Roth Home

Mike L.

Last of a dying bread, a service company with Excellent Service Minded People. Have known this company for years and they still maintain the highest Service Quality Around. Quick,thorough, cleanup excellent, and are quick with the answers to your concern. Very helpful. Couldn't ask for anything better in getting a new heat pump installed.

Ken C.

Called mid-morning on Wednesday. The amazing agent answered right away .... took copious notes .... responded with a couple of reasonable options .... under promised and way over delivered. She called me back twice with a projected eta for the technician and quoted reasonable pricing. Brian arrived exactly on time, began diagnosing the problem right away, fixed the items we asked about and gave excellent advice for replacements. We will use Roth in the future and recommend them to friends. Excellent, courteous service and highly trained pros! Thank you for the nice job!

Francene L.

This is the second time we have used Roth for a home repair. They were the only company that was able to properly repair our air conditioner system. It now works perfectly, So we called on them again. John Haugan of Roth Heating Cooling Plumbing and Electrical is an excellent reflection of a very professional company. We noticed a sudden leak in our water heater in the morning and had it fixed by the afternoon. The management is so prompt and thorough. They call before their service men are due and give you confirmation of their arrival time. John was so understanding and helpful. Costs were explained and guidance given. Cleanup was perfect and we are now very pleased to rely on this company for all our future home needs.

Terry A.

Roth did our annual furnace tune up and I was fortunate to have John Harrison show up with his apprentice Matthew.
The gentlemen were polite and courteous and went about doing a through service of the unit.
As Matthew was learning the ropes, I could hear John walking him through what to do and what to look for and he made sure the service was done correctly.
All the while that they were doing the service, they occasionally played with our overly enthusiastic dog who has never met a stranger.
I'd highly recommend both of these gentlemen and would gladly ask for either or both to do out service next time.

Thomas N.

I was referred to Roth by NW Natural as a good choice for converting my home from oil to gas heat. I was told Roth would call me and they did not. I then called Roth and had my information taken down and was told I would receive a call, which did not happen. I then called Roth again and was told once again that I would receive a call. It has been over a week since the second call to Roth and I have not heard back.
I would not recommend Roth, there are many other companies to choose from and I strongly suggest you skip the call to Roth. This is not a good company to work with!

Sally N.

No show. I made an appointment for Monday 930. No show, I called, the lady who answered said I was on the schedule for 930. I said no ones here, she had the guy who was supposed to be here call me back, he said he was double booked, and they'd tried to call me Friday, Id returned the call Friday and s told it was a conformation call and I was still scheduled for 930 Monday. the salesman said he could be here 100 Monday @ 1000 Monday when the appointment was for 930. I have
to be at work. I'm not going to use a company that cant even get their scheduling right.

Daniel W.

Had Roth out to do our annual furnace tuneup. The company called when the technicians were on their way, and they showed up promptly afterward. John Harrison and Matthew were professional and courteous. They performed the cleaning and replaced our filter. John let me know about a potential problem, with a recommendation on how to fix it. No pressure at all, just the facts and the price up front.

I also decided to purchase a Nest thermostat since they were having a special. John installed it quickly and walked me through the setup process.

Here's the thing that earned 5 stars for me. We have a new baby, and we had a bunch of cardboard packing boxes in our garage that we haven't had time to cut up and put in the bin for recycling. John and Matthew said they had room in their van to haul most of the boxes back to Roth to be recycled, and with my permission they filled the back of their van with old boxes and cleaned out our garage.

I have never experienced customer service people going so far above and beyond my expectation. John and Matthew, you guys earned a customer for life today.

Gladys C.

This was my first contact with Roth, after calling several plumbing companies and being told to wait up to three weeks to do a simple kitchen sink leak repair. Roth scheduled the appointment the following Monday and John Haugen came on time as scheduled to do the repair and completed it within 20 minutes. He did an excellent job and was very thorough and professional. I highly recommend him as well as the company for being as responsive as they were.

Darryl M.

We have worked with Roth since 2009; that's the HVAC service that our builder used to install the units. All was well until September 2015. Roth decided that they would no longer service Washington locations (Camas), no reason given. At that point we had one more service visit remaining on our annual service agreement. At the next visit in February 2016 (which we thought was the last) the service technician advised that they would continue to service Washington. Then on the next visit (8/24/16) the technician advised that we needed to renew our service agreement; but we could not pay the annual lump sum fee which we had done in the past but they would accept our credit card for a monthly charge for the next 12 month term.
That seemed odd (turn down up front cash in the pocket?). So we renewed. Then in November 2016 we received a form letter from Roth indicating that they again decided to stop service for Washington customers; saying that the decision had been made in June 2016. I asked why was I advised in August that service would continue; the weak response from ""Travis"" that it must have been a communication error. So, then I asked that they cancel my next service call, cancel the service agreement and return the $20+ per month charge that had hit my credit card since August. Travis replied ""We can't do that, if you cancel now there will be no refund. So, we hung on and our last service call with Roth was last week.
The bottom line on them was that the technicians who performed the work did an excellent job; they deserved 4 or 5 stars. But the management of the organization jerked us around for over a year with their indecision on servicing Washington and their BS regarding the fee charge method for the final 12 months; thus the one star rating.

D. McDonald
Camas, WA

Corwin D.

Awesome customer service and work. Beau was exceptionally professional and quick. Dispatch and phone customer service was excellent as well. Roth literally saved us thousands of dollars on our plumbing repair.