Roto-Rooter

Lori M.

***BEWARE***

Please do not make the same mistake I and apparently the 4 other people who have been scammed by this company!!!!

They will quote you a price and then when they get to your residence they do additional services without letting you know how much more it will cost ( mine was $248).

They were at our residence twice and assured me they cleared the clog. I paid over $500 for both visits. My plumbing was still not fixed.

My dad (who is in his 70s) and myself crawled under the house, found the clog, and fixed it ourselves!!!!

Not only will they not refund our money, they refuse to even talk to me to try and make it right.

So please BEWARE of this company and don't let them scam you! Find someone that actually cares about their customers and customer service. All this company cares about is how much money they can scam out of people!

D L.

Polite operator, a quick response time, and a professional and knowledgable staff of plumbers. Unfortunately, their prices are ridiculous! From unlisted overtime charges on a Saturday, to charging more if a second plumber shows up, to $90 to take up a toilet, quoted $3100 to do a spot repair under the plywood kitchen floor, or the quoted $2100 to do a pressure test and find a gas leak! Find a reliable local plumber and save thousands.

Kelly I.

Called a guy up for a backup sewer into my tub.. told the guy on the phone what was going on. Sent a guy down.. looked around and told me that he needed to bring back a guy to get back on the roof the next day. Charged me 65 bucks for a 5 minute conversation.

Next day guys come up, cleaned out my pipes but got their tools stuck in my pipes SOME PLACE. The guys used all our good towels to clean up the sewage they decided to pump through our bathrooom. They said they would call in a camera guy and get some tools, walked out to their car to offer them a drink and they were on FACETIME and FACEBOOK on my DIME. Guys went to go get their tools.. came back and packed up telling me that the camera guy would be here the next day, charged me 410 bucks. Still could not use my plumbing.

Guys came down the next day, were more professional. Found where the tools were and told me it would be an additional 900 dollars if they had to dig, estimated that it be 3 hours worth of digging time... told them to go and I would do the digging.. CHARGED ME 435 more dollars.

Took me and my sick girlfriend about an hour to dig up the spot they wanted.. called up asap and had a guy come down at 5pm to tell me it would be MORE MONEY because its after business hours. Was going to charge me 65 but I told him I refused to pay him for coming up here..

Horrible company, rips you off and tries to get as much money as possible from you. They drained well over 900 bucks from me and has not EVEN BOTHERED TO SOLVE MY PLUMBING PROBLEMS.

Do not go with these guys, they will -try- to mooch as much money as possible from you.

M L.

Will never be using this company again, had my water main in garage struck and needed it repaired quickly. This is an easy 30 minute job, they send out 2 technicians so they can charge for twice the time when only 1 is needed for the repair. They come out, with no parts or tools to fix the problem, looked at it and then proceeded to take 1 hour to drive a round trip of 8 miles to buy the supplies needed (With 2 people, so that cost $220 to drive 8 MILES). When they finished the job, which took the 30 min it should, they cut us a
""deal"" by knocking $80 off the bill only after we complained to the manager. They also charged $150 for using a tool, this to me seems as ludicrous as a carpenter charging you for using a hammer or saw. This is one of the most poorly run, greedy, and unethical companies I have ever dealt with. They took full advantage of me needing the job done quickly and double dipped with 2 technicians.

Jim W.

Roto - Rooter 3120 S Ann Arbor Ave OKC. They installed a water heater and the rep installed the water shut off on the wrong side of supply line. This error wasn't noticed during the inspectors visit either! My point is that I called the company over a week ago and was told that a supervisor would contact me on Monday. When I called the woman seemed to be in a rush and stated ""all supervisors were gone for the day"". Ironic for a company that gives 24 hour service. Terrible customer service, they will not get any repeat business or recommendations.

Brad S.

Great service and people! They reacted to my situation quickly and efficient. From the time Chris answered the phone until Larry left my home we were extremely pleased.

Cj R.

We called Roto Rooter out regarding a water line leak in the front yard. They came out and fixed the leak. However, a few weeks later, a new leak emerged near the repaired area. Since the new leak was out of the 30 day warranty period, I was scared that I would be facing another expensive repair. But, Dan (mgr) and his assistant (Derrick) fixed the leak at no cost and was extremely nice and professional.

Sixpack Y.

This company need some ethical trainings. I used them 3 times within a month, all they did is come out here clean one single drain, and next time go to another one, how easy is to make cash like that!! I offered to hire a camera to check out what the problem was, they said not needed. The girl working as dispatcher yelled at me asking for credit card numbers. I said I last time I paid you was 3 days ago, can I speak to a manager? She said the manager is not here, we need your credit card before we do anything else. I said I don't like your attitude, let me speak to somebody else. She said let me have your credit card number first before you do so.
It's crystal clear that this is a unethical and greedy business.

Beth W.

I am a multi-property owner and used a different company for many years until they started paying their help on commission which resulted in much higher bills and less quality service. I called RotoRooter and was more than thrilled with their service. They came out the same day I called and the tech, Paul, was professional and HONEST! The problem had worked it's way out, he was honest about it and just charged for a short service call. The other company would not have done that. RotoRooter is getting all my business!!

Michael A.

The guy they sent out was knowledgeable. It took him 5 minutes to fix the problem and then he handed me a bill for $201. I was shocked. I called and apparently they charge a flat $194 for evenings or weekends. I called in the afternoon but they didn't show up until 7:30pm. After talking with management they agreed that there was an error and I should have been charged the day rate since I called during the day. They refunded me the overcharge and I think that is great for a company to step up and do the right thing. It totally changes my view of the company and I would use them again.