Roto-Rooter

Diane Z.

I have been a 15 year repeat customer of Roto Rotor in Ventura. I needed the two drains on either side of my house cleaned out before the winter rains. the last time they came out they charged $179. this time Julio came out and quoted me $1100 to do the exact same thing. he did not go into my backyard nor measure the distance of the drains. just went to his truck and typed some stuff on an iPad and came back with this outrageous price. This is not the same company I have used over the years, must be new owners. I would steer clear of this company.

Jeanne M.

They came out the same day I called. Pipe leaking,sink plugged up. Pipe was rusted out. He replaced it and unclogged my drain. It was a big mess but he took care of it easily. So friendly and professional. Very reasonable too, I was pleasantly surprised. Love this company. The ones I will always call.

Maria G.

Service has changed not what they used to be .
I would just call another company . Too many younger employees that just don't know how to do the job and break things or just have a non friendly attitude .prices are up the roof too

Kathryn H.

They completely scammed us for a new septic tank and charged us $52,000. The septic tank failed and now my home has been uninhabitable for 5 months. Joseph De La Cruz and his son Joey De La Cruz (contractors license: Lic# 966412) said our septic tank had failed in December, they put in a new one without a permit in February which has now also failed and is made of such flimsy plastic it is now caving in on itself. They didn't hook it up to the existing leach lines as requested, they added ""filters"" instead which I did not agree to. They didn't install these with gravel around them so now they are clogged with dirt and have also failed. They said they could instead build an above ground tank that would cost $600 a month to empty, I declined obviously. However, they did make me pay to get the new septic tank pumped every week and a half for $2,000 which is double the price and they never fully emptied it any of those times. This issue began a few days before Christmas December 2022 and it is now nearly May 2023 and we still don't have a working septic system. I now believe that the original septic system never failed in the first place. DO NOT TRUST Roto Rooter, they are NOT professionals and will scam you and subcontract others to do the work for them. This adds to the overall cost making everything cost at least 3x what it should. The quality of work is extremely poor and, again, they are scam artists. For those wondering, a new septic tank shouldn't cost more than $20,000 and make sure you get a geoscientist to test soil samples and a permit before starting any work on replacing a septic tank. Not to mention, my wedding was supposed to be happening during all of this which we had to find a new venue for and an extra $10,000 cost. They also didn't remove the old septic tank, they merely covered it with dirt so now it is a sink hole in my yard. We can no longer flush toilets, shower, do dishes or laundry which has officially deemed the house uninhabitable. Like I said, I think the original septic tank might have not needed replacing at all in the first place. Roto Rooter the company has not reached out to us or our lawyer, they seem fine with letting these types of things continue. If I could give this company negative stars I absolutely would.

Nicole P.

We had Teddy come out to our place. He was amazing. Explained the whole process to us . He worked with us on a plan that met our financial needs and he was very honest with us up front. He was thorough and went above and beyond. I Al very lucky and grateful he is the one that came out to get the job done!

Katie D.

Plumbing companies work on commission...the more money they squeeze from you: the bigger the cut they get. EVERY plumber will say you need a water heater. Most likely you need to flush/drain it. Watch a youtube...it's free. You probably don't need 89% of what they say you need.

Arnold T.

Arnold from Oxnard, CA .The company charge me a night time fee of $79 for a wrong diagnostic and they were unable to do the job that night.
I have call my regular plumber to get a leak fix, but my Plumber said he can't do it that night and have to come in the morning. So I called Roto Rooter and said they would charge me a $79 night fee to come asap. I said ok as long as they can fix the issue that night. The technician came in and he said he has to change a coroded valve because that's where the leak was and not on the hose as we expected. He said it would cost $575. I said ok go ahead and do it. He said he can't do it that night because he does not have the part and have to come back in the morning. So, I said in that case, cancel them because my plumber can do it in the morning. He then said he still has to charge me the $79 night fee even though it's not my fault he does not have the part needed. I did pay for the $79 just to get them going.
The next morning my plumber came in and he said there was nothing wrong with the valve and only has to tighten the hose. He was there for 10 minutes and didn't even charge us for anything. I was glad I wasn't duped for the wrong diagnostic by Roto Rooter and have paid $575 for part I didn't need but I'm still kind of piss off because of the $79 I paid for them coming in and giving me the wrong diagnosis. I will never call Roto-rooter again in my life.

John P.

Overall, I couldn't be happier with the work. Roto-Rooter was professional, thorough, sanitary, competitively priced and fast to respond. I called Roto-Rooter and elsewhere to get competitive bids for a non-urgent toilet drain clog caused from roots growing into the downstairs toilet drain. After receiving other bids I picked Roto-Rooter mainly because I trusted the tech, Danny, and his no pressure, straight talk about the problem and alternative solutions. He came back, fixed it that same day. He put down plastic sheeting, did a thorough and professional repair, answered all my questions, worked to keep things clean during the repairs, put everything back perfectly, tested it and sanitized the area afterwards. It's literally like having a new toilet again! Danny is a top-notch pro in every respect. There's a reason they've been around forever. They really did it right from fast call center response, appointment setup, notifying when plumber was en route, to the workmanship and professionalism of the tech performing the repairs, and surprisingly even a great price.

Maria A.

DO NOT USE THIS COMPANY/BUSINESS (franchise). I have so much to say but to summarize. I paid over over $4k with ""discounts"" for a flange replacement and clearing a blockage. The supervisor used a locator but charged me for a camera. I never saw what was blocking the pipes. They never changed the 4"" ABS closet bend that they said was cracked. The tech decided he wanted to do something else to ""save me money"" than what they quoted me for which actually meant save him time, effort and I don't have to hire someone to fix the concrete that they said they needed to break to replace the closet bend. The supervisor deducted $850 for not breaking concrete. They supposedly used an ""expensive equipment"" to clear whatever was backing up the pipe then ran the hydrojetter from the flange area.

Due to a lapse in judgment, I allowed this company to scam me. They are dishonest and untrustworthy. I had to complain to the corporate office to get someone to adjust my final bill to market price but owner/area manager gave me the SAME response that I got from the manager. I understand being on the same page as your team but to blatantly up-charge customers, put random charges in the bill is disappointing. I'm at a shock that companies can't even be honest nowadays, I have no problem paying for a skilled trades worker but I won't tolerate being ripped off. Be a better company if you want more customers.

Flange repair $3,125.17
Minus $850.00 no tile or concrete broken
Hydro scrubbing $1,600.00 - who charges this much for a hydro-jetter?! Seriously! Market price was $500-$600. What a joke.

Shane F.

Parents had a small leak from their shower handle where you turn it on a off. Roto rooter sent out one of their plumbers to check it out. Showed him the shower and he took pictures and a video of the small drip coming out then said he had to show his boss and see what price to charge. I said okay no problem. Came back in and told us it just needed a new part to change out from behind the lever and shouldn't take more than an hour. Great how much? He says $650 bucks. Said thanks but no thanks and he leaves. Called in another local plumber came in took 45 minutes and charged $165 bucks. Shame on roto rooter for trying to take advantage of my elderly parents specially right before Christmas. Hope you guys go under for ripping your customers off. Shame on you