Roto-Rooter

Preston B.

Wouldn't fix my backed up sink because they were scared of scratching their truck on the way down.

Hannah C.

Came out to fix my plumbing on a weekend. They barely looked around my property, said I did NOT have a clean out (I do in the backyard). They then went through the roof and did only 85ft when it takes150ft to get to the sewer line on the property. After this they cleaned out the drains in bathroom, leaving a HUGE mess behind. They fixed absolutely nothing, charged me $500, and left gunk flooding out of shower drain, tub drain other drains.

Leo K.

My company has employed Roto-Rooter for at least 6 years.

I own multiple rental properties.

On November 3rd, my property manager called Roto-Rooter to ask for an estimate for a gas pressure test.

On November 8th, we received a bill charging us $ 5469.77.

When my property manager called to protest, they said that they had an approval on tape.

They told me the same thing; they never produced the tape.

The invoice shows that my tenant approved the pressure test and gas line repair.

Not one of my tenants is authorized to approve work.

On January 3rd, a process server dropped off an affidavit with a court date to sue for non-payment.

They did not call to discuss this excessive charge, they chose to file a mechanic's lien and sue for non-payment.

A check for payment was mailed on January 3rd. I did not approve the payment.

When one of my partners called to protest ; they demanded an additional $273 in court costs to dismiss the case.

Their unauthorized outrageous charges of $5743.00 should be refunded immediately.

Lillie H.

Worst service experience ever. They have zero communication skills and the worst professional behavior I've ever ran across. Started with a gas leak then a gas repipe then it was my yard line and they are done.. mind you the didn't even put a kickout on the outside of the house so the gas company can tie into. THAT IT IS MY RESPONSIBILITY TO GET WITH THE GAS COMPANY HAVE THEM put a new yard line and meter in. Ok I did that they had to
send another company out here to finish there job and put the kickout for the meter to tie into that they didn't do, call an inspection like they where supposed to.5900 dollar later the gas company tells me I still have a leak and won't turn the gas back on. So I call roto-rooter back out to address the problem. They send guys back out of the kindness of their hearts because according to them the works completed . Even though the gas company will not turn my gas back due to a leak. Anyways so they send 3 trucks out here after I told the office it's a leak and what the gas company told me. so lot of wasted man power. Then they came unprepared with 3 trucks just to then leave to go get stuff they needed. I hour later their back! sir can you cut of the hot water tank and range. Sure thing I said get to my range and stove it not even hooked up after they blew out a hole the other side of the wall. So I ask after about another 45 min when they came and tell me it's fixed. I asked are they going to hook the range up they said thats not part of there job and they need to be paid. Mind you my range isn't hooked up and the gas company won't turn my gas on due to a leak. So I call to talk to the manager apparently they like to pretend there not in the office lisen to the call you had with the secretary then call back and threaten you with sueing you after I told him the whole experience and the gas company wouldn't turn on my gas due to there work.
Services: Find & repair leak, Repair pipe

Eric P.

Well... I believe my drain problem wasn't correctly diagnosed from the beginning. He was very confident with his plan to fix my drain. I pay 3600.00 for repairs, that may or may not have needed to be done. When he finished what he thought was the problem was he was dazed and confused. When he asked to be paid, I said I would be happy to pay when he fixes the problem. He told me I had to get someone smaller to get get under the house and fix it....and if i didn't pay him right then he would put a lien on my house. He refused to give me his boss/owner's phone number. Learned a lesson for sure. Need to read reviews and go with someone with a trusted referral.

Sabah R.

I had a major sewer backup in my home and after a previous plumber failed to clear the line, I called out Roto-Rooter. A Roto-Rooter tech claimed to have cleared the line but only pushed it further up under the house in the main line. He charged me $185 and tricked me into purchasing Roto Rooter chemicals for $40 dollars and left. A couple of hours later on the same day, I had rotten sewer water coming out of every drain and toliet. It was at that point I remembered that I had confused Roto-Rooter with Mr. Rooter. Mr. Rooter of OKC is the best company in the city as far as I can tell. The service tech came out and did what no other serviceman has ever done in 20 years of owning the house. Found the cleanout trap that had been apparently buried by the previous owners. He cleared the main sewer line and raised the cleanout trap above ground level so that it would never be buried again. I am never going to hire ROTO-rooter again!!

Mj J.

Unresponsive and unresponsible management. Service was long and expensive-- no detailed bill--just a total. Then can't get
past the operator to talk to management. Wow! Bill
challenged at bank

Sara K.

After charging almost $500 to fix a clog in our toilets, they now want us to pay for a clog in our sink that they actually created. I'm livid. God forbid you're not exactly highly articulate and able to explain yourself using all the industry jargon, because they'll definitely have someone call you to speak circles around you just to explain that the problem they created will be paid for out of your pockets. The use of the power snake on every drain in the house surely isn't a problem. And to top it off, they left sludge everywhere and used gloves in our driveway. This is what I get for using a big corporate company. A smaller company would offer to fix their mistakes because their business relies on it. Shame on me.

Elena W.

Awful customer service. Had an appointment for Friday after 1:00. Never showed up, never called. They said they sent me a text message saying they had run out of time and moved me to Monday but the only message I ever received was a text confirming my appointment for Friday after 1:00. They can put me on the books for tomorrow and possibly come out today but I would be charged the full weekend rate. Are you kidding me? I made this appointment on Tuesday. I purposely waited till then so I wouldn't have to pay the weekend or holiday rates.

Dolla G.

The Plumber moved gas line for new slide in gas range for customer. Plumber went to get a part in MWC returned 1 he 45 minutes later.

I was not given a senior discount in addition charged for time it took to go get part. This job took 30 minutes but I was charged 2 hrs plus installation of new pipe fittings. Also cut a large hole in wall which was NOT needed and left a BIG MESS. 1/2019

BE CAREFUL SENIORS before calling ROTOR ROOTER for plumbing needs WINTER STORM THIS YEAR 3021.