Roto-Rooter

Stephaine H.

Cory and Tom are amazing at their jobs. They explained everything very clearly to us as well as help give us solutions to our problems!!! We have been in desperate need of help and they came right in and looked at the problems analyzed it all and explained it all to us in detail. Thank you Cory and Tom for all your help!!!

donna j.

2 days before Thanksgiving and the toilet, bathroom sink, bathtub, and kitchen sink all had standing water. Nothing was going down. Sewage was even backing up in the bathtub. It was a total disaster. Called Roto-Rooter and was told they could come out the same day. Gave me an approximate price from lowest to the highest. The young man who came was very honest and pleasant. To make a long story short. I was able to cook, shower and entertain company for the holiday. Thanks Roto-Rooter. You are a life saver.

DorothySay B.

I've always liked Roto Rooter. They came promptly and provided a decent, simple service by rooting out the drain in the basement of our old historic home.

But y'know? the price is just too damn high now. Last time we noticed creep, as our tech took his own bloody time getting the work done. Then now, two years later after a backup--we're charged 270$ for a simple clean-out of a common drain. Our tech, a really nice guy, came in, schlepped his machine downstairs, rooted the drain--then spent 45 minutes casually running water to check if various drains were 'open'. Yeah, they're open ....there's was only one stopped, a common line.
I think we're getting the time deliberately stretched out so they can charge more ka-Ching. And the final price was ridiculous.
Next time I'm calling Discount Drain Cleaning. I have friends who also like Butler Rooter, in Grand Rapids (he doesn't do Kalamazoo County). Save your money --go elsewhere.

Kevin P.

I had a qoute from the Three Rivers Mi office to winterize a small cottage, 2 baths and a kitchen sink. The bill came in over $200 more than what was quoted and for no apparent reason. When questioned, the manger stated that they had to do things like drain the water heater and blow out the water lines. Isn't that what winterizing is all about? To make matters worse, they did not honor the $75 dollar credit they gave me for having to repair a water line that was frozen because they didn't flush the water out properly the year before. I would NEVER use this company again.

Monique B.

So my hot water pressure was low in all 3 bathrooms sinks and showers then the hot water completely stopped working in the kids bathroom shower, so I called around and several plumbing companies told me that they didn't work on Manufactured homes. Something told me to call Rotor Rooter so I did, they sent a gentleman by the name of Dominic out and he discovered that all I had to do was turn the hot water valve up on my hot water heater He felt bad for me so he fixed the flap on the toilet in the 3rd bathroom, he flushed my hot water heater and put a better vent on my hot water tank he did all that in less than 35 minutes...Thank you Dominic that $112 was money well spent

Franklin D.

Two heavy rain events back to back resulted in the basement drain backing up and flooding the basement. Called Zimmerman Plumbing, who we have used before and were referred to sister company, Roto-Rooter. I was shocked but pleasantly surprised when they said they would be out the same day. Sawyer called and said he was on the way - he was great. Knowledgeable and eager to show us what was wrong and how he was going to fix it. Very professional, friendly a great representative for the company. Thank you Zimmerman, Roto Rooter and Sawyer. The price was quite fair as well.

David M.

Excellent job. I was very pleasantly surprised with the professionalism and Personal Touch. They explained the process of cleaning out the drain and did it efficiently and effectively. They did not try to upsell me on other services but, were very honest and said we could wait a few months to have the septic tank pumped. Nicely done.

Mark B.

Our sewer pipe clogged, causing a basement drain to backup when running the washing machine. I called RR on Monday morning and was shocked when she said someone was available within an hour. The office called later and gave me a 15 minute notice when the plumber would arrive and a cost range (a minimum and a not-to-exceed amount).

Steve was extremely polite, listening carefully and explaining what he thought the problem was and what he would do to fix it. Within two hours he had the clog cleared and tested it with the washing machine to ensure it would drain. Before doing additional work, he gave me a revised not-to-exceed amount and requested my approval.

The cost did exceed the original estimate, but we purchased two additional items (a drain cover and a gallon of drain treatment) and had Steve clean out the basement drain.

Overall, I was very pleased with the RR prompt service and accurate estimate and Steve's polite, neat, thorough and effective service. I would highly recommend this company for any drain blockage problems.

Note: they do not accept checks. Cash or credit/debit only.

Teresa M.

My biggest complaint with this company is that we were quoted one price range of 140 to 280 and then the bill ended up being almost $400.00. The technician never gave my husband an update that the cost was going to change, merely told him the problem and then tried to sell him on the fact that we should redo our entire underground plumbing system. I had used them previously and actually the company's sticker was on our pipe downstairs. Oh and to top it off they broke a piece of our drain access and then charged us for doing so. I will NOT be using Roto Rooter of Kalamazoo again.

Scott A.

I called around on a Saturday morning before an 1pm family party to get a severely clogged run of about 25ft cleared out. They were not the cheapest but they said they would show up within the hour. Rich showed up about 45 minutes later, pulled the stool, snaked the drain, replaced the stool. Pulled the p-trap on the sink just to clear it and was done in less than an hour. He was happy and easy going. Absolutely perfect business transaction. This is the way business is supposed to work. Keep up the great work!!!