Roto Rooter Of Mendocino

Michael M.

Excellent response and service. We have a very complicated septic system and these guys were on top of it.

Thank you so much for bailing me out.

Kenneth F.

Had a water heater installed in my modular. Chris did a great job! Called to confirm before he came, was on time, and completed the job in a timely manner. Thank you Chris!

D H.

Very unreliable. Very discourteous, very dishonest. They Gave me the run around and kept me waiting weeks. Then just lied about why that happened. Very frustrating experience; i hate when people, twist the truth. Bad experience with them.

Shari R.

Shawn, Shane & John were absolutely wonderful and fun to work with but also professional. I was told everything that they needed to do while they installed our new septic system before proceeded. Our house was not an easy house to get the tank to and again they proceeded with the utmost concern for our property. They will be my ""go to"" team. They went above and beyond and they stood by there quote. Thank you guys!

JoAnn S.

They did a great job and at a good price.

I called around and they were the best price I could find.

They know their sh*t!!!

Bethany K.

Unprofessional, upped the price from the original quote, and did not follow through. The answering service connected me with their rep who came out right away. They were very pleasant and let me know that they could replace the next day. They told me it would cost about the same to do a tank or tankless (should have been my first warning sign) and quoted me verbally $2,300. I asked for an estimate in writing for both the tank and tankless and he said he would do that and have it for me in the morning so I could approve and they could install in the afternoon. No estimate came so I called around 3pm (answering service again). When he called me back he gave me an estimate over the phone and when I asked for it in writing he seemed really surprised. He sent me an estimate much later since he was in the field that did not include an estimate for a tank water heater and showed an estimate of $3,023.39 which was way more than we talked about and maybe trying to upsell on a different unit? I responded asking for an estimate for a tank heater which he texted to me at $1265 (no official estimate). I also asked for an itemized estimate for the tankless. But he told me he was off work and wouldn't do any more that evening (kind of understandable as it was after 5 at that point). So, at the end of the day where I had expected to be done we hadn't even gotten the estimate I had asked for so I decided to start looking elsewhere. The following day he told me he couldn't get me an estimate until that evening and then ghosted me. I haven't heard from him in 8 days (still no estimate). I am glad that I had already started the process of getting a different company to come out or we would have been without hot water for a very long time. The other company installed for $2200.

Craig C.

I found out Roto-rooter installs on-demand water heaters only after every local plumber with good reviews was too busy - impacted by Covid. This team was great! I got quick response on the cost estimate and on the work. Knowledgeable on propane installs, Shawn helped choose a replacement heater that was high-efficiency while minimizing the venting and other work to keep costs down. New to septic, I also got some good advice on maintaining and service needs of my system. I sure like my new hot water supply!

Tyler A.

The guys in Ukiah are literally the best! Life savers! With everything going on right now and so much uncertainty it was such a stressful situation to learn that roots were taking over my sewage lines. I'm home with my little kids all day, which my youngest has some health hiccups that make it so we are on full blown lockdown at the moment. So having sewage water coming up in my backyard felt overwhelming...but the awesome and thoughtful guys at Ukiah Roto-Rooter were helpful, kind, and got the job done right away. I literally cannot thank them all enough. So yes, I highly recommend, and I will only be going through them from here on out. Thank you all.

Victoria U.

Called and got a response from Shawn tonight. He was very professional and helpful and gave me a quote upfront before providing services, which is what we need in times like these.

He was able to walk me through to some diagnostics as it was late and they won't be able to scope my drainage line.

For a quote and help over the phone they have been helpful.

Liliyanna W.

Called for a estimate and was quoted
$300 just for them to drive to the house
$600 to vacuum the tank
And $? If it needed repairs or replaced because of age.