Roto Rooter

Cynthia T.

This is a ""done"" job. I was offered a deal to ""make it right"" for $3900 because the president of the company had already too much concession loss. So after a full 6 days of work and 9 days of headache I must say I didn't feel comfortable agreeing. The only reason there is a star is even through the obvious unacceptable work their attitude/professionalism did not change. Feel free to ask all the questions and I will answer. My review will be posted across multiple websites (yelp, Angie's list, etc) I plan on contacting the local news station as well. Disappointed is an understatement.
The original agreement was $2100 in exchange for an install of a new vanity that I purchased and a shower that they provided. I also provided all the fixtures for the shower and some of their materials needed. The quote also had new pipes/plumbing and valve included. This was a free estimate where they sent a member to my house explained the process in the breakdown which we agreed. They couldn't fit the shower in the doorway, day two they needed to jackhammer the floor and up charge me because they didn't consider that in the initial quote , which I agreed to, third day was a reject hammer because the "" Drain was clogged and there was a P-trap underground"", They four was finishing up the framing of the shower because I needed to provide two by fours, day five was the finish product. Once their manager arrived on the scene, there was obvious issues. They were to come back on Monday to finish the job the right way. My husband requested them to stop and no longer do any business with them just requesting the replace the damaged vanity and had our carpets cleaned. on Tuesday, Roto-Rooter had the shower taken out and left me with a blank canvas at step one all over again. This entire process and week long headache was for nothing but a basement that now smells like mildew from standing water.

James H.

Aaron the general manager came out on a Sunday to see my problem and sent out the technician needed Monday. Mike and help showed up on time and analyzed the situation. He explained to me how they were proceeding to repair. In the process they found out that they were going to have replace a bad valve and would have to replace the next day. Showed Aaron the general manager came out on a Sunday to see my problem and sent out the technician needed Monday. Mike and help showed up on time and analyzed the situation. He explained to me how they were proceeding to repair. In the process they found out that they were going to have replace a bad valve and would have to replace the next day. Showed up Tuesday with the needed material and replaced the valve along with installing a new shower head. Aaron even showed up during the repair process to see how it was going. Sounds easier than I have written here. Mike did an excellent job and I will not hesitate to call them again. Thanks to Aaron and Mike.

Dee R.

I called and asked if they work on main water lines and the lady that answered said yes. I told her the main water line was leaking in the basement. When I asked her if they could write up an estimate for repair she said yes. When they came to look at the leak, they said they don't work on main water lines! They said they only work in sewers! Then they charged me $55 for the service call! What a rip off! Don't waste your money and time with this company!