Roto-Rooter

Brandi K.

We had this nasty smell in our house coming from our downstairs bathroom. We finally couldn't figure it out on our own and called Roto-Rooter They did the job of discovering the ""blockage"" and then pulled it out of our pipes. That is where the positives end with this company. After they discovered the cause, they left their trash in my small bathroom trash can and didn't clean up after themselves. Also, they broke one of THEIR bits and made my husband pay them $40 to replace it!! Um, why on earth would you make us pay for something that YOU own when it was YOU that broke it??? I wouldn't charge one of my patients if they broke my stethoscope or a blood pressure cuff. Just irresponsible on their part. So basically the guy that came out got paid for his time PLUS another $40. What a freaking rip off because we STILL are having the issue and it is getting way worse than it has ever been!

Kristen D.

I would NOT recommend this company. We paid $1300 for a water heater in September 2020 (so JUST over a year ago). Having an issue with the pilot light going out. Called this morning and was told it would be $200 minimum (service call and then hourly rate) to come fix it even though the part is under warranty. I will take my business (current and future) elsewhere.

Dorothy R.

Jim from Kalamazoo Mr. Rooter came and did a great job with my plumbing problems. He was very professional and cleaned up the bathroom. I will recommend him and Mr. Rooted to my friends.

Thomas H.

I contacted Roto-Rooter on a Sunday and spoke to a person who was very professional. I was sent an email with their technicain's picture attached and notified that the technician would arrive at my home within the next (2) hours. In less than an hour, their technician arrived, cleared the roots that has build-up in the main drain line from my house to the city sewer. Their technician was very professional and addresed the drain issue immediately and cleaned-up the work site. Thank you for your assistance.

David L.

Do not use them, the plumbers who do the work are scamsters and will lie about the job so as to charge you the most, they do not even do the job properly so they can charge you for a second visit. We have apartments in Columbus that were blocked and backed up, called Roto Rooter and scheduled a call out, 1) They never came so I had to call the next day and schedule another call out. 2) When the first guy came out he went to the most expensive option (water Jetting) $991 later and ""cleared the drains"" one of our tenants told him about the mess inside, but he did not go in and check, instead he left. the Tenant told me that the drains were still blocked, so I called Roto Rooter, was told its under warranty, he came out again and then charged me $400 to clear the drain that should have been completed in the first time. I rang head office and spoke to a Manager Rob, who assured me that he would resolve it and raise a credit for me, told me he would call me back, which he has not. I rang 3 times and left messages but they will not return my calls, so I am never going to use Roto Rooter for any of my 23 buildings ever again, and highly recommend other people to go else where also.
The company has short term views and clearly only want to rip people off, and this goes all the way to the managers.

J P.

Excellent service! Just a few hours after I called, we had our water pipe shutoff fixed. Plumbers expertly assessed and completed the repair quickly. Thanks to Nicolai who gave us advice on how to save on a service needed in the future. We appreciated receiving a senior discount too.

Jim J.

Basement sewer wasn't pumping out. Technician came and messed around for over an hour and decided he couldn't fix it. Turns out he's not a plumber. He had me pay for his time. HUGE MISTAKE. Actual plumber came and unplugged the pump. In the process he splashed sewer water on the hot water heater which caused that to fail. He charged me for his time. I paid over $500 to get the pump unplugged! Their boss came the next day to fix the water heater and had to order a part. Made my wife pay another $30 to get the part next day!?! Toto rooter didn't even have to pay for the part. They called the manufacturer and claimed it was a warranty failure. BEWARE - I feel like we were way overcharged and mistreated relative to the damaged hot water heater.

Stephaine H.

Cory and Tom are amazing at their jobs. They explained everything very clearly to us as well as help give us solutions to our problems!!! We have been in desperate need of help and they came right in and looked at the problems analyzed it all and explained it all to us in detail. Thank you Cory and Tom for all your help!!!

donna j.

2 days before Thanksgiving and the toilet, bathroom sink, bathtub, and kitchen sink all had standing water. Nothing was going down. Sewage was even backing up in the bathtub. It was a total disaster. Called Roto-Rooter and was told they could come out the same day. Gave me an approximate price from lowest to the highest. The young man who came was very honest and pleasant. To make a long story short. I was able to cook, shower and entertain company for the holiday. Thanks Roto-Rooter. You are a life saver.

DorothySay B.

I've always liked Roto Rooter. They came promptly and provided a decent, simple service by rooting out the drain in the basement of our old historic home.

But y'know? the price is just too damn high now. Last time we noticed creep, as our tech took his own bloody time getting the work done. Then now, two years later after a backup--we're charged 270$ for a simple clean-out of a common drain. Our tech, a really nice guy, came in, schlepped his machine downstairs, rooted the drain--then spent 45 minutes casually running water to check if various drains were 'open'. Yeah, they're open ....there's was only one stopped, a common line.
I think we're getting the time deliberately stretched out so they can charge more ka-Ching. And the final price was ridiculous.
Next time I'm calling Discount Drain Cleaning. I have friends who also like Butler Rooter, in Grand Rapids (he doesn't do Kalamazoo County). Save your money --go elsewhere.