Roto-Rooter

Steven D.

I recently experienced a slow leak from my upstairs shower that was clogged so i decided to request service with an online message and got no response. After calling, they came over the next day. The technician assessed the problem and told me they would have to remove drywall from the ceiling and that I was responsible for the repairs. The cost was $2,300 after assessing the leak for 15 minutes. The technician insisted that other plumbers wouldn't guarantee their work for 3 years and that corporate would chew him out if he lowered the price any. Naturally, I got a second opinion and had the leak fixed for $300. It turns out the shower plumbing could be accessed for the upstairs closet after using a camera to assess the situation. If you want my advise, call Donlon plumbing if you live in Ventura County

robbie k.

Had a toliet issue on a Friday night. Roto-Rooter came the next day. I got Oscar and he was awesome. Came in, gave me the quote, showed me what is wrong and how i can prevent it next time. He was extremely nice and my dog loved him. Highly Recommend him.

Spencer R.

This place is an overpriced rip-off. I would never use them again. I phoned for an estimate and they said it would be about $120. The guy came out about a half hour later. They charged me about $250 for a simple clogged main drain. It took, at best, 15 minutes for a simple drain clearing. It should have cost about half of that. When you are stuck, what are you options? I understand the ""technician""-employee gets about 30% of it, so there is little incentive to negotiate. Whatever you do, get someone else.

Talia B.

We had a horrible experience with your company. On 11/18, we had scheduled someone to come out at 8:30am. They didn't end up coming until 10:00am and did not even call us to say they would be late. We had to call them instead when they didn't show up on time. That already started with a bad first impression. The technician Joey came out and cleared our plumbing main line for almost $300. He also suggested to hydro jet it for another $270, which we declined. It seemed to be working when he left and he told us that he would give us a 30 day guarantee on the work, instead of the usual 10 days for commercial. Today, 12/1/16, not even 2 weeks after he came out, we had issues with our toilet not flushing. We called to have someone out, since we were under the impression it was covered by the guarantee Joey gave us. Jeff was the technician who came out. He flushed the toilet twice and then said we would need to have it augured for $129. We told him about the guarantee Joey gave us and he said that was only for the main line and did not cover the toilet. Joey said he cleared the lines when he came out so there is no reason why this should not be working less than 2 weeks later, unless he didn't do the job completely. Jeff was VERY rude and told us that he couldn't help us, unless we wanted to pay MORE MONEY since it was supposedly a toilet issue. The toilet is connected to the main line so this shouldn't be an issue with the guarantee!!! This is a big problem because we not only STILL have a plumbing issue but you have your technicians coming out trying to charge us more money than we already paid while being rude about it and storming out without doing any work. This is very poor service with an unprofessional attitude.

Christine C.

Called for urgent help. Jeff came within the hour. He was professional, thorough and very clean. Did a great job.

Colleen A.

SEE UPDATE BELOW: I had a simple shower drain leak on second floor. All it needed was silicone, and should it happen again, a $33 WingTite or SiouxChief shower drain kit that installs from above, in the shower pan. The salesman (with ""his"" three plumbers in tow) cut a sizeable hole in the drywall of the kitchen ceiling, and it was clearly visible a few drops were coming exactly from the shower drain joint above, and leaked only when the plumber jumped up and down on it. I suggested silicone around the drain, and the salesman strongly advised against it. ""His"" plumbers needed to ""follow"" the leak, and needed to cut a much larger hole in the drywall. His written estimate was $875-$1,500 to fix the leak. I paid RotoRooter $125 for their faulty ""diagnosis"". After they left, I called my regular handyman, who fixed the leak with silicone, and closed up the drywall. My handyman charged me his usual day rate of $200, and fixed many other things around the house as well. I strongly advise against calling this company.

UPDATE, 8/24/16: Today I received a refund check for $125 for the ""diagnostics"" they performed. This shows the management is attentive to customer feedback, and willing to correct a problem. I feel better knowing my issue was addressed. Thank you to General Manager John Heard.

Bernadette K.

Called Roto Rooter because I had a clogged outside drain. I had a nice guy one out and try to unclog it. He stated his coil was to large 1/4 inch round. He didn't even charge me. When I explained this to Jeff from Roto Rooter, he told me he could try, but it would cost me $224.75. I said ok. He brought out this machine with a 1 inch coil. I told him it wasn't going to work which it didn't. It took him 15 minutes. He gave me my bill for the $224.75, which I had to pay. He knew it wouldn't work, but could see easy money. When I tried to call supervisor, I got the blow off. These people are crooks. After some research, I found there are people that will try to unclog drains and not charge if they ant do it. I should have done that first. Crooks, don't do business with them.

Additional information, after posting this review, I got numerous harassing remarks from a Josh, (unknown if he is connected to this company,) they got so bad, I had to contact law enforcement). I have the right to express my review on Yelp.

Daisy G.

We had a leak in our bathroom tub faucet. I called them and had someone at my house within the hour for an estimate (around 5pm, leak and another restroom too). Early the next morning it was done. we had John do the job; he was very knowledgeable and did a great job.

Eli M.

Art came out on time (early even) and was professional, polite, and friendly. He worked through a complex clog systematically and explained everything along the way. He was up front with all the likely cost as well. He got the job done in a timely fashion and I couldn't be happier. Thank you, Art and Roto Rooter!

Keith E.

Thank you, thank you, thank you, Roto-Rooter! I called another company with a similar name thinking it was the same company from my childhood. It turned out that it just sounded like the same name, but it actually wasn't! There are so many plumbing companies that have the ""rooter name"" attached, and that was my mistake. After calling this other company out, then being told that we would need to spend over $4000.00, to fix our pipe/issues, our neighbor told us to to be sure to call the original ""Roto Rooter"" to get a 2nd opinion. As it turned out, we didn't have any of the problems the 1st company told us we had. We are so glad we got the 2nd opinion before we spend the $4000.00 or whatever. Thanks RR for saving us thousands of dollars and the stress also.