Rossman Plumbing

Tracey W.

Yesterday I had the pleasure of working with Joe. He came out and was very polite. He said I understand your having issues with your water pressure. He went to the pressure gauge and used his tool to determine the pressure and said it was the gauge that was bad. Gave me a quote and said he would be right back. He left and came back a bit later. He installed the gauge in no time. He was very professional and and very personable. I would recommend Joe anytime.

Derek S.

Took half day off to be home for their 2 hour window service, then they call to reschedule 15 minutes before the start of the window for the next day. I asked if they could at least shorten the window for the next day since I have already taken a 1/2 day off. Nope. Bad customer service

Michael A.

Below average workmanship, below average customer service. We called them to snake a toilet and they recommended to replace it instead of snaking. A week later after paying $400 to replace it the line still needed to be snaked. They refused to snake it for free and now the water supply line is leaking

Aimee K.

I had Rossman Plumbing at my home in Sept. and they fixed my warranty part on my water heater, however there were two parts that came in the box the Gas Valve replacement and the pilot assembly replacement. I was unaware that both parts came together until last week when the pilot light on my water heater went out and I had no hot water. I called the water heater company and they said it was under warranty still and I need to contact my plumber, so I called Rossman back and told Rudy the issue I was having he asked me to call the water heater company back and see if they will send me the part and he will work with me to have someone put it in. The water heater company said the plumber had to get the part, however both parts come in the same box so I should have the part if the gas valve went out 4 months ago so I told Rudy this. Rudy then proceeded to tell me that he thinks that my part which came originally with the first part in September is still in plumber's truck(the plumber that did the work) could I send him the serial number so I text him the serial number immediately. It took two days and no response because plumber was supposedly sick. I told Rudy does it really take this long to check a serial number? I still don't know what happened to the supposed part that was in plumber's truck. I told him that it seemed like some type of scam was going on. Rudy informed me that he would get the part and put it in no charge. He said he would call me when part is in hand. Last Friday 2/8 I got a call arranging an appointment for Tuesday and told part would be in hand on Monday. I scheduled appointment for Tuesday between 9-11 a.m. and no one showed up and I received no phone call. I called Rossman at 11 a.m. on Tuesday and was told that the part just arrived a few minutes ago I was not happy because no one called to tell me that they did not have the part and I had my father waiting at my house for the plumber to show and no one came. I asked to talk to Rudy, as he is one of the managers and told him I was not happy because no one contacted me to tell me that the part didn't come in Monday and that no one was showing up between 9-11 a.m. on Tuesday and his response to me was to yell at me and tell me how ungrateful I was that he was doing everything he could for me and he was even paying for my part (don't understand why he had to pay for it as it was a warranty part) and I was ""still not happy"". I asked him why he was yelling at me and I was lucky I didn't have to take day off work and had my father to sit at my house and wait for them. All I was asking for was common courtesy and let me know that the appointment needed to be change for the afternoon I did not need to be yelled at by Rudy I am still the CUSTOMER! My HOA has a contract with Rossman and that is why I hired them in the first place because I thought they were going to be a reputable company but after this I will be telling my HOA about this incident with this company.

Joe U.

Showed up on time as promised....David did great job. He explained in detail the problem and solutions to fixing my water heater- a very knowledgable plumber

B T.

An upstairs shower plumbing leak that drips downstairs is never good but Pierre Avayla of Rossman Plumbing made it as painless and straightforward as possible, and the price was competitive with three other local plumbers. He explained everything, showing me where it was leaking and answered my questions honestly so I understood the costs and time frame, and in less than two days the leak was fixed and I am confident the repair will last for many years. The water was only shut off for brief times as he worked so we could carry on our daily lives as normal as possible. Now that I have seen him work I am calling Rossman again for some other projects. THANKS PIERRE!

Jennifer E.

Had a water pressure issue. Called Mike Diamond And when they arrived, the tech said he didn't know how to work on our system and left. Call Rossman and David Star came out today. They arrived on time. He was super knowledgeable and fixed the issue! If you have an plumbing issue, call Rossman. You won't be sorry!

Eileen O.

If you need a great plumber, I highly recommend David Star from Rossman Plumbing. He explains the problem clearly, offers solutions that save time and money, and works diligently to make sure the customer is happy.

Two days after Christmas my family woke up to a squishy, soggy hallway carpet. Other plumbing companies were on vacation, didn't answer, or never called back. Rossman Plumbing saved the day. The woman on the phone was very professional and scheduled David and Rafi to come out the same day!

This was a complicated water leak issue but David's great attitude helped me get through it. He immediately brought in a mitigation specialist to deal with the wet carpet and walls (since my Texas-based insurance company had left me hanging a bit).

And, did I mention David's a really nice guy? Hire them.

Shireen A.

They did a great job fixing the leaking pipes! David was very helpful and knowledgeable.

Lorie M.

My tankless water heater started leaking, so I called Rossman Plumbing. A technician came out and noticed that it was not properly installed. We talked about what was missing, and he quoted two prices. The first estimate was to add the required parts to the lines and install the same (Rheem) newer water heater for $2400. The second estimate was to install a Noritz for $3,000, but that that brand would be better quality. I opted for the second. The technician came out the next day. I came home from work that day to find that the Rheem was installed, because the Noritz would have been an additional $500. I was not contacted to make the change, and I was charged $3,000 instead of $2,400. I contacted the manager and he was supposed to look into it but said the guy who installed it ""moved."" When I looked at the installation, all the piping was the same except he added a few parts to allow for maintenance. I feel taken advantage of and would not recommend this company.