Roto-Rooter

Lee N.

Excellent service. Highly recommended. Matt is a fantastic plumber. Use them.

Tom K.

Came to the office on a Monday to see that something happened with our plumbing, and the sewage water came back up through our toilets. We got referred to Roto-Rooter, and luckily they were able to come out the same day.
The tech was friendly and professional, and thankfully got the issue fixed while he was here. Not having any toilets to use was a huge pain so we're very happy we got it straightened out in a short time.
Can't comment on the price since i have nothing to compare it to but we'll definitely keep RR in mind whenever we have issues again.

Daphne D.

Don't even think about it. I was having trouble getting a real plumber to come snake a drain quickly, probably because they were focused on higher ticket jobs. Someone mentioned Roto Rooter, so I called them. They offered to send someone immediately. I was thrilled at the prospect of being able to use my sink again.

When the RR employee showed-up, he had an antique snake thingy that was covered with crud. It looked totally disgusting. To make matters worse, the RR employee was disgusting, too. He was totally oblivious to the fact that he was probably a walking germ factory as a result of snaking God knows what all day every day. He touched everything in my kitchen with abandon, even at some point, picking up a drinking glass that was on the kitchen counter. I have no idea why he thought that was appropriate, nor did I see what he actually use it for. Ugh! Plus, he left a muddy mess on my white kitchen floor as he traipsed back-and-forth to his truck multiple times. When he was done, it seems not to have occurred to him to clean-up or wipe-off anything. I spent a few hours after he left cleaning and sanitizing everything with which he and his equipment came into contact, including door knobs; and I tossed the cup he handled. Oh, and his snaking process made my drain WORSE. I called the office to say that my drain was worse and the young lady pretty much just said ""oh well, it happens."" Two hundred plus bucks wasted.

I immediately called a *real* plumber. Problem solved. And he didn't make much of a mess, but he used paper towels to clean-up what little mess there was. He's my new guy.

Edelina Z.

They are NOT open 24 hours. I called at 6:40 am and after being on hold for about 5 minutes, the answering service picked up. Lady was clueless, no idea when they would call me back. She said she would give out my phone number to someone and they will call me back. I asked when she said she doesn't know. Based on that ALONE, I am calling someone else. If you pride yourself for being open 24 hours then at least have someone slightly knowledgeable picking up the phones for you. Customers don't like to hear someone who states that they know nothing and all they can do is take down your name and number..... NO. And for the person to have the nerve to say that oh it is early... lady, I've been at work since 5 am and I answer calls the proper way, not placing them on hold or half ass it like you do! So shut up and do your job! UGH So, people, Unless you call during 9-5 don't bother with them. NOT worth the aggravation.

Paul E.

Brian R was helpful and professional. Though the ultimate case of the backup was not something that could be 'rotorootered' Brian isolated the problem and provided helpful advice on what to do next.

Jeannie F.

Chris F from Roto Rooter was very professional. He arrived exactly when he said he would. He explained everything he was doing and why and the job was done quickly and efficiently. I will definitely call them again.

Matt K.

Very pleased with the service. Arrived on time and they were professional, courteous and fast.

Diamond D.

Great service and technician. Gets quite pricey when you get multiple drains. If you have lots of drains, are handy and don't mind hair balls, rent the machine at Home Depot.

Lisa L.

Horrible. Call someone else. I made an appointment 24 hours early the day before and they still arrived 5 hours late. Like I had nothing better to do.
It was bad enough that I had to take off work to wait.
Once arrived, it was a young inexperienced kid who not only had no clue what to do but had no interest in fixing my problem. He just didn't want to work. He had to pull the toilet and didn't feel like doing so. Therefore I lost a days pay, sat around 5 hours waiting and still had a clogged sewer line. Don't even waste your time with these idiots.

L T.

Although the service technician was courteous and appeared to have a good understanding of our situation, we continued to have the existing problem unresolved. My poor rating applies to the customer service representative AND the owner of the business, both of which treated me in an unprofessional, insensitive manner. The representative was beyond rude, uncaring and demeaning and in an emergency situation nonetheless. Although I was told by the owner (who reviewed the recorded call) that he was placed on a 30 day review, and that she ""completely agreed"" with how horribly I was treated, she still demanded to be paid ($187.00!) This is after I had to call another company to come fix the original problem which had then gotten worse. My entire basement had flooded and a cleaning company also had to come out. All in all, close to $1,000 to rectify. But yet Roto-Rooter still wants their $187.25! So much for the motto ""The customer is always right"".... but we still want your money.