Rosenberg Plumbing Service

Darvish Y.

Had a new construction home. Pipes clogged within a couple days of moving in. On a Sunday afternoon I explained to the phone dispatch that this was an urgent issue as I had guests. Angel Reyes came out (even though there was an event I'm sure he would have been happier to go to) and took care of the problem with a big smile on his face. Suspect that the cleaners may have flushed something bad down the toilet. Always a pleasure to meet someone who's happy to help a customer.

Dan P.

Yes, this company mostly does plumbing for new houses. My house underwent a renovation in 2013 and my contractor used this company. The plumbers got the job done. And the owner helped me out with a water heater issue (by informing me that the manufacturer would handle it).

My main qualm with this company is that they weren't that kind to me, the end customer, when approached with issues. I realize that I am not their typic customer (as I asked for service after their one-year warranty), but as a plumbing company, they should be polite about referring service to others, which I eventually got the owner to do.

I had to negotiate with the receptionist and owner to get advice on a simple water heater issue from the owner/manager. In the end, I got the shower faucet to be installed correctly, and got advice on a water heater issue, but the processes involved were unnecessarily stressful, and this is where I think they could improve in customer service.

The other, albeit minor, thing that I didn't appreciate was that when the plumber installed new PVC pipes, he didn't pad the pipes. When faucets were turned on, the water going through the pipes would vibrate the pipes against the attic floor boards and joists, creating a knocking sound. I recommend people request padding on pipes when replacing them and also contact your appliance (e.g., water heater) manufacturer before calling the plumber for service.

Also, the quality of the plumber was suspect on my 2013 job as I had to explain to him how to install a shower faucet diverter correctly (I ended up just reading the instructions to him).