Roto Rooter

Ryan L.

First time writing a review...that means it will be a bad one. Had an issue where water backed up late on a sunday night. I frantically called several local plumbers but unable to reach anyone. I was able to schedule an appointment with Roto Rooters for the following day. Their customer service was very friendly which is why I gave them 1 star.

Two technicians came to my home and began to snake my main sewer line. The first was an apprentice and it was clear he was out of his league. After about an hour of getting no where the seasoned technician took over. He walked all around the house and could not figure out where the pipe led and assumed there were two septic systems which was why they were having so much trouble. I assured him there was only one and showed him all the paperwork and locations. As a precaution, I called a local septic company to check the tank for any problems. After two hours of getting no where the septic company showed up and pumped my tank...he even offered to ""suck"" the pipes clean to see if that would help. The roto rooter technician snaked and pit a camera down the line from one half the house and everything was fine indicating a clog on the other end. I asked the technician several times to pull up his snake so the septic company could give it a shot as no progress was being made...they refused and brushed me off!

After another 45 minutes the septic company sucked the sewer line and no lie...3 seconds later the clog was cleared and we could see gallons upon gallons of sludge making its way into the septic tank. About 20 seconds later the roto rooter technicians came out to in form me that the clog seems cleared and the backed up water was draining.

After all was said and done, roto rooters charged me almost $800 dollars while the septic company charged me $200. I spoke with the roto rooter manager Chris as I was displeased with their service who stated that from what he understands his technicians cleared/cleaned the pipe. Yeah right...

I doubt I will ever have to right another review because roto rooters was the absolute worst experience of my 30 year life and will obviously not be using them again. My advise...stay away from roto rooters or be ready to waste a good amount of time and money...and if you do choose them make sure you have a backup plan lime I did.

Oh, forgot to mention that they left in such a hurry that they never closed up my septic tank baffle nor the inlet causing my home to wreak of sewage. I also noticed they were using MY deep socket wrenches that I used to remove the toilet (to avoid an additional $100 charge) for something and it has mysteriously vanished from the bathroom. The bathroom was left a complete mess...everything from the tub, floors, sink, and toilet paper was covered in filthy water. Took my wife and I about an hour to clean up after them!!!