Roto-Rooter

Richard W.

We had a leak in our garage on our mainline. Called them, they sent someone quick and we thought it was great. Now, keep in mind one side of that line is turned off for very good reason.
This guy, first, could not understand how the area he was looking at supplied the water to our house after multiple times of me telling him. Then he quotes us a lot more than we expected for what should be a simple job. After we tell him it is a financial hardship and we will have to skip other bills, we tell him to do it.
He then breaks other parts, puts in a line that will probably break as it has no support unlike the one he took out, and leaves trash.
Then he turns the water back on, all of it and half floods the garage. After I explain to him what happened over there and he is like, oh that is why it was off, he told me he wishes I had told him I did not need it as he could have capped it and went from a $730 job to $300., but it was too late even though he could have asked at the beginning about it being turned off. Wasn't this his job when he was looking at it? I feel robbed. He damaged my property, did a bad job and then robbed me. We will never use them again.

Ali F.

Needed a plumber to come same day in pine mountain and roto rooter was the only company of about 10 that I called that could accommodate. They sent their technician Eric who was GREAT! He was kind enough to wait for me to call my warranty to ensure that the services I needed were covered and they were which was an added bonus! He was fast, professional, and courteous. Highly recommend this company especially for those out in pine mountain where certain types of service can be limited.

Dewey H.

My sink drain was backed up pretty bad. I called Roto-Rooter on Easter Sunday and they came right out within 30 minutes. Matt Carroll did the work. It took him several hours to clean the line and also jet-watered the line as well. First let me say, the service was fast and efficient. I don't feel I was overcharged at all for the amount of time to complete the cleaning & repair. This is my second experience with Roto-Rooter and will use them again if need be. I highly recommend their service. And, they guarantee their work for a full year. Thanks, Matt for working so hard. We appreciate it very much.

Tianna O.

Matthew Carroll was the technician that came to my rescue today. He was very knowledgeable. Any question I had and I had plenty, he had a detailed answer for all my questions. He worked hard on my 2 toilets. He was super nice and professional. He deserves a raise for all the sweat he put in today on just me. I'm sure all his customers feel the same. The work these technicians do is like their doctors. There's so much work and detail in their jobs. You must be patient and smart and no your stuff and Matthew, was a super hero doctor today. What a great person. Thank you to Matthew and Roto-Rooter. 100 stars for Dr. Carroll.

Corrine B.

Matthew C. was our service technician. He was prompt, professional & took his time to determine the source of our issue. Highly recommend.

Robert A.

Very fast and efficient service. Arrived within an hour of initial call. Service technician Billy was knowledgeable and explained all work done. Very pleased and would recommend for future service.

Sharon P.

Well...I'm back. The same week the drain clogged the hot water heater went out ! Huge thanks to Eric and Alex...they came to my rescue and installed a new one. Can't say enough about these guys...they worked professionally, quickly, and were just nice guys ! Thanks again, Roto-Rooter (and the boys).

Della R.

Awesome, is how describe my experience with Roto-Rooter Restoration Service! We had a leak from the upstairs bathroom into the downtown stairs laundry room.
Billy Jenkins and David, of Lancaster were able to find the leak quickly. They were very professional, courteous, efficient and communicated each step of the process. My husband and I are extremely satisfied, and would definitely use their services again.

Mark S.

Well not a good experience with this company. The actual work they did was ok but overpriced. The worst part was how they left everything after completion. Tore up
my patio to put in new piping and left my patio looking like crap!!! And a trip and fall risk by putting the clean out drain right down walk path to my back yard!!!

Gloria B.

Nathan and Eric did a fantastic job on my clogged tolet. Got immediate service. I will differently use them again