Rossman Plumbing

Raegan W.

We had an urgent toilet and shower backup with a new house, and the phone customer service was friendly and got a technician appointment scheduled within 2 hours. A text confirmed the technician's name and ETA. Our technician, Jesus Macias, was very friendly & knowledgeable of how to get the job done. I got an educator discount on top of a fair invoice price. Highly recommended and would call Jesus again in the future.

Silvia B.

Beware, beware, beware. If I could give them a zero I would. This company came to my parents home to install two toilets that were supposed to be for handicap with powerful flushing system (they installed 2-$400 retail toilets from Kohler and not what was specified) and to look at a possible leak in attic (which was an air conditioning issue). The service tech left in the middle of the job went to Home Depot and didn't return for several hours. Then upon returning to finished install the service tech lost his truck keys and couldn't find them. He even went so far thinking he lost them down a drain and uninstalled a toilet only to break it. He was stuck at my parents house who are elderly and handicap for 3-4 extra hours and the tension was very heavy. I went over to help look for the keys and we could not find them. This guy literally took everything out of the van on the driveway and threw everything back in his van leaving a mess in driveway of screws and bolts. The manager had to come get him and then they asked to leave the work van in driveway overnight to spare them the expenses of having to pay for an emergency service to make a new key. I had to get permission from the community and security to accommodate them. What makes me upset is they installed the incorrect toilets, charged my parents $2700 for two $400 retail toilets and my parents were so frazzled from this horrible experience. They had to have another crew come back the next day to finish up installing the wrong toilet. I called and talked to the manager Rudy and I asked him to cut cost way down for the huge inconvenience they caused an elderly couple. I understand companies need to make money, but they WOULD NOT provide an invoice of any kind with parts and labor so I don't even know how they came up with the cost and how many true hours of work was charged. I let them know that $1500 was a decent number to pay them for this job and they did negotiate down to $2100, but they still would not provide me with any invoice or paperwork. They also threatened to put a lien on my parents home if they didn't pay $2100 immediately. This company is very shady and operates on a horrible level with not providing estimates before work commences, proper costs showing parts and labor, proper products that were asked for, bad management skills when you have a problem, and makes threats on customers to pay for things they didn't agree to. They really took advantage of an elderly couple and overinflated their prices and did not provide them with the correct toilets and an invoice. They literally provided a synopsis as an invoice of what happened up to the point of the service tech leaving to Home Depot and then never mentioned all the turmoil after that.

Do not use them!

Jacquelyn A.

My Plumber was Kevin Ramon. He was on time and was able to fix my garbage disposal.
He also installed a new toilet. He is very professional and polite. Answered all my concerns. Thank you!!!
Jacquelyn

A B.

Every time this company comes to see another condo which are homeowners which seems weekly they turn off water without notifying other residents and causing plumbing and water pressure issues in our unit..I took video and pics of our condos and others in our unit complex to show they give no notice park in front of owners parking spaces and only Bandaid issues for repeat business...It's a sad state for any business to conduct in this manner. I am also reporting to our HOA and filing a formal complaint.

Jose G.

He was very onest Steven's he took his time and observed what was wrong with my plumbing issue the person that came out before did.a very terrible job.

Jerome P.

Steve is the worst plumber ever. If they send him out to do your job refuse service. I have no problem with the company as whole just Steve. His untrustworthy not reliable and very sloppy.

Tammy M.

We had a emergency with our plumbing we returned home to find water everywhere on the floor. We called several different plumbers and Rossman Plumbing Company showed up within a half hour. The technician Dale was fast to turn off the water to the house. Dale quickly determined it was a slab leak and cut the drywall and the copper pipe to put an emergency cap on it so we could have water to most of the house. The next day showed up on time and worked with our insurance company and us to do a rerouting of the water pipes. Dale did an amazing job he's was always letting us know the process as the job was going very fast and clean at the end we had hot water to our house. What an amazing experience we appreciated his fast and clean work and thank him and Rossman Plumbing I'd definitely recommend Dale for any plumbing issues in the future.

Leenola M.

We had an issue with our shower drain. We thought we would have to drain our savings. Rossman plumbing sent out a very professional plumber Steve Skinner. He was able to fix the problem for a great price. He was extremely knowledgeable and an asset to the company. Thank you for all of your help

Tib H.

HORRIBLE SERVICE!!!

This was the ""3rd"" time calling t?his company to correct a repair of a constant Drip where I connect the wat?er hose, located in my garage, that was not repaired correctly the first time. POOR, POOR SERVICE!!!

A problem that should have been fixed the ""1st"" time around and paid good money for... STILL LEAKING, they did not correct the repair the ""2nd"" time out and now have the nerve to want to charge me again on there ""3rd"" trip out on the same problem they didn't know how to repair the first time they came out.

Do not call this Plumbing company if you value your hard earned money and value your time.

Denise B.

I actually don't know about their plumbing services but had the misfortune of being on the freeway yesterday with their truck. On 11/30/2022 between 10;30 am an 11:30 am they were driving west bound on the 210 to the southbound 57 and I was going the same direction, luckily got away from them when they went on the 60 west.
They tailgate horribly to the point I did not feel safe. They cut me off at least twice not to mention the other motorists they did the same things to so whoever was driving yesterday SHAME ON YOU. If you are in a company truck that represents the company very clearly you really should be much more careful.