Roto-Rooter

Robert M.

Lake county Roto rooter and straight up thieves . They got to my hluse at 10:40 am , I know because I looked at my watch . They were here less than an hour , hell , they spent more time leaving to get parts then they did my house . Then they way over charged me for a few little plasic parts to the tune of $259 , then they lied and said they were here for 2 hours at $ 200 an hour which ! My bill was $619 for less than an hours work and maybe $50 in parts . Who gets $200 an hour for doing such a gravy job . Master mechanics make $100 an hour , Certified electricians make about that too , so why does a damn plumber get $200 an hour ? I don't get it . Bottom line . Don't call Roto Rooter !!!

Mike F.

I would give zero stars if possible. Terrible customer service, I will never use this company again. My appointment was canceled for a higher priority job without speaking to me. I received a message asking if they 'could' reschedule the appointment after I already made arrangements to be off work for the appointment. When I attempted to call Roto-Rooter back there was no answer despite being during their stated business hours.

When I called back the next morning trying to confirm the appointment I was told that my appointment would not take place due to another job that they had. When I called the person (Joyce) out for cancelling my appointment without speaking to me she tried to deflect blame by stating that her message mentioned that they couldn't service me on the scheduled date (not true, she asked if they could reschedule) and that trying to contact me twice (I was at work both times she called) sufficed as notice. When I pointed out the absurdity of this statement she simply refused to take any accountability for any wrong doing and tried to deflect the issue back on me before simply hanging up to avoid accepting any responsibility for her actions.

If you plan to use this company you should be aware that they will punt you if they have a better job come up. They have no regard for their customers and will not accept accountability for their terrible customer services practices.

Jane G.

We had a leaky laundry spout and I could not figure out how to fix it. I called and scheduled an appointment the next day. They showed up, used shoe covers, and fixed the problem ASAP.
The process was quick and easy, the leak was fixed, and everything is now back to working order.

The price was lower than expected, and I was very pleased.