Roto-Rooter

Tara S.

I had a plumber that came in to assess Billy Jenkins. He was amazing. I had two of my building backing up and we just couldn't figure it out. My tenants were horrified. He came to inspect got together a plan and explained the plan to me step by Step. The got the job done the best they could on a holiday. Came back to finish it up in no time. Everything worked out I was happy, the tenants were happy. They acted fast and prevented us from having a lot more damages. The team was just amazing if I could give out more stars I would. Thank you requestRotoRooter for excellent service provided at midtown.

Armir P.

First off, Leo knows his stuff. The issue I hadn't wasn't quickly resolved. Suggestions were made to prevent this from happening. If any issues were to happen again, I'm requesting this man again.

Mary G.

Was expecting valuable work we paid our share up $680 + before add insurance was not as we need..we know with time pipes need be change in home up 25+ water was still issue less 6 months we have to used another plumber

Kenny L.

So my renters called and said carpet in master bedroom is soaking wet. I figured it was coming from the guest bathroom bathtub because it on the other side of the wall where wet carpet was. I had prior problems with drain getting loose and leaking water so I made sure to tell the roto rooter technician Ben to check the tub drain. He called me and left voicemail saying he checked drain and that's not the problem it's all dry under there and he has to knock down wall between bedroom and tub to find problem and it would be 1100$ to rip down wall and find issue and depending on issue it will be more. I said I'll hold off and I went to house and took off panel and looked at tub drain and it was soaked under there and I turn on tub water and sure enough it's leaking. So I go buy a $30 drain and fix it myself. Then I called manager Brandon to telll him about experience and I even emailed him videos and copies of bens voicemails saying he checked drain and it's dry and he needs to rip in wall and will cost thousand. He offered to go to rental and double check my work but never went and never called me back. I have videos, pictures and copies of voicemails showing technician was going to start ripping into walls and charging me thousands when issue was a $30 fix like I had told him and he lied to me. SHADY PLACE DONT USE THEM

Perlita R.

Sonny was very polite and friendly and most of all, efficient. We had a burst hot water line located in our attic which caused a leak from the bedroom ceiling. It was after office hours on Sunday and I was relieved that Sonny was available. Thank you for a job well done.

Mike J.

Billy provided great service. He's professional and friendly. Definitely request Billy for your plumbing need!

Jason L.

I called Roto-Rooter for a molding issue that I THOUGHT I had, which wasn't the case. Richard came by on time and at my earliest convenience and was very helpful and informative about my situation. I would recommend this company for any plumbing needs.

Monqie J.

Very unprofessional they came and made a mess in my bathroom refuse to come fix the problem will not recommend this company at all

Michael P.

I had a slow flushing toilet. Technician took the toilet off and ran the junior machine down the toilet line. When we flushed the toilet, it was just as bad as it was before. After a couple of more flushing, he said that he thought it was the jets on the toilet itself and wanted to schedule a toilet replacement. I declined.

Roto Rooter charged me $355 before diagnosing the clogged jets. Now looking with a mirror, I can see calcium clogging in the jets. So, hey Roto Rooter, why not diagnose the problem before charging me for something that didn't need fixing. I just spent $355 on utter incompetence and now must fix the toilet anyway. Not Happy.

To add insult to injure, the machine sprayed a line of sewage up my bathroom wall as he was pulling the snake out. Not Happy.

Gabriel G.

AVOID AT ALL COSTS!!!
They sent a completely inexperienced ""plumber"" who openly admitted that he was learning as he was going (his name is Robert Guitierrez), and admitted that the only reason it took him three hours to replace a P-trap is because he was constantly making mistakes.
So, we paid $650 to install a P-trap and clear three drains.
He cleared two, and couldn't figure out how to clear the third. So he called his manager who promised to come out on 8/10/2020 to see what the problem was. Mr. Guiterrez then promised me that they would call on 8/10/2020 to set up an appointment time, and that the call-out fee would be waived.
No one called, no one came.
So, not only does this company employ completely inexpert wannabes who play at being plumber, they won't keep their word unless there's money involved.
I do not recommend this company unless you're comfortable having newbies practicing on your plumbing.