Roto-Rooter

John M.

I have two clogged drains. I called because I had a plummer cancel on me but I wanted a rough estimate before I scheduled, is it going to be $23? Is it going to be $250? Is it going to be $7000? The woman on the phone was unable to give me any idea of what they charge to unclog two drains. I can wait until tomorrow at least I know what to expect to pay him

Andrew O.

We called them because we had a slow moving drain. The first time they came out guy was great. Three months later same issue same drain called again. Said it was a sock blocking the main and they removed with their tool, got their tool stuck in the line while doing so and it took them some time to get it out. Said they ran the line out 60 ft. Two days later had the same issue called them back. They told us that something that looked like a dryer sheet had blocked it this time and that there was now a broken drain pipe seeping mud down the drain in our basement. They used my personal nearly new shop vac without permission to suck the muck out of the drain and then left it in the vac and never told me about it. Now more than two weeks later I found it and OMG is the smell wretched. Needless to say my brand new shop vac is garbage. They re-routed the washer drain pipe from the floor drain (where we were having this issue) to the main line right next to it by taking off the cap to the main and shoving the line in there leaving the main wide open to fill the basement with any sewer gasses that found it's way in from the city lines. Funny thing is they charged us nearly $600 for all three of these visits and still didn't fix the problem as just a couple of days after that it was backed up again. Called a different company explained what had gone on. They came out immediately to close the main back up as there is a serious health and safety concern with it being open like that and then repeated to work roto-rooter did. The second company found a large tree root at 45 feet out. Keep in mind this is only a matter of a week after Roto-rooter said they went out 60 feet in the same line, that's one fast growing tree. I have tried to call and talk to a manager because I would like a refund on the last service that was almost $200 since they never actually fixed anything in the three times they came out, also now we know that their explanation of the sock and the dryer sheet was BS to begin with, they never actually went out as far as they said they did as is evidence of the tree root, and they destroyed my personal shop vac without so much as the courtesy of asking if they could use it. I believe this is a reasonable request as we are not disputing the other two visits. If they will return my phone calls and messages I have left with Emily, Ashley, and Paris at their 800-768-6911 number I am willing to modify this review appropriately.

Gena E.

Our experience was horrible he came out way after the time he said he would be here .I was first told between 4 an 6 PM then they called an said between 8pm 9 PM then I had a call from Cody saying he would be here by 10 PM. IT WAS 10:25 PM now he is saying he has a broken cable .an I asked about your company being open 24 hours then he started saying he could come back tomorrow an I said Well if I call the company being 24 hours open wont they send someone else . Then he started saying now he needed the landlord. I now am trying to reach him he lives across the street from me but all of the lights are out over there an it is now almost 11pm an he is elderly .So needless to say if he would have been out at a more reasonable time .Maybe I wouldnt have to go without a toliet all night .I find his arriving so late an evidentally not wanting to mess with driving all the way to Chatham for a hose or cable or what ever he said was broke ..I find this whole experience horrible .

Christina S.

Our technician was outstanding! Sterling Alexander did a spectacular job finding the clog and getting rid of it. I would highly recommend having this guy out to fix any clog.

Nancy S.

I have had excellent service from this company and every technician and plumber employed by them. The service and communication are great and the prices are reasonable. I recommend them every chance I get.

Maureen Q.

Nick was an excellent representative. Honest and clean. Timely and clear about cost up front! They did the work quickly cleanly and quietly. Offered several cost options for me to choose from. Solved my icky basement sewer back up without hassle!
10/10 would call again!

Stephanie F.

I had a great experience with roto rooter. They came out promptly, following my initial call. Replaced sewer line quickly and reasonably. They also provided excellent follow up service. Nick and Mickey are very professional and knowledgeable. I would definitely recommend them!

Marta B.

DO NOT USE THIS COMPANY. They scheduled 3 appointments with me and never showed or called. They lied to me when I called to see what happened. From reading the other reviews I'd say I dodged a bullet. Run, don't walk, from this company. I can't believe they are still in business.

Dawn E.

Only giving one star because I can't give less than that. I have a very large tree that gets roots in the line. Used this company to clean out a sewer line less then a year ago because of that. Here I am again look to get it done. Prior to using this company a friend came out with a power snake and cleaned it out. Took him the same amount of time but it was over 2 years before I had to call Roto Rooter. Roto-Rooter got me for over 500.00 to do the work and now I'm looking again to have it done. Wish my friend still lived here in Springfield, IL.

Bj P.

We reached out to RR after 5 Decatur plumbing companies were no-shows or did not return calls. If this is the Roto Rooter out of Springfield servicing Decatur we can tell you they showed up later than expected but showed up! And stayed with the job until it was done!

Our job was viewed as a simple change out of a kitchen faucet but, despite the info I tried to press on them, the old faucet would not change out simply. Maybe men should listen more closely to skilled women of a certain age.

RR did excellent work and stayed to make it happen. Thank you Sean.