Roto-Rooter

Megan T.

Called on a Friday afternoon due to a blockage in my main drain line, they had someone out within a few hours who did an excellent job! Dave Lundberg was my technician and was very helpful and answered all my questions. Would 100% recommend using him, very professional and knows what he's doing!

Joey D.

We have used this Roto Rooter location numerous times over the past 3+ years of living in Waukee. We have always had amazing, quality, and friendly service from these Plumbing Professionals and at a reasonable price. Ask for ROME, he is Amazing with dogs and little children if they're at home during the service visit. We highly recommend these great folks for your home plumbing needs!!

Steve B.

called the company to disconnect a water line going to my fridge and have it capped off. tech was here for 20 minutes in total including the time to write out the bill. $101.00 for the call. He did not cap the water line after he disconnected it and I asked and was told it ""shouldn't leak since the water was shut off and he drained the water line"" and he did not cap it. @ 1145 I noticed a water leak in my basement called roto rooter back and they said they would get him back to my house. After dumping a water bowl full of water At 2:45. I went to the hardware store and got the part to cap it myself (which is why I called them in the first place). After 3pm I still had not heard from them.

Kelli S.

I will never use Roto-Rooter again - beyond horrible customer service! We had them come out and do some major work in August of this year. They had to dig huge holes in our basement to replace old pipes. Due to the amount of work the job ran late into the night. Our service techs advised that since it was getting so late they would be back first thing in the morning to fill the holes for us. They never showed up the next day. We had to call the office 8 times that day to try and get a status of when they'd be coming to finish the job. We continuously got voicemail and no calls back. Finally at 5:00 pm I ended up calling the service tech himself that had been there the day before to see when they'd be completing our job. Apparently another job was deemed more important than ours and they didn't show up until the following business day.
To continue our wonderful experience, the bill we received was in the name of the previous home owner who'd moved out over 4 years ago. I guess it's not important for them to know who their actual customer is. When I called to correct the error and ask for a bill in our name the front desk staff was extremely rude and advised they changed the information in their system, but would not send a new bill. I physically went to the office location to pay the bill in person on September 20th. (I wanted to make sure I had receipt in hand). The staff was again rude, acting annoyed that they had to service me in person.
Much to my surprise, I get a bill from Roto-Rooter (now in my name), with the exact same invoice number as the previous statement, dated 10/31/19. This bill told me the exact same amount was due and 61-90 Days past due! When I called to find out why I'd received the bill, I again received a less than pleasant customer service experience. I was told it was paid and what I received was just a statement telling me that. When I asked why it would have been received over a month after payment and showing the amount due not being $0.00, all I got was our records show it's paid, so I don't know why you received that. No apology at all!
Overall, our experience with the service techs was not bad, but the customer service staff is less than desirable.

Shaneice H.

Very rude secretary!!!!! Called me at work to ask can they come earlier I said no I am at work I will keep my 1 to 2 timeframe, she told me who told you that we have 4 hour windows I said the tech that replied to my message earlier then she wanted to know his name?!?!! Why don't she know who her company is sending out to my home??? Her tone was very unwelcoming so I hung up on her and tried calling the tech went to vm 3xs, by this time the rude wench is calling me back, I let her know I feel she is rude af and she informed me I was on speaker for her co workers to hear, so Bitch and?! Your rude af I am sure they know it? She was like so...do you want to cancel? I told her no I would keep my appt got off the phone with her called a plumber on Angies list that was a Rock star to talk to!!! Called her back to cancel she like yup uhhuh thank you click!!!(wtf really........)So Rotto Rooter can go to hell since they think that they will get buisness being cocky, When they made one plumber it did not stop with the rooter... so proceed with caution with this unorganized,POS company

Amanda L.

Worst customer service. We had some issues with our backyard drainage tile and called roto rooter to help cleanout the tile. They showed up and only cleaned out the front tile and gutters, telling my husband numerous times that anything in the back is only a leach pipe. The next day we spent time to dig up said leach pipe to find out that it was in fact connected all the way to the front of the house. The guy was at my house for less than 40 minutes, was charged $375 for a service call, and we didn't even get the one tile cleaned out that needed to be cleaned out. My husband called the manager asking for an explanation, he told him he would get back to me. Never did. He had to call about 6 times. After that he wrote a negative review on google and got a call within a minute. Horrible that that's what it takes. Then they told him he'd only give us a $125 credit if we took down the review and if we never called back. What?! What a joke. PLEASE GO ANYWHERE ELSE.

Steve G.

On May 15, 2019, we contacted Roto Rooter at the direction of our Home Warranty Company (HMS / Cross Country) to check our leaking water heater to see if it could be serviced or repaired. I spoke to a woman on the phone who said that someone would be out that afternoon, no one ever showed up or called us. At this point our basement floor is covered in water due to the leak. I called 3 more times during the day of Thursday May 16, 2019 and left 2 voicemails. Finally someone called back at 6:45 pm and said that someone would be out between 8:00 am and Noon on Friday, May 17. A tech came out on the morning of May 17, took photos and said they would submit it to HMS / Cross Country for replacement. We were notified on Monday, May 20 that replacement was authorized by HMS / Cross Country. We were told on Tuesday, May 21 that the replacement hot water heater was in stock at Ferguson's Supply in Clive and Roto Rooter could pick it up on Wednesday or Thursday. My wife contacted Roto Rooter on Thursday since we had not yet heard anything and Roto Rooter claimed that the water heater was not yet delivered. We called HMS / Cross Country and they told us that the water heater was in stock. We called Roto Rooter and they said that they were waiting on it to be delivered. Today, Friday May 24, my wife called HMS / Cross Country and a supervisor named Mary told her that if Roto Rooter called the HMS / Cross Country Authorization Number they could pick it up today. This information was relayed to Katie at Roto Rooter. Roughly 30 minutes later Katie left a voicemail saying that they could not pick up the water heater and it would be delivered on Tuesday May 28 and they would schedule the installation at that time. When I called Roto Rooter back and asked to speak to a manager Katie told me that the manager was not available. I asked for the manager's name and all that Katie would say is that the manager's name is Larry, refused to provide a last name, and that he was not available. Now we are 9 days out with no hot water and Roto Rooter is not willing to go pick up the water heater and claims that they are ""slammed with emergency calls"". I emphasized that our situation is also an emergency and has been ongoing for over a week and Katie refused to do anything further because it was not their policy to pick up the water heaters, they are usually delivered.

UPDATE 5/25/2019:
Despite confirming yesterday that they would install the water heater on Tuesday we just got a call from HMS / Cross Country telling us that Roto Rooter has declined the job. We called Roto Rooter and they cancelled the job without contacting us. Katie cried that I bashed her on social media and and Mike was completely rude yet said that reputation is very important to them...guess not.

UPDATE 5/25/2019:
The head of the plumbing department called regarding my review. He said that he believes the issue is with HMS / Cross Country but made things right. They are wrapping up the install of our water heater now!

Janet C.

Worst plumbing service ever! I had them replace & install a new sump pump. It stopped working less than 2 days after it was installed. I was told it was to low. The 1st technician should have known this!!! Then, i had a appointment on friday to replace the pipes from my sump pump to the outside. They called me at 2:30pm (when my appt was scheduled for) to tell me they were 2 technicians short so they had to reschedule for tuesday. Why was I not notified 6 1/2 hours earlier, when they realized they were short handed?!?! We had severe rain on sat nite with tons of flooding. On tuesday i called at 2:30pm (when my appoinent was rescheduled for) to see what the time frame was and the gal on the phone had no clue what i was talking about. After being put on hold, she told me she found fridays rescheduled appt, but nothing for tuesday. After being put on hold again, Jim came on the line and told me they had cancelled my appt due to being so busy with the flooding. He told me that the decision was just made to cancel my appt when i called. The people on the phone were not even nice, they were rude. The employees knew sunday morning they were going to be busy this week. I have never heard of a company cancelling an appt without informing the customer!!! Will never use them again and will make sure everyone i know doesnt either

Rachel W.

Not impressed. We had an inspection for a potential house we are trying to buy. We also called Roto Rooter to come do a sewer line inspection. We were told we couldn't make a specific appointment, but that they would show up between one and four. (Cable man response) We were not happy about this, as we are trying to be conscious of the current homeowners and their time. Fortunately, the plumber showed up around one.

He did the sewer line inspection, and he told us a few things. We paid him $200, and he left.

Fast forward two days later, and the current homeowners and realtors are all asking us if we've heard back yet from the plumbers. Not a peep. We called them this morning to see what was going on. The plumber said he would put us ""at the top of his list, and get it to us this morning."" To put into perspective: Our house inspector has his report to us day-of in a matter of hours.

Here's what we get for $200: The plumber simply puts the video on YouTube and sends us the link. The FULL written report is another $75--they don't tell you that when you make your appointment or when they're at your house. Were they ever going to tell us that? We had to call to find out. $200 should get us the FULL written report. What a joke.

The plumber also refused to provide further information unless we coughed up another $150 for a trace inspection.

Don't use them for your plumbing needs!

Jim G.

Had a plumbing issue crop up on Friday afternoon, and Andy Ness came out from Grimes promptly, and worked hard to resolve our issue. Excellent service and a great guy. Really appreciate his effort.