Roto-Rooter

Kerstin M.

We're just one family in a long line of others who have been swindled by this horrible company and corrupt manager. I should have read reviews before hiring them for a job, but alas here I am, writing this review instead of saving $3,000 and avoiding all of this stress and heartache.

We were given a loose quote of $1200-$1400 for a septic pump. We were in a bind for time and agreed. The job was mismanaged from day 1, and the techs spent hours sitting in our driveway idling the digger and sitting in their truck on their phones. It took them 3 days to finish a simple septic pump and the moment they finished, the tech stood at the front door and berated my husband to pay $3000 immediately. Apparently they charge an $1800 digging fee for approx. 30 mins of digging. We were never told they would demand payment up front, and so aggressively. They left our front lawn in shambles; we had to re-sod and clean it up ourselves.

Furthermore, since they weren't finished punishing us, two months later they deposited all of our checks to them at once; completely draining our checking account. The manager was unapologetic, insulted my husband, told him he was raised wrong, ""clearly couldn't handle his personal finances,"" and hung up on him. Insult added to injury.

DO. NOT. USE. THIS. COMPANY. Literally get a quote from anywhere else and avoid them at any and all cost.

Joel C.

Unfortunately when you're in a plumbing emergency and need someone to come fix it ASAP, these might have to be your guys. They're charging over a third more than competitors in the area for a basic plumbing job. $300 for basic clear, $125 to remove toilet, another $125 per hour, plus travel and supplies. To boot, they're not interested in customer service or diagnosing the underlying problem. They're there to do a job and make a buck, but not to actually do a GOOD job.