Roto-Rooter

Sunny L.

My tenant called them for a main line back up. The technician got on the phone and quoted me $759 to do a clean out via the Toilet drain. BUT they didn't have any wax rings to put on, and didn't know if they can place it back on (not sure what he was explaining).
Basically over charging for service, because people dont know pricing.
I passed on this. Called around got quotes from $140-450 on average.
Lesson, call around and ask for estimates.

Dan F.

We had a bad sink clog in the service bathroom at our business. I called the Roto Rooter reception up and they guys came out within an hour or so, inspected the job, gave me a quote and were super professional. It was about $25 less than I was willing to spend. Within an hour the sink was clear. I am super happy with the work. One less pain in the ass in my day.

Patricia C.

I have used Roto-Rooter Plumbing at 3840 Bayshore Blvd in Brisbane several times within the last 8 months for issues of a leaking kitchen sink, gas appliance installation and hookup, relocation of gas shutoff valve for a new gas dryer and just recently a service call for a clogged/blocked pipe.
They arrived within the time limit the office told me. Their field inspectors/plumbers (Jesse & David) immediately recognized the problem(s) and within a short time the issues were taken care of. They both explained what needed to be done and why.
I am more than satisfied with this particular business and already recommended them.
Both these gentlemen arrived on time, were friendly and polite and I now feel more secure and confident knowing that they will answer my call if/when needed. Thank you Jesse, David, Ray and office staff.
Pat C.
Brisbane, CA

Jennifer C.

I called for a simple bathroom sink snake when they got to property they said it would be $550!!!!! I've been a property manager for years and have never been quoted such a crazy price. I told them it shouldn't be more than $150 at the most. The service tech called the manager and got the $150 suddenly approved. I will definitely never call them again.

John L.

On 12-23 I called Roto Rooter to unblock a kitchen sink drain. The technician arrived later that morning, said it would cost $405.00, and asked where the clean-out was. The first thing he did was to break off the clean-out to inside the wall of the house. After cleaning out the line he asked for a rag to stuff in the wall of the house. He showed absolutely no concern about what he had done. The technician for the video inspection, recommended by the first technician and costing $105.00, came out on 12-26. I asked for a report and a copy of the video to be sent to my email address. He said ""his boss"" would come out on 12-27, around noon, to trace where the kitchen drain line joined the main sewer ( that roto rooter lined in 2018). I never received a report or a copy of the video and ""his boss"" never came at noon. I wrote a complaint to Roto Rooter and on 1-6 received an anonymous voicemail from somebody at Roto Rooter to call a number. The person who answered was able to put a name to the caller from my invoice number and said he would call me later that day. True to Roto Rooter form, I am still waiting for that call.

Matthew R.

I scheduled this service ten days in advance and expressed to them very clearly that I had a deadline that could not be moved. They called me an HOUR before the plumber was supposed to be at my house and told me that the plumber wouldn't be coming and would not be available for another FIVE days. The customer service representative was also extremely rude. I would not recommend this service to anyone as they clearly will leave you hanging and don't care about the customer.

Thomas M.

DO NOT UNDER ANY CIRCUMSTANCES EVEN REMOTELY CONSIDER USING ROTO ROOTER PLUMBING. THEY ARE ABSOLUTELY THE VERY WORST PLUMBING COMPANY ON THE PLANET. I called a few days ago and spoke with Ray Galarza, General Manager. I explained what I needed and that it was time sensitive. He confirmed an appointment with me over the phone, and I received an email which confirmed the exact date and time that we had agreed upon. Then out of a nowhere, I received an email from Mr. Galarza today that said, sorry, we can't do your job, we can do it next week. I immediately called and spoke with Mr. Galarza. He said, ""Sorry, we got a very big job this morning, a big sewer job, we can't do your job."" I said, ""But you made a commitment to me BEFORE you got this big new sewer job, you need to honor your commitment to me. As we discussed a few days ago, I am desperate to have this work done."" Mr. Galarza responded: ""Nope, sorry, we can't do your job."" YOU HAVE GOT TO ME KIDDING ME! This company does not deserve your business -- RUN RUN RUN RUN -- if you book an appointment with them, good luck having them actually show up to meet their commitment -- BECAUSE THEY DON'T BELIEVE IN HONORING COMMITMENTS. WORST PLUMBING COMPANY ON THE PLANET -- RUN RUN RUN RUN! WORST PLUMBING COMPANY ON THE PLANET. WORST PLUMBING COMPANY ON THE PLANET. WORST PLUMBING COMPANY ON THE PLANET. RUN RUN RUN RUN RUN!!!

Joseph C.

hired roto rooter to fix a leaky pipe in my bathroom the guy (who looked to be streight out of high school) called and said he would be here at noon 7 hours later and he just finished the job should have taken 2 hours as it did for another apartment from now on ill be using another company this is ridiculous and now its going to cost me a mint for this job.

Joseph Y.

Had a clogged drain from the kitchen that was overflowing to the garage. Tried desperately to resolve it myself and contacted several plumbers, none were available on Sunday even though it states 24/7. I was able to schedule something for Roto-Rooter for Monday morning, but this is where the experience goes downhill. First they had me scheduled for 8-10am, but they didn't come till 11:30am. They were courteous enough to call me a couple times to say that they weren't going to make the original time. I waited patiently, but they didn't show up till 11 at which time I called them to see where they were. It is then that they showed up 30 or so minutes later. Next the quote that they gave me for unplugging the drain was ridiculous. I could have bought my own machine (auger) and did the job myself, which I may actually do in the future. I was surprised by the quote and shared how quotes from others seem way lower and could they do anything about it. The person shared something about some warranty that they give that others don't have, but still doesn't justify charging twice as the plumber I went with and four times what I saw quoted from other plumbers (who low price seem unavailable). I would rather call the plumber twice then go with a warranty that I probably don't need anyways.

Am P.

Called them to replace the kitchen garbage disposer, was not provided a quote when asked. When their plumber came over, he quoted $494 (?!) for replacing the older garbage disposer. Was offered a $100 rebate, when I cringed at this high price.
Needless to say, I had to turn them away and contact another service provider who satisfactorily replaced this for $129. I understand some inflation due to the pandemic, but ~$500 to replace a garbage disposer is not expected.