Roto-Rooter

A'ya I.

Overpriced and the guy came out and did not fix the issue!!!! He spent over an hour plunging and trying to fix the clog and it just did not happen. Eventually he left because he had to go and said that we can probably fix it ourselves. Overall I wasted money on someone coming out to do nothing and left with an unresolved issue! DO NOT USE THEM.

Matt C.

I will say that the two guys that showed up were great and knowledgeable. They answered all sorts of questions, gave advice on future maintenance.

Just bought the house and 3 weeks in the drain is backing up. Lack of care from the previous homeowner by dumping grease down there for so long. I went with servicing and clog plus main sewer line cleansing, which only took a few hours.

I was given product to help maintain the pipes so this hopefully wont occur again. They explained everything about it, so again very helpful.

My only gripe with this visit was after they had left, we found our dryer knob on the floor. Not quite sure what he was doing in the laundry room that caused the knob to be ripped off, but wasnt broken. So not a huge deal, but curious.

I would call them again. I did fail to mention I called around 1:50pm, they had a 2 to 4pm spot open and they showed up around 245pm. They finished around 5pm.

Alisa K.

Bauer Plumbing (now calling themselves Roto-Rooter of Syracuse) was called to my residence to clear a leaky/backed up toilet and help make the residence habitable. The problem ended up being more complicated than the technician expected and wasn't resolved. He stayed almost four hours and ended up bringing in very heavy commercial equipment (he needed my help moving it up and down the stairs). The technician damaged my walls before he ever asked for my help with the heavy machinery.

After the technician left, I discovered that he had left several pairs of soiled, used latex gloves lying about (in different places) in my home---gloves that had been worn while treating my leaky/backed up toilet. Additionally, the technician neglected to reinstall the bolts to my toilet, leaving it completely unsecured to the bathroom floor. I would later discover that the water main for the toilet was also not turned back on. Additionally, there was a significant amount of refuse/mess left behind on my bathroom floors and walls....as well as soiled tire tracks leading down the stairs from the commercial machinery.

I reached out to Bauer Plumbing, I mean Roto-Rooter's franchise owner, Mark Armstrong, who is completely unwilling to offer even a partial refund of the $1603.80 that was paid in cash, up front.

Mr. Armstrong stated that the $1603.80 paid does not guarantee that the job would be completed, just attempted. When contacted by BBB, Mr. Armstrong told blatant lies: he claims that he spoke with me prior to the technician starting the job. Mr. Armstrong also claimed that the toilet bolts were not installed prior to his technician beginning the job. Sigh. Such unimaginative lies! I wonder if they sounded better in his head....

Where is it okay to not complete an expensive plumbing job, damage property, leave behind literal waste materials AND get to keep the entire amount paid up front. Bauer Plumbing, I mean Syracuse Roto-Rooter!

I take issue with the the $1603.80 that was paid in advance for a job that 1) did not get completed 2) the damages to my property and 3) the dangerous/hazardous conditions the technician left behind (those different pairs of soiled gloves, the lack of proper re-installation of the toilet, etc. I was seeking a partial refund of $400 of the $1603.80 that was paid, upfront (in good faith) but Mark Armstrong is not open to any type of genuine conversation.

Susan O.

It's one star because you can't do no stars. No shoe covers or drop cloths, as stated as policy by the national office. The rather repulsive picture us of the towel the idiot used to clean up. Part of a relatively new set of towels. He grabbed all the towels off the bars and used them for cleanup. I called the local office - where it was explained that they don't use the drop cloths. BTW - no apology for ruining my towels. So I called national. Very courteous man there was appalled and directed me to a Cindy Jones. Now she's a cagey one. Always leaves a message that she's out of the way office - only she isn't. She's hiding in her office. An operator was more than a little annoyed with her after hearing of my difficulty reaching old Cindy - so she ratted her out. I will bad mouth this company for the rest of my life!!!

Jeremy W.

They are con artists. Sewer backed up 10 minutes after the technician left and the double charged me to come back and fix. Try another company.

James R.

Roto-rooter. Came to my office bathroom to clear a slow drain. The plumber could not access the drain and after disconnecting and discussing the problem with me he abandoned his attempt leaving the sink drain to pour on the floor and charged me over $637 for the failed service call. I called Crane plumbing and they came right over resolved the slow drain in 20 minutes and charged me $104. They had my credit card and charged the $637 without my authorization. After trying to have a reasonable charge billed, they are not budging.
This company is not capable of what they claim and have grossly over billed me. DO NOT call Roto-Rooter
Jim R

Dave S.

This has to be the worst plumbing company in New York State. Be careful of them because once they are at the location, they will always find a way to increase the rate. High school kids could do a better job on your pipes.

Brandon F.

Was pricey but I called around to other local plumbers on a Saturday and they were the only ones who ever called me back.

A guy name Nate came by and he was polite and did a great job. Got the drain unplugged and gave us some enzymatic cleaner stuff to dump down the drains.

City L.

That's all with with the dispatcher not for the fool they came!The way the dispatcher was very friendly and helpful. But it was nothing like that terrible attitude and ridiculous prices that unscrupulous a shady so call plumber wanted the money upfront never texted me area of where the plumbing back up with happening came up with a price off the top without any inspection asked for payment upfront. Thank goodness I did not have a card I gave him cash while the real professional with trying to unclog the drain pipe when it was clear that he had the wrong to based on what the so-called plumber told him,Now not only was there additional fees that the plumber who ""never got his hands dirty ""(Slick"")wanted but he had the nerve to get a attitude when I told him I wasn't going to use this service since he Didn't know what was going on. ! Since I was in front of the door,He couldn't get out unless he gave my money back !After he left I could hear him cursing me out on the other side of the door!I don't think he would've had the courage to do that to a Man! The business of all Syracuse Southside STAY AWAY!
Don't come in our community trying to rip us off! we are smarter than that!

Et S.

Service was scheduled quickly, Chris was polite and knowledgeable. I used them because my normal plumber was unavailable. While the work was fine, the cost was probably more that double what my plumber would have charged.