Roth Home

Ken Roberts

While the technician was prompt and courteous, I felt I was the victim of a ""bait and switch"". After arrival and assessing the task (which was installing an EV charging unit), I was informed that Roth's does not charge by the hour but by the task. they charged me over $1,300 for a task that took less than 2 hours with minimal parts. And that was after a ""promotion discount "" offered only after I was clearly aghast when the price was quoted. I guess you can say I agreed to it so all is fair but I can not recommend them to anyone.

Jason T.

I booked them for a simple electrical wire job. I put out a request on yelp with EXACTLY what needed to be done. They responded that they would be happy to help and took my CC info and said they had availability the very next day. I took the day off work to be home for them to complete the job. They called me a couple hours prior to when the electrician was supposed to be there and cancelled claiming they don't work with low voltage wires. I told them exactly what needed to be done from the beginning, THEY reached out to me about the job, there was no new revelation. They just canceled, and blew off the job.

Sharon H.

Seems sketchy. We reached out asking for a price quote for Freon refill for an AC unit. They refused to provide the info.

Peggy M.

Needed higher power electric plug. They came and explained options and installed one on the visit.

Liz K.

I needed my kitchen drain cleaned out as it was slow. Roth tech came out (polite and professional) and quoted me, WITH my 20% discount, $800. I paid the $104 trip charge and sent him on his way. Got someone else to do it for $150. Very disappointing to say the least.

Tim T.

Beware oI requested an electrical repair due to a service interruption impacting my garage and back yard outlets. The electrician who responded immediately identified the issue by locating a GFI outlet 3 feet from the circuit breaker box behind a shelf. He pressed the reset button and problem fixed within two minutes of arrival.

Since I was paying for the service call anyway, I asked him about a problem concerning a periodic outage with my outside gazebo. He looked at it and thought it was shorting out between two outlets less than 10 feet apart. I requested that he fix it.

He agreed to do it, but advised me that anything external (outside of the structure) was considered a Level 2 service call and that Roth had a ""flat fee"" policy for such a service. Although I heard the flat fee words, I was thinking a of a charge to my credit card ( to insure payment) from which the actual service charge would deducted. Not so.

The electrician spent less than an hour stripping the wires to two outlets and reattaching them, then sealing the outlets with caulk to prevent water from entering the outlet covers and shorting the outlets. The flat fee cost exceeded $1000.

I contacted Roth to seek an adjustment based on my misunderstanding of the flat fee policy. I suggested that $500 would be fair to them and serve as a lesson to me, as well as to result in a more positive customer relations resolution/experience. Two weeks and three calls later, a discount of $175 was offered and accepted, though I told them I would relay my experience in a review. My suggestion to Roth was that the electrician should have simply suggested that the repair might be simple so that I might make a more informed decision.

It is clear to me that Roth cares more about their bottom line than customer satisfaction and a positive review. I will accurately reflect my experience with Roth and not recommend them to anyone.

Michael R.

Not happy when an appointment is not honored and my time is wasted. First there's the initial call, then there's the confirmation call with Aimee, then there's the rearranging my morning and waiting for the tech to arrive within the 8-10 window I was given, then having to call when no one is showing up 45 minutes after the window and being told the dispatcher didn't have the appointment confirmed. No apology, no offer to rectify. Terrible customer service from a company that has apparently grown to the point where people don't matter. So Roth has earned this 1-star review and another company will enjoy the business with our properties.

Bob F.

We had a ruptured water heater and had Roth come out to replace it. After arriving they quoted a flat fee of $4 700. While changing the heater out I looked up the cost of the Rheem water heater they were installing. It was $900 at Home Depot. They refused to give me a breakdown of the charges claiming that they give a flat cost that I agreed to. They spent 3 hours installing and maybe 4 hours of travel. I estimated that at $150/hour and some miscellaneous material costs. The total would be no more than $2,500. That's one heck of a markup and quite the scam. In talking with management, they argued, not the fairness of the price, but that they told me the charge before they started the work and I should pay it. They refused to give a breakdown of the price. They ultimately lowered the bill $400 but reluctantly.

Sheilah R.

2021 we had a furnace & heatpump installed. Everything was fine until I needed to service or maintenance the heat pump. Was told just for the service $199.00 per unit if I needed the repair a tech would have to come out & of course charge. I declined. Come to find out the 10 year warranty is only 5 yr due to Roth not registering the warranty so it'd be 10 yrs. The air compressor is bad so that's either replacement or new heatpump not thru Roth. We financed it we will be paying on a unit that we will no longer have in possession heatpump. They never offered to see about any rebates if your on a fixed income per energytrust of Oregon. Will be paying off the loan for years. I will never recommend for anyone on a budget to use their products or services. The warranty for parts was only for 2 years as the compressor needed replacement 3 years later.

Arina S.

Roth Plumbing employs unethical business practices by taking advantage of customers with limited plumbing knowledge. They claimed our 4-year-old Gerber toilets were of poor quality and that parts were unobtainable. They recommended replacing all three toilets with American Standard models for $3,600. A second opinion revealed that only a $17 flapper replacement per toilet was needed.