Roto-Rooter

Stephanie C.

I would like to thank Andre from the bottom of my heart for his time this morning to unclog my drain. He was knowledgeable friendly expedient respectful more than all of the above. He is a great asset to his company and lived what he was doing. He took the time to explain the whole process. His parents should be extremely proud of him Big Kudos thank you again

Gary W.

Techcian was polite and competent. He explained the issues and cost ,then completely the work in a professional manner.

Elene M.

We had a great experience on a late Saturday night with Andre who was on time , efficient , solved the problem and cleaned up the mess - highly recommend

Suhail M.

Did the mistake of hiring these guys to replace a garbage disposal unit. They bought the item and installed it...so far so good. 6 months later, the unit does not work and when i called up the company, a snotty receptionist told me that the warranty was only for 2 months. I questioned that and she stated she did not know the reason. I was told that someone would call me back. My comment is simply, don't have rude receptionists answer the phone and if you cannot guarantee your work for more than 2 months dont offer that.....I've used them before for regular plumbing and never had an issue. It's a shame that they do not stand by your workmanship when it comes to installations.

Ginger L.

I called other plumbers, but these guys came out within an hour. The plumber was fast and efficient. He had all the parts on the truck and did an excellent job. I would recommend this company, and will use again if I have a need.

Mary M.

Understandably Roto-Rooter has a great reputation, so many call this company when needed, knowing the high level of service they provide, and then never consider evaluating them on Yelp. Although I have never hesitated telling people how great they are.
Today, Roto -Rooter sent Robert out for and emergency back up clearance (something that has to be done every other year in our neighborhood). He, was thorough and knowledgeable. As always we were very pleased with the outcome. I'm so glad we learned about Roto-Rooter years ago, so we always have had great outcomes, when we needed their help.
PS our mailman remarked he has seem Roto-Rooter trucks numerous times in our neighborhood today. BTW Our city pretends all of our back ups are not something having to do with the city's sewer system....hmmmm

Eddie M.

Roto rooter called First and gave me an appointment. They gave me a yelp discount and their man, Justin was right on time. A very polite and personable young man. I really liked Justin. He showed a lot of ingenuity and real persistence to get this problem solved quickly. He listen to me when I explain to him what the problem was and got right to it. It was a nasty job he had to put his hands down the drain and I really felt sorry for him for having to do that but he was very cheerful and willing to do it and get the job done. He checked one drain for me that was sort of an extra on the job. And that was very sweet of him to do that I was worried about that drain. He is a very smart and able young man they are lucky to have him. I was so glad that that's who they sent me I would call them again if I needed them.

Nida A.

They do NOT serve customers 24 hrs! It's a LIE!!! We had a pipe leak in the evening and called them to send someone out. They assured us they would but nobody came. We called again multiple times to confirm if someone was dispatched already. Finally the next morning they said the crew was on a job all night and that they could send some late morning. Worst customer service! Call around but don't use this company.

Mitzi W.

Apparently the Fremont, Oakland, Tracy and TriValley location are of the same owner.

Trying to be proactive with a sewer line that backs every few years. Roto Rooter is the only company that has a camera for a two inch line. Costly but I am willing to pay for both looking at the line with a camera to see before and after effects of snaking the line with 2 inch blades.

Sean was great and showed before and after and tracked where the various bathroom lines are coming through.

Will use the Drainbo they sell to try to help with backups as well.

Have had two great informative visits with the people who work here. Pricey but recommend them if you have to deal with a 2inch line.

Anshu M.

Roto rooter... big Disaster and I got cheated out $800 for a 3 hr crappy unfinished job. In the end I had to decide to buy the entire brand new faucet unit since the plumber destroyed what was pre installed.

The guy didn't even have proper tools to start with and I spent $265/ hr for his inefficient and amateurish execution.

My custom faucet and wood arrangement is now distorted with all the scratch marks that the plumber put in on wood. So much for professionalism.

Total disaster. If I had the time I would be suing their ass out. But I will let this one go as I am already stressed out from listing my house to sell.

Everyone beware of these cheats.. good luck.