Roto-Rooter

Jim W.

Had them come out to the company I work for to fix a clogged line on outside of home. Snaked it and said it was good $1200.00. Next morning had same problem, Called said they be there 1st thing. Never showed. I called next day, couldn't come because employees had to many hours that week??? Came next day around 4 pm, and was told they would have to remove toilet inside and snake from there. They did that $500.00 charge , not covered under warranty??? not sure something about charging to remove toilet. Technician (LOL) said it was good. Next morning same problem. Called Now they need to bring a camera at $500.00 an hour. They said they be between 2 and 4. They didn't show till 4:45. Nobody could stay late, but we so showed the Tech. that the lower clean out was over flowing and sent him away. Called the next day to talk to manager to see if i could get a different technician (lol) He said no and his guy and him have been doing this for over 20 years, and got very angry at me. He also sated I would still need a camera. I said I know where the clog is and that the Technician never looked past the 1st clean out. He got mad and also said it would not be covered under the warranty of the 1st clean out. That they charge from clean out to clean out, not to clear clog.. I told him if I had to have an employee come out an do a job 3 times, I would not be charging the customer. Again I got the 20 years doing this speech. I told him not to come out again. At that time I took a garden hose and went to the 2nd clean out in the yard and flushed the system. I fixed it within 15 min. I'm very dissatisfied with this company. The technician flat out lied to his boss (probably a relative) and said he walked the whole line. I had someone with him the whole time. The boss got very angry and unprofessional. I was way over charged and insulted, plus had to fix it myself. I will never use this service again. Absolutely the worst!!!

Vikki F.

Damage was done to my kitchen drain and wasn't discovered till after they left on a Friday. When I called they said it was no longer with in ""typical business hours"" and they did not stand behind their guarantee or repair the damage they caused during their work.

Lee N.

Excellent service. Highly recommended. Matt is a fantastic plumber. Use them.

Tom K.

Came to the office on a Monday to see that something happened with our plumbing, and the sewage water came back up through our toilets. We got referred to Roto-Rooter, and luckily they were able to come out the same day.
The tech was friendly and professional, and thankfully got the issue fixed while he was here. Not having any toilets to use was a huge pain so we're very happy we got it straightened out in a short time.
Can't comment on the price since i have nothing to compare it to but we'll definitely keep RR in mind whenever we have issues again.

Daphne D.

Don't even think about it. I was having trouble getting a real plumber to come snake a drain quickly, probably because they were focused on higher ticket jobs. Someone mentioned Roto Rooter, so I called them. They offered to send someone immediately. I was thrilled at the prospect of being able to use my sink again.

When the RR employee showed-up, he had an antique snake thingy that was covered with crud. It looked totally disgusting. To make matters worse, the RR employee was disgusting, too. He was totally oblivious to the fact that he was probably a walking germ factory as a result of snaking God knows what all day every day. He touched everything in my kitchen with abandon, even at some point, picking up a drinking glass that was on the kitchen counter. I have no idea why he thought that was appropriate, nor did I see what he actually use it for. Ugh! Plus, he left a muddy mess on my white kitchen floor as he traipsed back-and-forth to his truck multiple times. When he was done, it seems not to have occurred to him to clean-up or wipe-off anything. I spent a few hours after he left cleaning and sanitizing everything with which he and his equipment came into contact, including door knobs; and I tossed the cup he handled. Oh, and his snaking process made my drain WORSE. I called the office to say that my drain was worse and the young lady pretty much just said ""oh well, it happens."" Two hundred plus bucks wasted.

I immediately called a *real* plumber. Problem solved. And he didn't make much of a mess, but he used paper towels to clean-up what little mess there was. He's my new guy.

Edelina Z.

They are NOT open 24 hours. I called at 6:40 am and after being on hold for about 5 minutes, the answering service picked up. Lady was clueless, no idea when they would call me back. She said she would give out my phone number to someone and they will call me back. I asked when she said she doesn't know. Based on that ALONE, I am calling someone else. If you pride yourself for being open 24 hours then at least have someone slightly knowledgeable picking up the phones for you. Customers don't like to hear someone who states that they know nothing and all they can do is take down your name and number..... NO. And for the person to have the nerve to say that oh it is early... lady, I've been at work since 5 am and I answer calls the proper way, not placing them on hold or half ass it like you do! So shut up and do your job! UGH So, people, Unless you call during 9-5 don't bother with them. NOT worth the aggravation.

Paul E.

Brian R was helpful and professional. Though the ultimate case of the backup was not something that could be 'rotorootered' Brian isolated the problem and provided helpful advice on what to do next.

Jeannie F.

Chris F from Roto Rooter was very professional. He arrived exactly when he said he would. He explained everything he was doing and why and the job was done quickly and efficiently. I will definitely call them again.

Matt K.

Very pleased with the service. Arrived on time and they were professional, courteous and fast.

Diamond D.

Great service and technician. Gets quite pricey when you get multiple drains. If you have lots of drains, are handy and don't mind hair balls, rent the machine at Home Depot.