Rosenthal Plumbing

Ryan S.

Way too expensive!

My garbage disposal broke, and they hit me with a $1,100 estimate. Disposals themselves are only $150-$250, so that's about $800 just for labor? When I asked for their hourly rate, they just said, ""We don't do it like that.""

The whole experience was terrible. The technician went through a cringey corporate sales pitch on his tablet, then started asking about my bathroom and water heater--completely unrelated to fixing the disposal. They even took pictures of everything. After disappearing to his truck for 30 minutes, he returned with the quote. I don't blame the employee as much as the company's approach--it's clear they're more used to clients who don't care about the cost, like those living in beach houses or tech bros.

Tara R.

The most expensive plumbing company I've ever encountered, and beware of them moving forward with work prior to approval.

My tenant needed a toilet unclogged. I called Rosenthal to ask whether they would be able to come out the same day. They did not say yes or no, but said a plumber would reach out to me. I did not give permission for my tenant to approve work and asked the dispatcher for the plumber to reach out to me.

Within 15 minutes someone had arrived at my tenant's location and gotten my tenant to acknowledge receipt of a bid for $225 for 5 minutes of work. I was unavailable by phone during this 15 minute period and had no idea someone would be arriving so quickly because the dispatcher said she didn't know if anyone was available that day.

I called back within minutes of receiving a missed call from an unknown number (the plumber). The missed call number did not pick up, so I called the Rosenthal dispatcher. The dispatcher said the plumber had already performed the work because my tenant signed acknowledgement of the bid. In defense of my tenant, I do not think bid acknowledgement constitutes approval.

When I initially reached out to Rosenthal, I was just calling a number of plumbers to see if anyone was available that day. I ended up with the work completed for what seems to be an excessive amount without my approval before I even knew they were at the location. Of course, I paid it because the work had been done and my tenant had acknowledged the bid, but I would never use Rosenthal again.

Afterward, I contacted Rosenthal to ask whether $225 was the standard rate for this 5 minute service, and she said she did not know the rate, that it essentially auto populates. She also hadn't known whether anyone would be available that day. She said my tenant acknowledging the bid meant that the work was approved, even though I had told initially when I reached out that I was the person to contact, not my tenant.

Also, when I spoke to the plumber over the phone, he tried to sell me a new toilet for $1200.

Scott R.

Very shady company tried to tell me $23000.00 to replace pipe to street broken numerous places called another and found out they lied . Very shady overpriced company

Ella D.

The driver working on 11/29/24 around 1:30-2:00 pm is a very reckless and erratic driver. He cut me and my boyfriend off and then followed us for 3 miles while yelling at us. Somehow we ended up in the same parking lot(work related)he was working at the ihop. This is not someone I'd want in my home or establishment.

J S.

Rosenthal Plumbing is the most expensive company that I have ever worked with. $647 for 27 minutes of labor. We needed to have the control board replaced on our water heater. We supplied the replacement part, ourselves. I had to hurry for another appointment, so I told the tech, Brad, that I gave permission for my adult son to approve the estimate and pay for it, and that we needed to get the work done, no matter what, because of something going on next week. That was my mistake. I assumed I could trust that they would charge a reasonable rate, because I had read so many great reviews. This was a small and very straight forward job that I thought wouldn't possibly be more than $300. So, I was stunned when my son told me it was $647. As I was leaving, I asked Brad why it cost so much and he said - Because of all the wires and the time. I asked how long it was going to be and he said he was finishing up. So, the time was next to nothing. From the time he arrived to the time he left was 1 hour. From the time the approval was signed to the time he left was 27 minutes. I honored my word and paid, but I reached out to Rosenthal's office to ask if this was on par with their normal pricing. They stood by the price, so I will not use Rosenthal ever again. It's clear that I was taken advantage of because I was trusting. Lesson learned.

Sandy T.

I called Rosenthal to repair/replace a garbage disposal. the service itself was great and he checked absolutely every place having to do with water in our house. However, all that was needed was to replace the garbage disposal, which is what we expected. ($100 roughly). He did that well. But the bill was over $800! He said the extra $700 was to pay for their dispatch service.

Chaomander M.

I can't believe this... the plumber came to inspect our property, he pointed out there is a leak in our guest bathroom. We purchased the place 6 months ago and there was no leakage problem. No one has lived down there in the past 6 months and never had we ever encountered leakage problem till now! Apparently after he inspected our bathroom, it started having water leaking problem! He told me I need to have it fixed asap but he will help me ""tighten it"" so it wouldn't leak. But he was loosening it! The plumber purposely left it loose so it would flood our bathroom. I only found out today since we are never in the guest room. The whole bathroom is flooded with mold. He gave us a quote estimate 10k to replace our water tank including fixing the water leak problem that he started. Again we never had leak problem but apparently we do now i just had to tighten the knob to stop the leaking. I can't believe this. Such a shitty thing to do. I don't even know what I'm suppose to do...we don't have the money to remodel the bathroom and can't afford the 10k to replace water tank. Honestly, if you want business from people. Maybe don't rip them off and sabotage them!

D T.

Has anyone had they experience- you call them to work on your toilet and they spend 2 hours testing your water and writing up a bid to replace your water softener and install a new pressure regulator which wasn't the purpose of your service call? Cost of a new water softener $9000? Pressure regulator -$1800? Toilet $1600? Then they say they don't have time to do the work they came to do and leave without addressing your plumbing issue. When they come back your existing water softener suddenly has a new leak?

Frederick C.

I originally sought out Rosenthal Plumbing in 2017 when I needed their plumbing help during a major remodeling project, and have used them ever since for all my plumbing needs. They are organized, and efficient and their techs are highly skilled and friendly. I highly recommend them - your in good hands when you use Rosenthal.

Marina S.

Having to call a plumber is never fun but these guys made it pretty painless. Jordan was super friendly and knowledgeable. He explained things very clearly and the estimate was straightforward. Appreciate the quick service as well! Thanks Jordan!