Roto-Rooter

Joe C.

If you are in a semi emergency and can't wait, then this company is for you, however be aware that that semi emergency is going to cost you a weeks pay. We had a kitchen drain clogged and we tried everything to unclog it with no results. We caved and called Roto Rooter. Professional service, friendly technician, did the job in 45 minutes. No complaints there. HOWEVER, $375 was the charge. The technician arrives and quotes the price, then it's up to you to say yes or go home. If your in dire need then your stuck like us..I think next time if it happens we'll wait for a plumber and wash the dishes in the tub. The decision is, is $375 the price to pay for getting back to normal? A decision you have to make for yourself.

Sharon F.

AVOID THIS COMPANY!!!! Extremely poor service and unreasonable charges from Roto-rooter! This is the second time to call for the service within a year. We called for service, and the technician guy came in, we agreed with the quote of $575 +tax to fix the clogging problem.( This is the same charge as the first service.) But he left without fixing the problem, and he told us to come back the next day to continue the work. On the next day, a different technician shows up. He unclog the drain in an hour. But on the invoice he charged $575 + $281 extra an hour for the night before which no one mentioned this extra charge before! I will definitely send them away if I know there will be $900 to fix the clogging. Called Roto-rooter many times in two months, but on one responded, left messages to the manager Darren, no one called me back. I will never never never use Roto-Rooter again.

Jill G.

I called early in the morning. There was confusion and multiple phone calls about whether I was scheduled or not. A guy finally showed up and told me my sink drain was clogged, which I already knew. He told me after looking at it for 10 seconds that it was going to cost $375 at the minimum. I declined the service sent him away and called another local plumber who charged me $103.

John T.

Avoid this company. My tech was Sam and he was awesome and on time. Snaked out a bathroom sink that I wasnt able to do with my cheapo, hand cranking snake in about 10 minutes. Unfortunately the bill was 400 DOLLARS!

Min K.

I got very bad experience with Roto Rooter in 3 months ago. I actually very mad for their service and ripping off on the price. My bathroom shower head had the dripping problem, it is annoying during the night. So, I called around to find the plumber to fix it, unluckily, no one response except Roto-Rooter. The first day a guy came to check the problem ( don't know why? Just look without fix it) and saying this is minor, and plumber will come in the afternoon, waiting until 6:00pm no showing and no calling . When I called back , they said they were at EWA and won't be able to make it. Next day is okay, then finally came a plumber, he told me just came from Louisiana , and he is one of the three plumbers in their company with plumber licensed. He told me need to go downstairs to get something, then disappeared for 45 minutes, I called him up and he told me that he went to Lowe's to get the parts, the fixing time only 20 minutes but the total damages cost me $520 . Back and forth all changed on my invoice, I was so mad , the company send someone earlier to check the leaking, and I already send the pictures to them for the brand and model, how come you didn't bring any parts with you to replace it? I was so disappointed for their ripping off and asking the guy, how come you charged back and forth to the customers? If the customer lives in HawaiiKai , the traffic will take couple hours to get the parts , will you do the same? He told me that they don't have customers in HawaiiKai areas. Sighs! My friends are laughing at me and saying same problems cost her $240 , another one told me same leaking costs him $140( just buy parts and replace it) . My 70 minutes job costs me $520. I will never never never use Roto-Rooter again

Wesley C.

I think All Roto Rooter Plumber & Drain Service companies think they are bidding for the city where they think they can charge you 10x the normal rate of what it ""should"" cost. I just got a bid to replace 3 toilets in my house. Take a guess what the bid was? Keep in mind that toilets at Hardware stores run about $100 to $150. Well parts came in $1800, but hey that comes with a handle, the guts, and the hoses. What is that maybe $100 tops more. Lol The real joke is the labor. Typically, a plumber who knows what he's doing should remove and install a toilet in less than one hour. Well this company wanted $6000 for labor. Ok so what's that $2000 per hour. Nice!!!!! Now the grand total cane in at over $8000. Holy shit!!! You may be able to get that money from the corrupted city where we all know that the city over pays venders due to favoritism. But come on, do I have stupid written across my forehead? Stick with our Mayor Caldwell. They'll do it for $3000 per toilet. Lol And it's not just this particular company, it's Roto Rooter in general. These guys are just the messengers. They company itself just rips you off. Get a quote and you'll see. But they may charge you an arm and a leg just for that quote. Lol. But again this is just my experience and my opinion. Good luck if you use them...... Oh by the way, I found another plumber that can do the exact same job for less than $800 per toilet. Just saved myself $5600 Lol

Lani H.

Called Roto Rooter ..My sink was backing up couldn't unplug it . Lewis Watson Tech 0479. Did an excellent job. He even clean up after himself.He was was very friendly, I would certainly call Roto Rooter again and request Lewis Watson to do the job...

Leslie D.

My experience was the worst customer experience I have every encountered. I asked if they had someone available to unclog by kitchen sink, they said yes, someone would respond and be at my home in 4 hrs. Then 4 hrs later I called again, and the guy was running late on a job, and they would call just as soon as he was free. So I call again, same excuse. 8 hrs later they called to cancel, as their equipment was broken. So they said. They did disclose that they were short staffed, like 1 guy for the whole island. So instead of letting me know, they kept me hanging. I would have gone elsewhere had I known. I don't have a lot of extra time to sit around waiting as just wanted the job done. The dispatcher kept saying she could about a 10% discount. That's pennys on the dollar and I just wanted the job done, not a lousy discount. So then they set up an appt. the next morning for 8 am. Well lo and behold I received no phone call or technician. They called me that afternoon to say we were on the schedule never even acknowledging that I had an 8 am appt. Never ever heard back from them. Save your time and get someone who is responsible and doesn't give you the run around. This company gets an F grade from me.

Marshall Z.

DO NOT USE ROTO ROOTER. TRUST ME, CALL ANOTHER PLUMBER. Only positive: Tech Noah and office staff very nice. $375 to unclog a drain. Job done 7 days ago, still clogged and couldn't get anyone out. Finally a tech arrived this morning who was completely rude, treating me and my landlord like we were stupid. In not naming this tech, but I would say the worst attitude of any laborer ive ever encountered....STILL WAITING WITH CLOGGED SINK. Wish I would have called a locally owned company. .

Tina K.

My Tenant calls this company for clearing a kitchen drain clog. Quotes $450 and picks wrong hole to snake even after my suggestion. Works 30 minutes with no progress. Then wants another $150 for snaking the right drain. Worst service, Rip off. Owner is even more nuts after making complaint on their website!