Roto-Rooter

Miles D.

Pathetic company. You can really tell they are a publicly traded firm. Their obvious focus are their shareholders and not their customers. Called on a Friday for an exterior drain clean out, I am in the Denver CO area. After talking to an obviously oblivious individual who was following their ""script"" of customer service phone instructions, and after this person put me on hold twice to verify they actually did clear exterior drains, I was given a window of 8:00 AM to noon the next day. I did state I wasn't in a hurry so I didn't want to pay weekend/overtime rates the person told me their rates are standard everyday of the week. So the next day I get a call from their supposed dispatch center at 10:30 verifying my appointment. Dispatcher said technician was on his way. Fair enough. Well, after a half hour past 12:30 I received another call stating the techs were tied up and would not get done until after 5:00 therefore would not be to my house that day. Dispatcher said she could re-schedule me for the next day between 11:00 and 3:00. She said she would try to get me a 10% discount for my lost day. I shared with her, fine, I'll chance you can actually make it tomorrow but you try to do better than that 10%. I've been here all morning and you don't call me until 30 minutes AFTER your supposed to be here just to tell me you're not coming at ALL? Anyway, next day they call at 2:00 and say they are on their way. My job, small as it was, (7 ft. of 4"" PVC) to root out was no big deal. Tech shows up and starts to look at the line. He says, ""how about the others down spouts?"" I say ""they are fine, just this one."" So then he says, well for the cost of this one I can clean out all your other ones as well. I asked, well then how much is this? He looked at me, with a straight face, I'll give him that, and said $589 dollars. Obviously I laughed and told him goodbye. But I stopped and asked him if that included my 10% discount 'cause you were about 28 hours late. He said he had no record of a discount. That was a shareholder win......and I will NEVER be a customer to this pathetic company.

Xon N.

Do not trust Roto Rooter plumbing. I hired them to fixed a faucet and was told that it needed replacement. The plumber assigned to my job named Jesse said he would find a right faucet but didn't.
A week later, he asked that I look for a faucet myself or pay him $1500 for his time to look for one. I told him $1500 for him to look for a faucet was outrageous. I asked if he got a PhD from MIT for plumbing, at which point he hung up on me.
DO NOT USE them!!!

Maria V.

Called for a plumbing appointment. They were 100% booked so couldn't even come out the same day. Fine, we scheduled for next day but their plumber came out, sat in his car and couldn't even be bothered to ring the doorbell. I was told to call dispatch to reschedule and they (AGAIN) couldn't come out until the next day which would be a Saturday which would not work since we're in an office building. Dispatcher was pretty rude on top of it. I used to use Roto Rooter on the peninsula and they were great but the SF edition is just awful. Would not recommend.

Beowulf K.

I was given a 4 hour window between 2 and 6 now 630 and still waiting, Wondering if this is a legit business or some kind of scam. If you can't meet the time frame, you should let the customers know so they can call someonr else.

Channel Z.

It was a bit of challenge getting them to come out for a hot water tank replacement . Several bookings were made and eventually cancelled due to emergencies. To my understanding, it's a team of around 20 people servicing Hope to Whistler which is quite the area. Nevertheless, I got frustrated and left a review on Google about the cancellations. To my surprised the operations manager (Joel) reached out to me and apologized and offered to make amends with a free install. Two days later the hot water tank was installed without issue and the plumber was top notch. My recommendation is to schedule on a weekday first thing in the morning. I think you're more at risk of cancellation later in the day as things come up. I would also encourage them to add a few more heads to the team to help fill the gaps. It really is quite disruptive for people to wait at home for hours at a time only to get cancelled on. But I also understand if there's a flood that timing to fix the issue is unknown. Perhaps they need a team for emergencies and a separate one for regular non-risk work. Just an idea. Anyway, I'm very happy with the outcome and glad we got it resolved.

Marlon R.

DAVID LETTEER
Service Technician
ROTO ROOTER PLUMBERS

Had a full blockage of my drain in the kitchen sink. It seemed like it was my garbage disposal that was failing but it spun, but I had back pressure so I had to call the experts. David showed up on time like we had agreed, actually right on time. Came in and diagnosed the issue. So he mentioned what the labor would be plus suggested the P TRAP and DRAIN PIPE might need replacing which they did as they do corrode and get weak from chemicals and wear and tear. He then proceeded to run the snake down the building drain pipe, and it was clogged 25' downstream.

His snake was a bit weak and he could of just stopped and told me it's all good. But NO he was a thorough technician who wanted to do his job right so he replaced the snake on the equipment and did the job right. It was build up of particles from two apartment units. But one of the unites (not mine) was draining COFFEE GRINDS which are a NO NO. like egg shells and other things you can find on the internet.

ROTO ROOTER is not buy far the most expensive but they are not cheap. But you get what you pay for. And DAVID did a great job in my book.

They guarantee their work for 60 days.

Evelyn O.

DONT DO IT!!!!! This is not a 24/7 service like they say they are. I called last night at 7:45pm, I was told my Technician was finishing a job in Yukon. I called every hour for an update, at 12:30am, when I called for the last time, the answer service guy said due to the shift change they lost my ticket. Then said he would call his manager. At first he said I would have to pay the midnight price, but I called before midnight. I waited for a manager to call me back, nobody did, so I called back again, the manager was very rude, I told him the issue was not the price , they started at $209, the issue was nobody called me for an update and when I called for the last time, my technician was already home, they would have to wake him up and it would take 1-2 hours. WHAT A MESS!!!! I told the manager I would write a review but he was more concern about arguing the help. WORSE CUSTOMER SERVICE EVER!

Lauren R.

The phone number on the website is incorrect. It goes to a gentleman's personal cell phone. I called the main Roto Rooter company in Illinois and they could not help me as their only contact for SF franchise was that phone number. This business may be closed. Very disappointed it is not listed as such.

chelise e.

Fast, friendly, knowledgeable, and courteous, at a fair price.

Crystle W.

Friendly and knowledgeable plumbers. However, be warned. They charge way too much at $365/hour. You can call almost any other plumber here on Yelp and get as much customer service and knowledge withit nearly paying that cost- half their cost at most.