Roto-Rooter

Jesse P.

Brought these guys in to fix the work of the crooked Mr. Rooter guys I had at my property previously. These guys were great! Fixed all of the issues the previous morons had created. At a fraction of the cost too. I learned you should always check around on prices and reputation of the plumber you chose. This company saved me over $10,000! I could not be more grateful!

Hilary A.

BEWARE.
Can I give zero stars? Absolutely disgraceful customer service. Unprofessional, dishonest, inconsistent, and outright disrespectful. Scheduled to have our septic pumped in October by Jack. Was asked to be present, therefore took a full day of PTO. Jack did not show up and later called saying he did not have a gate code. Rather than calling to get code, he turned around and went back to town claiming he had other jobs to complete that day, therefore a full day wasted. They assured us that they would make things right and provide quality customer service. When they finally made it they DID NOT PUMP THE SEPTIC TO ENTIRETY. Also-- no invoice was left nor communication made regarding an invoice. 3 months later and they began calling demanding the full amount and no joke-- told us we were dishonest. Attempted to explain the situation and come to a resolution with the manager, Bonnie. She was immediately unprofessional and accused us of being dishonest (claiming that we just did not feel like paying). She was also claiming various inconsistent claims (such as never be asked to be at the residence). She refused to hear us out or offer any resolution, other than threatening to send us to collections if not paid in full. We each hold excellent credit scores and would be happy to pay a company who has provided a service FULLY! Not pumping the septic to entirety demonstrates inadequate and unprofessional service. This is not our first disappointing experience with this company. They had several consistent no shows 6 months prior to this incident, resulting in over 5 days of a full septic with the inability to use water to avoid overflow. Bad customer service will only hurt your business in the future.

Josh E.

One star is too generous...Absolute worst costumer service I have ever experience. Zero character in the owner (Bonnie) and one of the drivers (Jack). First scenario was in March 2018. They stated that, ""I had to be present at my house for my septic vault pumping;"" therefore, I had to take a personal day off work (8 hours) to be there. It was a NO SHOW. I called them asking for an explanation and was told, ""the driver [Jack] had additional work to do and wasn't able to come up that day but would be there tomorrow."" With that being said, I had to take another personal day off of work (8 more hours) to be there. Again, it was a NO SHOW. Extremely irritated at this point, I followed up with a phone call for an explanation...""The driver, Jack, had additional work to do and couldn't come up that day, but he will be there the following business day which would be three days from then."" They also mentioned that I would receive a 10% off discount but that's all that they could do. So, waiting a long weekend without the use of water to prevent the septic from backing up, I had to take yet another day off of work (total of 24 personal vacation hours at this point) to be present. Long story short, the driver, Jack, finally showed up -- two hours late -- and pumped my septic which I then paid for ($433.50). Second scenario: I swore I would never use this company again, however, I was in need of my septic vault being pumped and they claimed that they could come up the following day. Stating I had to be present for the septic vault pumping, I again had to take a personal day off work (8 hours) to be there. I live in a gated community and had previously unlocked the gate expecting the driver, Jack, to be on time (between 11:00am and 1:00pm). Two and a half hours go by and I received a call from the driver, Jack, claiming that the gate was closed at 3:00pm so he couldn't come conduct the job and that it was my fault the gate was closed (THOUGH HE WAS 2 HOURS LATE and didn't attempt to call me for the gate code or for me to come unlock the gate). Trying to keep my composure I called the company and asked to speak with a manager. Nobody was able to help and said that they would come pump my septic vault FIRST THING in the morning the next day and that I wouldn't have to be present this time. They also mentioned that they will compensate me with a larger discount. After calling numerous times throughout the day, they stated that the driver, Jack, finally finished around 3:00pm...nowhere near ""first thing in the morning"", and after checking the job he DIDN'T EVEN PUMP THE ENTIRE VAULT. Not receiving an invoice/bill for 6 months, they called me stating I need to pay my bill ASAP. Trying to explain my side of the story to the owner, Bonnie, she was completely RUDE, NASTY, and DISRESPECTFUL...yelling and literally calling me a liar. This is, in my opinion, not how a manager should treat their clients nor anybody in fact. After threatening to take me to collections, I decided it wasn't worth my time and I paid my invoice (which was $570.00 this time...$136.50 MORE than the first time they pumped my septic vault and they PUMPED LESS waste). I highly DO NOT recommend this company and if you are looking for a company that takes pride in their work, FIND SOMEONE ELSE!

Richard F.

Their tech, Tyler, arrived when they said that he would. I figured that he would just clean out the line with his machine, but he was concerned about the septic tank, so he also pulled the lid, and we attacked the roots there with a post hole digger. I thought that I would be charged extra for opening up the sewer, but the price was the same as quoted. Good points for conscientiousness, thoroughness, and not charging extra.

Jennifer W.

I scheduled an appointment online and received an email confirmation last night. I didn't hear from RotoRooter today, so I called to confirm. The person who answered the phone ""couldn't find"" my appointment. She reported that sometime it takes a while for them to get the requests from corporate and that they are completely full already on the day I requested. She made no apologies and did not offer to try to reschedule.

Andy G.

These guys are a total overcharging scam ........................................................................

Eric S.

Buyer beware. They offer a $79 drain clean with camera inspection but will not honor it. They charged almost $400. Claim they needed a print out. Never mind that was not listed on the offer. Then they did a half a$$ job snaking the drain claiming there was a blockage. At least until they used the camera and the line was clear. They did tell me the plumbing was bad and it needed to be replaced, for over $5000. Uh, no way. Scam artists.

Dustin H.

This place had great phone customer service. They answered my questions fast and came out to my place pretty fast as well! Their pricing was really affordable for the service. I would reccomend them again!

Rich A.

We needed a new septic system for our house. I called 3 companies for estimates and Roto Rooter was the only company that gave me an estimate after looking at our house. Roto Rooter did an excellent job and frankly, they have a customer for life. Their customer service is excellent and they are highly competent. Their prices are quite fair too. Roto Rooter will take care of what you need. They don't up-sell you stuff you don't need. Roto Rooter took care of our needs and the job is complete! I still don't have the estimates from the other companies that I called to replace my septic system.

Kelly M.

These guys are all about customer service. I had a bathroom issue that was misdiagnosed and not only did they re-visit the work to my liking but they refunded payment. Keith Riggs was professional and promptly responded to my needs . It's nice to know good customer service .