Roth Home

Mark M.

Three strikes. He's Out.
Hard to trust an AC tech who first blames closed vents, which weren't closed. Then blames the thermostat, because he didn't install it. Then blames the filter because, and I quote, ""It's Black."" Funny, it's brand new. I pull it out of the vent to show it to him in the light, and he continues with calling it black. I had him leave before we went any further. Try AccuAir. You at least get a real person answering the phone instead of waiting on hold with a call center.

Doris D.

Excellent service. Thorough, informative, honest. Technician serviced my furnace and gave a thorough report on it's condition and made recommendations.

Craig M.

My water heater control valve failed. I was given a quote of $1,298 to order part and install it. I looked up the part on Amazon and it was $170. When I told the tech the part was only $170 and questioned the quote he said the manufacturer suggested a controller that cost $500. In addition the tech said it would take 2 - 3 hours to do the installation. I signed the quote. Two days later the tech returned with the part and completed the installation in one hour. I looked up the part they installed and it actually retailed for only $100.
So, $100 part and one hour installation cost me $1,298! After payment I asked for an explanation from the home office and they said they didn't follow typical time and material pricing and described their pricing methodology which was total bullshit. Bottom line, $100 part, one hour install and $1,298 charge.
This company is a rip off.

Landen M.

What a great company can't say enough about the fantastic job they do! The got my old inefficient unit and replaced my electric furnace and heat pump same day. Their sales rep Chris was awesome and Drew the lead installer on the project was fantastic. He even fixed a few things from the original duct work like pulling the insulation down all the way when parts had been left exposed and firming up some of the poor connections. They completely beat out the extremely unprofessional competition! Price quality value all of it!

LeAnne R.

We had them come out to look at our sewer holding tank as we were getting an odor. The guy that came out was nice enough, but he noticed a sound he didn't like coming from the tank. Long story, but he said 2 floats weren't working, we didn't have a backflow valve installed and that our pump had been getting hammered on for the last 8 years it had been installed. He said it wasn't up to code without this valve. He also looked up our address and said that it was never permitted. He said he could replace the floats that weren't working, install a backflow to get it up to code, and replace the pump that had been hammered on for years. The estimate was $8,500! I paid $10,000 in total to get hooked up to sewer, so this didn't make sense. After doing my own research, I found out it was indeed permitted (which I knew it had to be because I paid for the permit). I talked to the city inspector that signed off on it, and it did indeed have a backflow installed. I had the original foreman that did the job come out and look at it. He showed us the backflow valve. He said we didn't need a new pump as it was working fine and there was no need to replace it. He is going to replace the valve (it only has a small leak) and the float (only one isn't working) for $1500. Ponderosa was going to charge me $4200 to replace the 2 floats and valve. Huge difference! I wouldn't trust them again, unfortunately. They were trying to upsell us...and then they offered a discount if I joined their membership club. Good lesson in always getting another quote.

Lance H.

Terrible communication and follow through.
Set up appointment for hot tub wiring weeks in advance.
They called to confirm the day before to show up at noon.
crickets until 1:00...
I call and they say they are still planning on coming...crickets
I have to call again ( its 4:00 now) ...they say they are still coming
(btw no apologies )
They finally call at 5 to say they cant make it and can't reschedule for two weeks ...

Richard F.

Very responsive, Max was the electrician who performed the work. He did an exceptional job and was very professional. I have future heating & cooling work to be done and will definitely utilize Ponderosa.

Damon M.

Offered to charge me $100+ for an estimate. I declined. If they can't estimate the work before charging me money, they don't want or deserve my business or yours. Avoid.

T O.

This is NOT the company for emergency situations. Jesse at Central Oregon Rooter & Excavation is a much more qualified option.

We had an emergency situation where we needed to drain our washing machine in order to do laundry. I'm a single parent with little time to waste. We booked on a Friday for a Sunday block appointment from 12-2pm. They called at 1:55pm to cancel leaving me with little to no time to find someone to come out.

They overbooked, cancelled at last minute and then attempted to reschedule with ""no promises"", seriously?

Then they deleted a FAIR & HONEST review on their Instagram page. This is anything but professional.

Rene S.

We called them to replace a kitchen faucet. It was not an emergency just whenever they could come. They put in a Kohler faucet, probably cost about $300.00. We were not told how much it would cost and we did not pre approve an estimate. They charged ue over $1300.00 !!!!! Outrageous
Total rip offs!! Not only that but the worker decided to work on our front door because the handle was loose.... no-one asked him to... we were not even home. He didn't fix it... he screwed it up so badly we couldn't get in the front door and had to call another service to fix his screw up. I called the company the next day asking for an itemized list of the cost and they refused saying they don't give itemized costs! I was told the manager would call me back but NO CALL!!! If you use this company I hope you know what you are getting into! Total rip offs!! Can you imagine paying over $1300.00b for a simple kitchen faucet! Live and learn and use someone else!