaving. I will definitely call them if we need another service!

Reed T.

I had service done at my house that took 1 hour and 15 minutes. When they were through, they never discussed the bill with me. When I received the charge, I tried to have them itemized the bill and they refused. They installed used parts. I know this because there were water stains on their parts. The price of the bill was $575 for an hour and 15 minutes of work. The technician did a good job. I just don't understand how they can justify charging $575 for a 1 hour and fifteen minutes of work. For anyone who is using their services make sure you get a breakdown of the charges before going through with their service.

Jamie S.

My mom called at 11:20 am and a plumber was at her house within 40 minutes. Both employees were very kind and informative. I feel like they went above and beyond by checking an area out front just to make sure it was ok. I really appreciate how fast they responded and how professional they were. I got there Business card it's on my fridge and I will be sure to use them next time!

Kats M.

Rob from RotoRooter was very hard working and professional. He also spotted and fixed a piping problem that if left alone would have caused major problems in the future. I would highly recommend Rob for any work on plumbing. Thanks so much. Kudos for being honest & hardworking!

Suki J.

I Would rather be writing a good review, instead I will leave this here. I called Roto Rooter on March 22 and Ray came out that day to give me a free quote on replacing my main, great guy so far. Very informative and told me he would be in touch on Friday on March 26 to schedule his camera crew to scope the pipe on Monday, March 29. Which he called and scheduled for 8am on the 29th and I asked if I had to be here as I had an appointment, he said no. Fantastic.

Monday March 29 - my appointment isn't till later and I don't have to leave until 9:30 so at 9 I call and I told Ray, good morning it's 9 am and I still have not seen anyone come by. He immediately got very nasty with me on the phone and said, ""you said you were NOT going to be there, those were your exact words!"" Whoa my jaw hit the ground...seriously? I said, ""oh okay...goodbye""

Then I thought about that and called back, Ray answered and I explained to him how my appointment was later than I expected actually it was none of his business he said they would be at my house 8. My appointment could have been canceled for all he knew. However, I said, ""my appointment was at a later time then I expected and where is all this hostility coming from, he immediately got even nastier and said "" I'm going to pull off this job"" which I replied, it's a damn good idea because your are RUDE!"" And I hung up the phone on him.

Now, is this someone you want to do business with? Not me, first off I will not let anyone talk to me that way, wrong girl!

So shame on you Ray from a one fellow veteran to another. I say get your act together and quit treating people so rude, it's not necessary to do business that way. You are not the only person in business here in the Redding area.

Melissa P.

I've had issues with my toilets backing up for several months now. I had another plumbing company come out and they way over charged me, and I found out later they didn't even do the job correctly. They replaced what they said were incorrect pipes with basically the exact same thing! David at Roto-Rooter came out and fixed the first plumber's shoddy work, for a fraction of the cost.
If you're looking for an honest and highly competent plumber, don't look any further than Roto-Rooter in Redding.

Lauren S.

We had a bittersweet experience with this company, the gentleman that came out to help us diagnose the problem we were having with our septic was very helpful and knowledgeable- he explained ALOT about the system and what was most likely happening and helped us learn a lot. BUT the main reason we called in the first place was for help locating the distribution box underground. He probed the soil and also sent the camera down and determined exactly where it was. Great. The next day we start digging (we decided to DIY this project to save ourselves a bit of money) in the same spot he said the Dbox was but about 3 feet down all we hit was pipe. We ended up digging 3 feet down and for another SEVEN feet long until we finally hit the box. This doesn't seem like anything but when it's just two people with bad backs and a couple of shovels, it really was frustrating. Especially when most of the ""soil"" ended up being huge rocks. If we had truly known where the Dbox was which is what the entire point of the snake/camera was then it would've saved us many many many hours of hard labor.

On one hand, I know this could've just been a mistake and an oversight and I understand the difficulty of these situations but if he didn't know exactly for sure where it was I would've rather him said that than mislead us. The man himself was very nice and respectful so I would probably call again if needed but this time tread more carefully with their diagnosis.

Mariah H.

This year I have been thankful for many Shasta county community members. I have given many things to first responders and firefighters, but today I want to think a different kind of Community member. Today I am very grateful for the local neighborhood plumber. My grandma lives in downtown Reading, and like others in the Reading area, she lost her power during the snowstorm. Unfortunately, her power was a little more difficult to get back on and she was without electricity for five days. During that time some of her food went bad, she did not realize it and got food poisoning. She was extremely sick and without proper lighting she didn't realize that when she threw up she lost the lower part of her dentures. Over the next few days she started to feel better and begin the process of trying to get a replacement. Dentist are booked out and the quotes that she was getting we're up to $3500 for a replacement. This would be extremely hard for her to come with on her fixed income. She has been going without them for a few days but is unable to eat solid foods. Today I was visiting her to see if I could be of assistance. During the visit she mentioned that her plumbing was running slow and needed a plumber to come by. We called Roto-Rooter and Chris showed up quickly. After chatting with my grandma for a bit he decided to do further investigation. Instead of running is snake into the toilet or doing the quick fixes he took the time to pull the toilet, lo and behold he was able to retrieve her dentures! call the closest dentist amediately and Shasta Dental was super helpful and agreed to sanitize and clean my grandmas dentures.
Rotor router's professionalism and attention To detail has saved my 92 -year-old grandma A lot of worry and stress. It is the community members like Chris and Shasta dental that make my grandma a proud long-term Shasta county resident.