Roto-Rooter

Ian M.

Joe was awesome.
Cost was more than fair. I will use their services in the future.
Great response time to set up an appointment. He arrived on time, with a 20 minute heads up phone call. Job was done very quickly and professionally, even with me asking 100 questions along the way.

Joe also inspected two other areas of my home that will need repair soon, and gave me very detailed recommendations for how to get these things fixed in a cost-effective manner. That professional opinion is very valuable and highly appreciated.

Tim K.

Problem with drainage in our new house. Keith worked hard in our convoluted drainage pipe to get things working again!! Nice guy and nice job!

Janae L.

I received several quotes for a plumbing issue, ranging from $5000 and lots of work to a clean out of the clean out at a fraction of the original estimate, and no repairs required. The honesty, the prompt response and the quality all equal excellence. I am grateful Dave and Josh fixed my problem. Thank you Roto-Rooter.
PS-I still remember the Roto-Rooter jingle from when I was a girl (it was a minute ago) but this is a 40 year old family owned business, from that franchise. It's obvious they are family owned and operated, and as a customer, I felt that family vibe.

Scott H.

No no no no!!!!!!! 100% useless!!! To come out to our home, run a snake, charge 200some bucks, hit some supposed ""ice""... tell us the back up of mud and dirt is from ICE... then see the cap outside is off, PIPE IS LEVEL WITH THE GROUND, is completely off.... meanwhile MELTING SNOW and mud/dirt pourssss in to outside drain. Not a peep about coming back to fit it, or putting in a means to block the damn dirt from keep pouring in. 110% useless! Do NOT waste your hard-earned money!!!!!!!! Management needs to contact me. This was unacceptable.

Olga M.

Our basement was flooded on December 2nd and Joe came in and installed a new sump pump. He didn't want to give us warranty because he said that the pit was not deep enough and we need to remove the back-up pump to make more room for the actual pump. We asked him to come again a couple of weeks later to remove the back up pump. He did, but he never gave us warranty even though we did what he recommended. He never went outside to check the pipes that are connected to the pump either (we found out later that one of the pipes was broken causing the water to be pumped too close to the house). A week after he removed the back up pump we had a lot of rain and we were out of town. Our basement got flooded again!! This time it was way worse than the first time. Kevin from Roto-Rooter came this time (Joe was not on call that day-January 1st) and he said that the pump was not plugged in all the way. Can you imagine our frustration when the last person who plugged it in was Joe!!! And he and the company don't want to take any responsibility for this mistake. We have to pay thousands of dollars AGAIN to fix the basement. Kevin did go outside (unlike his colleague) and he was the one who discovered the broken pipe. Very disappointing. We are seriously considering suing the company because their incompetency is costing us thousand of $. What makes me really mad is the fact that they don't even want to take responsibility for their mistake.

Doug A.

We had a main drain backup on a Saturday night. We called the central Ann Arbor number and got a call back from the service person within five or ten minutes, had him at the door within 45, and he was gone with the drain cleared within another 45 minutes. This was the second time we've used RR over the years and both experiences have been great.

Robert H.

Tech came out and ran rooter through sink and clean out. Said must be a pipe collapsed. Keep running water until he flooded our hallway. Didn't even ask if he could help clean it up. Just left the smelly water and packed up. Really not very professional. Won't call them again.

Josh C.

It is usually due to unfortunate circumstances that you're calling for a plumber. I imagine it is always due to unfortunate circumstances that you're calling for a plumber unless you know one personally and the call is unrelated to their profession.

We've recently had to call for help with the kitchen sink, between a clog and also frozen pipes. Not only was Roto Roofer able to accommodate our work schedules with evening visits (after hours fee) and a Saturday (no after hours fee), which was appreciated, we were consistently given great customer service by the technicians. Extra points for not only being great at your job but also very friendly and absolutely willing to engage in Q&A and explain some ""why"" for us. If like to particularly call out Zach for his exceptional help.

Based on our experiences, is recommend Roto if you have the need.

Jeff M.

I had a blockage of my main sewer line out to the road and called Roto-Rooter. They arranged to have someone out the next day on 10/30/2017. Paul Smith was the service technician and he was amazing. Very friendly and was not annoyed at all when I asked questions about my problem and his thoughts on how to fix it. Also, when I asked a lot of questions about the equipment etc. I wanted to learn as much as I could about the issue that I was having and Paul was more than helpful.
The job was a great success. He used the large snake and cut about 15 ft of roots out of the pipe. It took about 20-30 minutes to cut through it all and it looked physically exhausting having to ram the snake down the pipe and pull it back repeatedly but Paul never complained. His diligence and hard work saved me hundreds of dollars by having to dig a hole and repair the pipe. Other may have given up and just said I needed another solution but Paul put in the extra effort to get the job done. We had a good conversation during that time while he was working so hard too. He was very personable. Oh, and did I mention it started raining while he was working too? A+ service. I hope to not have to call again soon but if I do have any other trouble, I know exactly who I'm calling. Thank you!

F G.

Our regular plumber recommended this service for clearing out the house sewer lines. Within hours Zach was on-site, actually ahead of their promised time. He cleared and cleaned the entire system and cleaned up after. Zach took the time to explain in detail everything he was doing, and gave us suggestions for minimizing future problems. He was efficient and courteous - we could not have asked for more!